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Opiniones sobre Hilton London Croydon

4 out of 5
Hilton London Croydon
101 Waddon Way, Croydon, England

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 322 de 1003 opiniones" "
Evaluación: 8 - Bueno. 341 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 184 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 97 de 1003 opiniones" "
Evaluación: 2 - Terrible. 59 de 1003 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Juan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021
Respuesta de Hilton London Croydon el 22 nov. 2021
Dear Juan Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel to your liking. . We look forward to welcoming you back to our hotel in the not too distant future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2018

10/10 Excelente

Ana Paula

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Delicioso
Muy bien

2/10 Terrible

Chika

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios
I don't like the room. Hampton by Hilton hotels are better than this one. I will not come here again.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Sharon

No le gustó: Limpieza
Paid parking
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lane

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a nice spot in the middle of Croydon.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Bradley

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Shawon

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Paul A

Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Mohammed

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location is good, But charging guests parking for this location is not good
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good - gym Great - breakfast Improve - cleaning of remote controls
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Dawn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel and the room where amazing, the only slight disappointments was the sound of a generator all night and unfortunately the curry that i ordered wasn't that great.
Se hospedó 1 noche en enero de 2024
Respuesta de Anita el 26 ene. 2024
Dear DawnThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback . Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experienceHope you will consider staying again with us.Kind Regards Anita GolchenkoReception Manager

10/10 Excelente

Sarah

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Anita el 26 ene. 2024
Dear SarahThank you for taking the time , we sincerely appreciate your feedback and the score of 10Kind RegardsAnita GolchenkoReception Manager

8/10 Bueno

JOSEPH NII KWEITEY

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Visited with my family and the rooms were soo hot but I guess there was a rule about ac not being on in the winter etc although the windows were open the rooms were so hot my daughter kept getting a bloody nose. There was a lady at the front desk who was so rude about us asking for towels. Had the nerve to talk to us in a disrespectful manner infront of other guest. The kitchen staff during breakfast hours were extremely nice and professional made sure we were comfortable and satisfied.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anita el 26 ene. 2024
Dear Joseph Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Hope you will consider staying with us in the futureKind RegardsAnita GolchenkoReception Manager

10/10 Excelente

leslie

Se hospedó 2 noches en noviembre de 2023
Respuesta de Anita el 26 ene. 2024
Dear LeslieI hope this message finds you well. I would like to express my gratitude for taking the time to complete our guest survey and giving us score of 10.We look forward to welcoming you back to our hotel for another enjoyable experienceKind Regards Anita GolchenkoReception Manager

10/10 Excelente

Titilola

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great time. The staff that attended to us when we checked was very helpful and supportive.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anita el 26 ene. 2024
Dear Titilola I appreciate your excellent feedback and review for our hotel and service. We do take a pride in catering to our guests' needs the best wat we can. If you are traveling to our area again soon, please do come and visit us again. All the bestAnita GolchenkoReception Manager

10/10 Excelente

Peter

Le gustó: Personal y atención
Excellent restaurant, unacceptable room
Restaurant service was excellent and the manager was always welcoming and friendly. Room was basic and the bath/shower was a death trap - I slipped every time I tried to get out of the shower - this is not what I expect from Hilton
Se hospedó 18 noches en octubre de 2023

8/10 Bueno

Devon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Would stay here again
Large and clean room. Only slight let down was fish and chips dinner when the battered fish was cooked for long enough. Also wasn't offered any dessert after the main course. Breakfast was good. Would stay here again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anita el 16 nov. 2023
Dear Paulhank you for taking the time to share your experience about your recent stay at our hotel.Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 Mediocre

Ina

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I travel for work. Best hotel in the area. More expensive but worth it. Check in and was excellent. Polite and helpful.
Se hospedó 1 noche en octubre de 2023
Respuesta de Anita el 16 nov. 2023
Dear MarkThank you for taking a moment to share your experience. I am pleased to hear you found the Hilton London Croydon to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Aceptable

Olakunle

Ok
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en septiembre de 2023

4/10 Mediocre

Elsie

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Was very dissappinted at how expensive this place was for it to not have a pool and for most of the machines in the gym to not work. I intentionally picked this hotel so i could work out everyday and was unable to, due to many of the low impact machines i wanted to use being dysfunctional. Upon asking reception about it, they offered no assistance. Will not stay here again.
Se hospedó 6 noches en agosto de 2023

8/10 Bueno

Paul A

Se hospedó 14 noches en agosto de 2023

8/10 Bueno

Eamonn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very over priced £56 for breakfast??
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Alina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel room was immaculate, staff were friendly but professional with the guests and we’ve also been offered a room upgrade for our stay. Late check out of the hotel room has been accepted.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Marie

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Rebecca

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Amanda

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property is quite far from the action in London if you are a tourist but the bus stop is a very short walk and with Apple or google maps it is easy to find your way using public transport. It was actually faster taking bus and metro than the Uber we used upon arrival. Very nice property. Lovely bar area which we used to relax each night
Se hospedó 3 noches en julio de 2023

8/10 Bueno

e

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023

4/10 Mediocre

Asokumar

Se hospedó 1 noche en julio de 2023
Respuesta de Anita el 9 jul. 2023
Dear AsokumarThank you for taking the time to rate us on Google. Please accept our sincere apology if your stay was not up to your expectation. Kindly contact the hotel if you wish to discuss more about your experience in order to investigate and take the necessary actions.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back.Kind Regards Anita GolchenkoReception Manager

10/10 Excelente

Quenton

Se hospedó 1 noche en julio de 2023
Respuesta de Anita el 9 jul. 2023
Dear QuentonThank for your time and the score of 10.We are looking forward to welcome you back .Kind Regards Anita GolchenkoReception Manager

