Dear Nayeli, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

Dear Alberto, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Dear Carlos, We are sorry to hear that the room had tobacco smell, i will inform the housekeeping team take extra effort to resolve this matter.

Dear Alexia, Thank you for contacting Central Park Hotel, we hope you had a good stay except the noise issue from neighbouring rooms, we are aware of the problem and as you know that we are under refurbishment, we will make sure this issue is addressed and resolved during this project. we look forward to welcome you again in future. Kind Regards, Nash, Guest Relations Manager

Dear Celia, Thank you for choosing Central Park Hotel, please note that we did notify all our guest up on booking that this reservation requires a 50 damage deposit which will be refunded up on check-out. Please refer to your reservation messages and you can see the notification explaining the house rules. We look forward to seeing you again soon. Kind Regards, Nash, Guest Relations Manager

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Dear Fhera, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for Choosing Central Park Hotel, we hope you enjoyed your stay, and the location and cleanliness were up to satisfaction. Please note that we mentioned in all websites that we are under refurbishment! please check your booking confirmation for your reference... we expect this project to finish soon, and we hope to see you again and we can assure you that it will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

Dear Esther, Thank you for choosing Central park Hotel, we are undergoing refurbishment and we had to turn off the central heating.... but we provided all rooms with a portable electric Heater, which will be sufficient... if the heat is not enough our maintenance team can provide an additional heater.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Dear JOSEP, thank you for choosing Central Park Hotel. we have mentioned in our website that the hotel is under refurbishment.

Dear Eliseo, Thank you for choosing Central Park Hotel, we re located in Zone 1 which is in downtown, we will check the internet issue with our IT department and make sure it is resolved immediately.

Dear Maria, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay!! We hope all services where up to your satisfaction. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Dear Paola, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay!! We hope all services where up to your satisfaction. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Dear Teresa, Thank you for choosing central park hotel, our shower are standard size for the room you chose, please note that the size may vary according to the room category you booked.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay with us and all services where up to your satisfaction. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, please note that we do not have A/C rooms available in Standard Room category, for your future reservations, please choose Superior room type because it has Air Conditioning facility. We look forward to welcome you again. Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay with us and all services where up to your satisfaction. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services received where up to your satisfaction. we look forward to see you again soon... until then our team will continue to deliver the best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, please note that we do not have A/C rooms available in Standard Room category, for your future reservations, please choose Superior room type because it has Air Conditioning facility. We look forward to welcome you again. Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we are sorry to say that we had an emergency maintenance work in one of our lift and the engineers advised us to keep it turned off until the issue is completely fixed, we can confirm that the issue is resolved. Kind Regards, Nash, Guest Relations Manager.

Thank you for choosing Central Park Hotel, we hope that you enjoyed your stay with us and all services where up to your satisfaction. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward to welcome you again in near future. Kind Regards, Nash, Guest Relations Manager.

Hi Maria Sol, Thank you for your recent stay with us. I am happy to hear that you have enjoyed your overall experience at our hotel and our friendly team looked after you well. Please kindly note that we will be refurbishing our guest rooms and public areas of our hotel very soon. I hope to welcome you back on your next visit to London. Safe travels, Central Park London

Hi Walter, Thank you for your recent stay with us and I am sorry to hear that your stay did not go as planned due to one of lift being out of service was due to unexpected break down. Please kindly note that we will be renewing our lifts as part of the upcoming refurbishment project very soon. We are investigating what might cause the connectivity issue at your room, however we recently upgraded our Wi-Fi access points and introduced 3GB fast Wi-Fi to our hotel. I hope to welcome you back to our hotel on your next visit to London. Safe travels, Central Park Hotel

Hi Alonso, Thank you for your recent stay with us. I am sorry to hear that network coverage was not good at your location. Please kindly note that we recently upgraded our Wi-Fi systems which allows our guest to use Wi-Fi calling in the areas that has a poor phone network. We are also working on a full refurbishment plan which we will be adding extra mobile phone signal boosters to our hotel. I hope to welcome you back on your next visit to London. Safe travels,Central Park Hotel

