My mom and I spent 10 days in London at the Indigo. The service by the front desk and restaurant staff was exceptional. Our room was clean, very spacious, a great shower and plenty of storage to let us unpack. It’s an old building, but it has been renovated and maintained. The location was great—just a few blocks from 2 different Underground stations.
Breakfast was delicious and extensive. There was a buffet with yogurt, fruit, baked goods, cheese and deli meats. Additionally we were able to custom order fresh hot breakfast items and get custom espresso drinks. The staff was very attentive, friendly, and welcoming.
We had an issue with the flush button on our toilet jamming one evening. The front desk staff tried to assist us, but they were unable and the maintenance person had already gone home. The next morning, they moved us into a new room and helped move our belongings. They also refunded that night without us even having to ask. The customer service was incredible in remedying the situation.
I highly recommend the Indigo and will gladly stay here again.