10/10 Excelente

Ruks

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Ayoob ismail

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Kay

Se hospedó 1 noche en junio de 2023

4/10 Mediocre

Debby

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The check-in staff have an amazing knowledge of the surrounding area, the restaurant staff are friendly and helpful. The rooms are immaculate and very modern.
Se hospedó 1 noche en junio de 2023
Respuesta de Anita el 10 jun. 2023
Dear StevenWe greatly appreciate your feedback regarding your recent stay with us. Thank you for taking the time to share your positive experience.We are delighted to hear that our reception and restaurant staff provided helpful and attentive service. It is our utmost priority to ensure that our guests feel welcomed and well taken care of throughout their stay. We will make sure to recognize these team members for their outstanding efforts.Looking forward to welcome you back .Anita GolchenkoReception Manager

10/10 Excelente

Jennifer

Se hospedó 1 noche en junio de 2023
Respuesta de Anita el 10 jun. 2023
Dear JenniferThank you for taking a moment to share your experience. . We look forward to welcoming you back to our hotel in the not too distant future.Kind RegardsAnita GolchenkoReception Manager

8/10 Bueno

Sabrina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were very helpful and pleasantly friendly. I had a comfortable stay here.
Se hospedó 2 noches en mayo de 2023
Respuesta de Anita el 10 jun. 2023
Dear SabrinaI'm glad to hear that you had a positive experience with the staff and found them helpful and friendly. It's also great to know that you had a comfortable stay overall. If you have any further feedback or if there's anything else you would like to share about your experience, please feel free to let me know.

8/10 Bueno

Cindy

Se hospedó 1 noche en mayo de 2023
Respuesta de Anita el 10 jun. 2023
Dear CindyThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards

6/10 Aceptable

Leuretta Kae

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s a beautifully decoratef hotel with polite and great staff, but hotel policies very negatively affected customer service and hospitality. No free water in rooms. Had to pay for water. Mattresses too hard, pillows too soft. No drawers whatsoever in room for clothing or personal items. No stationery or pens/pencils to note/write anything. When cleaning is happening next door or another room’s door closes, you can hear and feel banging in your room, including from the room above you. No Netflix or movie channels available. Couple times room was left completely uncleaned on our return. Other times, the floor was not vacuumed and soap bottle not refilled. Called for soap and new bottle left on countertop for five days, while empty bottle left affixed to wall unit. There was construction with hammering, drilling and banging in hallway outside our room without any notice from hotel. That was a terrible nuisance. Wifi service drops every few minutes. The hotel only uses a particular cab company that they have contracted with. Notwithstanding that no cabs by the company were available, front desk staff refused to call an alternative cab company for us. Spa and car rental services inside lobby of hotel, but closed. When you make enquiries of front desk for opening hours of spa or car rental, they inform you that they can’t give you any information, as those are separate businesses from the hotel. They wouldn’t even provide contact info. Told me to scan a QR code!
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Edward

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Check in was awful. I had to keep asking the girl who checked me in to speak up as she was whispering. Final straw she charged me twice for parking which now I have to try and get back from Hilton
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Shanna

Se hospedó 1 noche en abril de 2023
Respuesta de Anita el 1 may. 2023
Dear Shanna I appreciate your excellent score of 10 and review for our hotel and service. If you are traveling to our area again soon, please do come and visit us again. All the best.Kind RegardsAnita GolchenkoReception Manager

10/10 Excelente

Hassan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Greatest stay
Se hospedó 1 noche en abril de 2023
Respuesta de Anita el 26 abr. 2023
Dear HassanThank you for taking your time and gave us excellent score of 10 .Looking forward to welcome you back .Kind Regards Anita Golchenko

6/10 Aceptable

Davi

Viajó por negocios
No le gustó: Personal y atención, comodidad de la habitación
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2023
Respuesta de Anita el 26 mar. 2023
Dear Andrew I appreciate your excellent feedback and review for our hotel and service. We do take a pride in catering to our guests' needs the best wat we can. If you are traveling to our area again soon, please do come and visit us again. All the best

10/10 Excelente

Lisa, Radstock

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay at Hilton Croydon from check in with Ana to check out four days later - brilliant location and staff, quiet clean rooms. It felt like home from home!
Se hospedó 4 noches en marzo de 2023
Respuesta de Anita el 14 mar. 2023
Dear LisaWe appreciate you taking the time to provide us with your positive feedback regarding your recent stay at our hotel. It brings us great pleasure to hear that you enjoyed your experience with us and that our colleague Ana was able to exceed your expectations. Your gracious comments have been shared with her and the entire team, and we are grateful for your recognition of our efforts.We hope to have the opportunity to welcome you back to the Hilton London Croydon in the near future. Once again, thank you for your patronage and for sharing your positive feedback with us.Anita GolchenkoReception Manager

10/10 Excelente

Bradley

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff here are so nice & helpful, can’t fault any of them !! Probably the best breakfast I’ve had too . Thankyou
Se hospedó 1 noche en marzo de 2023
Respuesta de Anita el 14 mar. 2023
Dear BradleyWe appreciate you taking the time to provide us with your positive feedback regarding your recent stay at our hotel. It brings us great pleasure to hear that you enjoyed your experience with us and that our Staff was able to exceed your expectations. Your gracious comments have been shared with entire team, and we are grateful for your recognition of our efforts.We hope to have the opportunity to welcome you back to the Hilton London Croydon in the near future. Once again, thank you for your positive feedback with us.Anita GolchenkoReception Manager

6/10 Aceptable

Ferhan

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
Ok, but some cleaner walked in while I was half undressed without knocking. Also found long hairs in the bathroom. No space to move while showering.
Se hospedó 2 noches en febrero de 2023