Exterior
Ver disponibilidad

Opiniones sobre Andaz London Liverpool Street - a concept by Hyatt

5 out of 5
Andaz London Liverpool Street - a concept by Hyatt
40 Liverpool Street, London, England

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 724 de 1001 opiniones" "
Evaluación: 8 - Bueno. 207 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 45 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 17 de 1001 opiniones" "
Evaluación: 2 - Terrible. 8 de 1001 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Roberto E

Se hospedó 1 noche en junio de 2023
Respuesta de Andaz Team el 11 jun. 2023
Thank you for your time to leave us this amazing feedback.

10/10 Excelente

valeria

Se hospedó 8 noches en marzo de 2022

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Atención de todo el personal,situación del hotel todo en general de diez
Se hospedó 5 noches en diciembre de 2019

10/10 Excelente

BENJAMIN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Maravilloso hotel en Spitafields
Maravilloso hotel de cinco estrellas al lado de la parada de metro y tren de Liverpool Street. Muy bien comunicado y a 5 minutos de Spitafields.
Se hospedó 10 noches en agosto de 2019
Respuesta de Mario el 27 oct. 2019
Dear Benjamin, Thank you for your review of your recent stay with us! I am delighted that you enjoyed your Andaz experience! Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street

10/10 Excelente

Susana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2019
Respuesta de Mario el 30 jul. 2019
Dear Susana, Thank you so much for taking the time and trouble to leave a review highlighting your recent stay with us. I am delighted that you enjoyed your Andaz experience and all that we have to offer! Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street

10/10 Excelente

JUAN PABLO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estupendo
Extraordinario hotel, buena ubicación, cómodo y muy amigable personal. Volvería sin duda.
Se hospedó 5 noches en abril de 2019
Respuesta de Mario el 1 may. 2019
Dear Juan Pablo, Thank you for your excellent review of your recent stay with us! I am delighted to read that you have enjoyed your Andaz experience! Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street host.londonliv@andaz.com

10/10 Excelente

Valerio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel. But, need parking
Everything perfect with the hotel, service, food, costumer service... the only thing that they are missing is a parking for cars. I had to park in a public car park and walk about 10 minutes.
Se hospedó 1 noche en abril de 2019
Respuesta de Mario el 5 may. 2019
Dear Valerio, Thank you for your wonderful review of your stay with us and the honest feedback about the parking. I am pleased to learn that you have enjoyed your Andaz experience! Unfortunately, due to our central East London location there is no parking at the property and the closest public parking is around 10 minutes walking distance from the hotel. Fortunately, if the choice can be made Liverpool Street station, offers good transport links towards central London and outside. Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street host.londonliv@andaz.com

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en abril de 2019
Respuesta de Mario el 1 may. 2019
Dear Anonymous, Thank you for your excellent review of your recent stay with us! I am delighted to read that you have enjoyed your Andaz experience! Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street host.londonliv@andaz.com

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me gusto la recepcion y las habitaciones . El desayuno lo encontre un poco flojo . La ubicacion eclxcelente .
Se hospedó 3 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena opción en London City
Todo estuvo bien. El hotel está en muy buen estado, bien ubicado y el personal es muy atento.
Se hospedó 11 noches en diciembre de 2018

6/10 Aceptable

cristina

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
El hotel es de diseño, precioso, muy bien conectado con cualquier lugar de Londres. El restaurante excelente. Pero la parte negativa son las habitaciones y el personal. Estuvimos 6 noches con mi hijo de 16 años en un plegatin pequeño (a 300€ la noche), la cama de matrimonio se hundía lo que me provocó un dolor de espalda que tuvieron que pincharme de urgencia y dormí la penúltima noche en el plegatín que era más duro y la última en el suelo. Penoso. Y el minibar, de las 6 noches no lo repusieron en dos de ellas a parte de la indiscreción de la camarera de pisos que entró hasta el baño a preguntar a qué hora ibamos a salir de la habitación para hacerla, esto a las 9,30 de la mañana!! El personal en general parecen chiquillos de prácticas pasivos que no saben nada ni te resuelven nada.
Se hospedó 6 noches en diciembre de 2018

10/10 Excelente

Juan Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gran Hotel ubicación de negocios restaurantes 1/2
El hotel muy moderno con muy buen servicio, la gente de recepción con gran actitud, los cuartos y el desayuno muy bueno lo único que se queda corto son los restaurantes creo que le hace falta un mejor restaurante
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
En London un 10
Estupendo hotel, habitaciones muy amplias, wifi gratis, estupenda localización.
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente atención de todo el personal especialmente por parte de IRIA MARTÍNEZ, en Español
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

