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Opiniones sobre K West Hotel & Spa

4 out of 5
K West Hotel & Spa
Richmond Way, London, England

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 423 de 1006 opiniones" "
Evaluación: 8 - Bueno. 313 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 154 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 70 de 1006 opiniones" "
Evaluación: 2 - Terrible. 46 de 1006 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,8/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

mariana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Precio beneficio. Esta moderna, recámaras amplias, spa, cerca de parada de metro, supermercados y restaurantes.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2019

6/10 Aceptable

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención
Es un hotel de cuatro estrellas con una decoración muy bonita, pero los servicios no están a la altura. Habitaciones mal insonorizadas, sin almohadas de recambio, y con un nivel de ruido nada recomendable para descansar.
Se hospedó 3 noches en mayo de 2019

8/10 Bueno

JD

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El personal fue lo mejor sin duda, con respecto a la limpieza de la habitacion no era muy exhaustiva pero bien
Se hospedó 4 noches en abril de 2019

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me ha encantado el hotel y su ubicación que es perfecta
Se hospedó 3 noches en marzo de 2019

10/10 Excelente

Irene, España

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful and big rooms, professional, polite and friendly staff (especially Ismael, who helped us with everything and always with a smile), near a big mall plenty of facilities, the underground and the best café in the city "Esquires Coffee". The hotel offers live music performances some nights. The hotel has far exceeded our expectations.
Se hospedó 4 noches en diciembre de 2018

10/10 Excelente

Amena

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tip top
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Betty

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Colette

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Letitia

Le gustó: Comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Moa

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Undvik detta hotell!
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Michelle

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Loved how big the rooms were.

6/10 Aceptable

Roxanne

Le gustó: Personal y atención

10/10 Excelente

Alistair

10/10 Excelente

Mark

Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

Tim

No le gustó: Limpieza, estado de la propiedad e instalaciones
Standard of room cleaning was not good
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Gillian

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(
Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

Marina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Decent hotel and good location
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Henrique

Viajó con su pareja
No le gustó: Limpieza, servicios
-
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Vicky

Viajó con su pareja
No le gustó: Personal y atención
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
Just. No.
The walls with the vents were cracking. The toilet wouldn’t flush and the bedding has hairs in it.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Lucy

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Pauline

Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Nicola

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Mohammed

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
Its not 4 star, 2 is good for this hotel
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Bruno

Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Amalie

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Alex

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Sally

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Millie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent stay
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mauro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

ELLEN

Viajó con su pareja
Le gustó: Personal y atención
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Claudia

Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Laura

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Sauberkeit war in Ordnung, aber das Hotel ist wirklich sehr schön. Schöne Einrichtung, alles sehr modern. In unserem Zimmer war es nur sehr kalt, weil die Fenster relativ undicht sind
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Ashleigh

Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Fiona

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable but in need of TLC
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Chillonda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Heather

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay, staff are friendly, efficient and super helpful. Room ok little bit tired looking, but I believe the hotel is closing soon for a refurb. Bed comfortable. Room air conditioning did not work properly, but I opened the window vents and it kept the room cool. Room service food all fine. Spa staff are fab and very welcoming, had an excellent deep tissue massage.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kathleen

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyable stay
Good customer service at the front desk and the spa.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exceeded expectations
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
K-West Review
Check in and check out was great! The room was a good size and catered to basic needs. However bed was uncomfortable as body kept bashing the middle partition and we couldn’t figure out how to turn up the heating - it was short of freezing unfortunately. The best part was the Spa. Samuel was extremely gracious and pays attention to detail. Absolute VIP service from start to finish. The facilities could do with an upgrade, but the service made up for the building aesthetics! Will be back!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Anthony

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All the staff from front the front desk, bar staff and spa staff were extremely friendly and helpful.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Orin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My 1st time staying with yourselfs and goind it fantastic i will most defonatley be staying again.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Doaa

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Even if I think it's not clean at all, I appreciate the location.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel and Location
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Jess

Se hospedó 2 noches en octubre de 2023