Before our rental started Terence never replied to any messages sent via VRBO or his cell phone. He did not provide access details until I complained to VRBO customer service, and then only 24 hours before we arrived. He gave us a numerical code for access. One has to go through a secure gate to access the grounds of the flat, which can only be opened with an electronic fob, which we didn’t have. We were let thru by another resident. The numerical code did not work on the entrance door to the apartment block. Yet another resident let us in. In the flat there was only one key/fob for a rental of 3 and a half weeks. My wife and I could not go out and come back separately unless one of us was in the flat. Terence refused to provide a second key/fob. 2 out of 3 ceiling lights in the en-suite bathroom, and 1 light in the other bathroom, and the extract fans in both, were not working. This made it difficult to meaningfully use the en-suite, particularly for makeup, as it was too dim, and steamed up completely when using the shower, as did the other bathroom. We sent repeated texts to Terence asking for these matters to be fixed. He often did not reply for a week or more and, despite telling us the problems would be fixed, they never were. There is an air cooling system in the flat which never worked. We asked Terence for instructions but he never gave them to us. We paid some US$7,000 for this rental and Terence gave us a refund of US$190, which is very inadequate