Mariana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Increíble
Todo estuvo maravilloso, la cama super cómoda, el minibar gratuito. El servicio h ubicacion inmejorable.
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien situado para el East End
Great time except for awful events in London this weekend
Se hospedó 2 noches en junio de 2017
Respuesta de Otto S el 14 jun. 2017
Dear guest, Thank you for your wonderful rating on your recent trip with us. We truly appreciate it. We hope to welcome you back to Andaz London Liverpool Street in the near future. Sincere regards, Otto Steenbeek

10/10 Excelente

Víctor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel confortable , perfecto para visitar Londres
Hotel muy bien comunicado ,pegado a la estación de Liverpool Street ,estación con un buen servicio de trenes via aeropuerto de Stanted y linea de metro . Hotel de 5 estrellas a la altura de su categoria tanto en el trato recibido como en sus instalaciones .

10/10 Excelente

Julio Cesar

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel overall.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Clare

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Jagvir

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
As soon as got close to our room the area had a sewage smell but this smell was also present in our room. We thought it was temporary so we pressed on with our planned evening and upon our return we could still smell it, so we notified the front desk to which the lady said she will send an engineer to do something about it and will notify us once something had been done. It was already 11pm by this time and we had no call back from the front desk, after growing tired of waiting we went to sleep. In the morning we wanted to leave as quick as possible but to top it all off me and my wife both had like warm showered, much to our dismay.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Dete

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Manager went beyond the call of duty to help me with a problem!
Se hospedó 1 noche en marzo de 2024
Respuesta de Miriam Varoli, General Manager Andaz London el 12 abr. 2024
Dear Dete, thank you for sharing your review with us. It was so lovely to have you stay with us, and our amazing staff took such great care of you and was very helpful. Once again, thank you for your time, and I hope to have the pleasure of welcoming you back to Andaz London in the future.

10/10 Excelente

Takashi

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
宿の方がとても親切でした
Se hospedó 5 noches en febrero de 2024
Respuesta de Miriam Varoli, General Manager Andaz London el 5 mar. 2024
Hi Takashi, Thank you for your kind review. At Andaz we strive to provide the best customer service possible, and we are glad to hear that our efforts made your stay the best it could be. We look forward to welcoming you back soon.

10/10 Excelente

Mashael

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely love this hotel. It is the first time I stay at an Andaz hotel and will now try it elsewhere. The design is fun and modern. There are numerous restaurants onsite and a 24hr gym. The location is perfectly situated right next to liverpool station and you have numerous cafes, a tesco, a boots across the street. Above all else though, the staff is the heart of the hotel.
Se hospedó 4 noches en enero de 2024
Respuesta de Miriam Varoli, General Manager Andaz London el 12 abr. 2024
Dear Mashael, thank you for sharing your lovely thoughts of your stay with us. I am glad to know that your first experience with us was absolutely delightful and that we exceeded your expectations. I appreciate your kind words throughout your stay with us, and I hope to have the pleasure of welcoming you back on your future London trips.

10/10 Excelente

Lesley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
With all my five star reviews you might think I am easy to please. Far from it. But this hotel is special...fun, stylish, great staff, super food.....we shall come again! Oh and I love what has been done to Spitalfields.
Se hospedó 3 noches en febrero de 2024
Respuesta de Miriam Varoli, General Manager Andaz London el 19 feb. 2024
Dear Lesley,I'm so glad that you enjoyed your stay with us! Thank you very much for your kind words. We work hard to maintain a high level of customer service, and I'm glad in your case it improved the quality of your experience at Andaz. I am also happy you enjoyed your time in Spitalfields, it's a vibrant and beautiful neighbourhood, and we try to reflect its energy in the design and atmosphere of our hotel. We look forward to welcoming you back soon.

4/10 Mediocre

PIET

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Horrible place

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location by Liverpool station.
Great location and very nice hotel. A little long of a wait to have room ready- but overall it was an excellent accommodation for a family trip.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Sarang

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Hend

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing experience. The amenities are great: minibar, coffee and pastries are complimentary. Staff is excellent: special thanks to Ryan, the duty manager on New Years Eve. My only complaint is the housekeeping overlooked cleaning our coffee mugs. 4 nights and they were never changed. I’m pretty sure they didn’t vacuum the floors as well but the bed and bathroom were clean. I’d still definitely stay there again.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Hao

Se hospedó 7 noches en diciembre de 2023
Respuesta de Miriam Varoli, General Manager Andaz London el 12 abr. 2024
Dear Hao, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. It was a pleasure to serve you, and I look forward to welcoming you back in the future.

8/10 Bueno

Eman

Se hospedó 5 noches en diciembre de 2023
Respuesta de Miriam Varoli, General Manager Andaz London el 12 abr. 2024
Dear Eman, thank you for taking the time to share the rating of your stay with us. I am delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and I look forward to welcoming you back in the future.

