Initially, I was welcomed warmly and impressed by the lovely room decor. The cleanliness of the place was top-notch, and the quality of the food was decent. However, my experience soured towards the end of my stay. Despite having obtained approval for a 12pm late checkout from the front desk during check-in, my final morning was disrupted by aggressive banging and shouting. Megan, the source of the disturbance, was vehemently ordering me to vacate immediately. Remaining composed, I explained my approved late checkout, but she aggressively insisted I leave to avoid an extra night's charge and that they don’t do late checkouts.
When I returned later to retrieve my bags, Megan acknowledged the mix-up and that the initial staff member had indeed confirmed the late checkout. The evident miscommunication caused considerable stress and unease. I will never stay there again when I visit London.