Dear Maria,Thank you for taking the time to leave a review. We're glad to hear that you found our location convenient for getting around. We're located close to subway stations and main roads, which makes it easy for our guests to explore the area. We appreciate your feedback, and we hope to have the opportunity to welcome you back in the future for another great stay!Best Regards,Malak B.Guest Relations coordinator

Dear Sara,Thank you for your feedback! We're glad to hear that you liked our hotel's location. We understand that the heat can be uncomfortable, which is why we want to let you know that some of our hotel rooms are equipped with air conditioning to ensure our guests have a comfortable and enjoyable stay. We apologise for any inconvenience you experienced during your stay and we hope to have the opportunity to welcome you back soon to experience our coolest.Warm Regards,Malak B.Guest Relations coordinator

Dear Carlos,Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient and the cleaning satisfactory. However, we are sorry to hear that you had trouble sleeping due to noise. We will take your feedback into consideration and see what we can do to improve the soundproofing of our rooms.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.Warm Regards,Malak B.Guest Relations coordinator

Dear Juan, Our location did clearly facilitate the enjoyment of your stay. Despite being located in the heart of Queensway one of the busiest areas in London where many of travellers chose to stay in. We were pleased to welcome you at Central Park Hotel and we hope to see you back with us soon.Warm Regards,Malak B.Guest Relations coordinator

Dear Gonzalo, It was a pleasure having you at Central Park Hotel, and we are more than happy to learn that you enjoyed your stay, on this note, we will be excited to welcome you back in the future. Best Regards,MalakGuest Relations

Dear Johan, Thank you for sharing your feedback related to your recent stay at Central Park Hotel. I am happy to see that you had a good stay with us.Your comment regarding our Wi-Fi signal, I believe that we recently installed new high-speed Wi-Fi, and I am concerned that you had issue with signal. Thank you for bringing this into my attention, we will address this and make sure that we boost the connection in this specific room. Once more, thank you for your review and we will be more than happy to welcome you back with us. Warm Regards,MalakGuest Relations

Dear Josep,I am sorry to learn about your experience. Usually, we pride ourselves on attention to details that our dedicated staff focus on and the willing to fulfil our guests needs to exceed the expectations as one of our objectives. However, I am sorry to hear that our staff were unable to help you and I am confident that the attention of the staff is to do their best to fulfil your requests and I am sorry that at that time we failed to help for many reasons. Your comment related to the rooms condition and the cleaning will be shared with the person concerned to do the necessary in order to take further actions to limit any inconvenience to our guests. Indeed, we charge for luggage room as per our hotel policy and we keep the luggage for the whole day which is 5 up to two luggage as we know that the guest would love getting rid of the luggage and enjoy of what London has to offer instead of waiting in the lobby area. I would like to express my apologies on behalf of the team, and I hope we will have a future chance to restore your faith with us. Warm Regards,MalakGuest Relations

Dear Felix,We appreciate your feedback as we strive to improve our hospitality services for all guests.We were disappointed to hear that you did not enjoy your stay with us and apologise if we had not met your expectations. We are sorry to hear that you felt our staff came across as dismissive.Please accept our sincere apologies for a less than satisfactory experience on this occasion. Kind Regards,Adi Cristea Guest Relations Manager

Hi Elsa,Thank you for your awesome feedback. I will share your pleasant experience with our colleagues. We hope to host your future visit here at Central Park Hotel.Kind Regards,Adi Cristea Guest Relations Manager

Dear Carlos, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

Dear Thaddee, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

Dear Steves, Thank you for choosing Central Park Hotel, we hope enjoyed your stay and all services where up to your satisfaction. Our room sizes vary according to its category, please refer to the room description to choose the size you prefer for the next visit... we hope to see you again in the future, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Dear Zvonimir, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

Dear Audun, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

Dear Joost, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Dear Beatriz, Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! Please note that we mentioned in all websites that we are under refurbishment! please check your booking confirmation for your reference... we expect this project to finish soon, and we hope to see you again and we can assure you that it will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

Dear Emma, Thank you for staying with us. please note that our housekeeping department dose offer cleaning service on daily basis but we only change the linen on every other day and at departure. we apologise for any inconvenience this may have caused.