10/10 Excelente

Gordon Franco Dennis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Andaz London Management el 12 abr. 2024
Dear Gordon, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and we can’t wait to welcome you back in the future. Sincerely, Andaz London Management

10/10 Excelente

Sabrina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Charles

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

ANDREA GIUSEPPE

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Helen Lynn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mmm
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Michael

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Howard, Richmond Heights

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Andaz London is a true 5-star property and the amenities reflect this level. I was greeted warmly and professionally upon arrival in the morning and did not expect a room to be ready that early, especially since I had made my reservations only 12 hours earlier the previous night. Our concierge, Rohan, at the front desk took very good care of everything and, moreover, when I returned to the room much later that day, found a very nice bttle of wine as a welcome gift. The dining options are quite good and welcoming. I recommend Andaz London with highest ratings.
Se hospedó 2 noches en octubre de 2023
Respuesta de Andaz London Management el 3 nov. 2023
Dear Howard, thank you for taking the time to share your wonderful thoughts on your recent stay with us. It is lovely to read that you had an amazing experience throughout your stay and that our outstanding staff, particularly Rohan, took such great care of you and was very welcoming. Your delightful feedback on our amenities and dining outlets is highly appreciated and serves as our drive to always provide an excellent guest experience. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back soon. Sincerely, Andaz London Management

10/10 Excelente

w

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel
Lovely hotel. Polite staff. Good breakfast. Central position
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Hang Yee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff came in the room early in the morning
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

mahesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Attached to the Liverpool station- very posh and easy to get around . Tons of activities. No complaints . Great for a quick vacation . Staff was great
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jason el 24 oct. 2023
Greeting from the Andaz London Liverpool Street Hotel We are so glad that you had a wonderful stay with us and hope to see you again in the further and wish you many more amazing stays with us.kind regards

8/10 Bueno

Sau Hing Lilian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenience location nearby Liverpool Street station.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Anastasis

Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Sherry, Auckland

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
My host Sam was wonderful. However, from the moment I checked in, there were a number of mistakes like how I’m celebrating an anniversary when I’m not, and how I requested to have a baby cot in my room when I didn’t. Sam took the initiative to confirm those details with me and that’s when I told him that I did not make those requests. I thought it was well noted, however when I left my room for about 15 mins to step out to buy something, I returned and there was a baby cot in my room. Staff had entered my room without permission and placed the baby cot in there. I immediately called reception to have it removed. The next morning, a cleaner entered my room without any warning when I was partially undressed. She apologised immediately and said that the staff told her that the room was empty. This stay at Andaz was a big letdown, unfortunately.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andaz London Management el 18 sept. 2023
Dear Sherry, thank you for sharing with us your feedback during your stay. We are deeply sorry for all the inconveniences you have had throughout your stay. We appreciate you bringing this to our attention and rest assured that this issue of miscommunication will be dealt with accordingly. We hope you can still give us a chance to rectify this issue and we will endeavor to provide you with a better guest experience. Thank you for your time and we can’t wait to welcome you back soon. Sincerely, Andaz London Management

6/10 Aceptable

Chrisma

No le gustó: Limpieza, personal y atención
Se hospedó 3 noches en septiembre de 2023
Respuesta de Andaz London Management el 18 sept. 2023
Dear Chrisma, thank you for taking the time to rate your experience with us. If there’s anything we can do to make your next visit to Andaz London a 5/5, we would be happy to know more about it. We look forward to welcoming you back soon. Sincerely, Andaz London Management

8/10 Bueno

Rashid

Le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Kevin

Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Kwadwo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent facility and respectful staff and service
Se hospedó 3 noches en agosto de 2023
Respuesta de Andaz London Management el 11 sept. 2023
Dear Kwadwo, thank you for sharing your wonderful review with us. We are glad to know your interactions with our lovely staff had an impact throughout your stay at Andaz London. Your short but sweet words serve as proof of our ongoing commitment to providing outstanding service to our valued guests. We thank you for your visit and we look forward to welcoming you back soon. Sincerely, Andaz London Management

8/10 Bueno

Gladys

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel, facilities, breakfast and daily complimentary drink offered.
Se hospedó 6 noches en agosto de 2023
Respuesta de Andaz London Management el 1 sept. 2023
Dear Gladys, thank you for taking the time to share your review of your stay. It was so lovely to have you stay at Andaz London and had a great time. We are glad you had a great breakfast experience with us and loved our daily happy hour. Once again thank you and we certainly hope to have the pleasure of welcoming you back soon. Sincerely, Andaz London Management