Horno, placa de cocina, tetera/pava eléctrica, tostadora
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Opiniones sobre 12 London Street Apartments

3.5 out of 5
12 London Street Apartments
12 London St, London, England

Opiniones

6,6
Evaluación: 10 - Excelente. 7 de 31 opiniones" "
Evaluación: 8 - Bueno. 7 de 31 opiniones" "
Evaluación: 6 - Aceptable. 8 de 31 opiniones" "
Evaluación: 4 - Mediocre. 6 de 31 opiniones" "
Evaluación: 2 - Terrible. 3 de 31 opiniones" "

7,0/10

Limpieza

6,0/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

Opiniones

6/10 Aceptable

Gisselle

Viajó con su familia
No le gustó: Limpieza, servicios
Pedimos toallas y que fueran a limpiar el apartamento y no fueron. No tenía secadora ni nada para limpieza del apartamento
Se hospedó 4 noches en noviembre de 2022

6/10 Aceptable

JULIAN

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Booked a 1bd apartment for our family almost 8 months ago. Confirmed with the property a week before arrival. When we showed up our reservation wasn't available. Amazingly bad coordination. However they did attempt to make it right with 2 separate hotel rooms, free breakfast throughout, and free laundry. We are lucky that our teenagers were old enough to be trusted in their own room otherwise this wouldn't have been good enough.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Don

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
A nice flat for the family
The front desk staff were wonderful. We stayed in one of the Flats/Apartment next to hotel. There was plenty of room for all four of us. A nice small, but functional kitchen with refrigerator and appliances for cooking and a washing machine that came in very handy. The beds were comfortable, two bathrooms, and just a couple minutes walk to Paddington Station. So it was so easy to connect to transportation to get around. The only negative was the Flat needed a few minor repairs to flooring, and some non-slip material for bathtub/shower. It was a nice tub, but very slippery to get in or out, or even just to just stand while showering. Overall, a very good stay. And we would enjoy staying again.
Se hospedó 5 noches en junio de 2023
Respuesta de Sergio / Operations Manager el 9 jun. 2023
Dear Don, Thank you for sharing your experience. I’m glad to hear that you enjoyed your stay and that the apartment was spacious and functional.Please know we take every feedback very serious and I will give the feedback to my Maintenance team in order to repair the flooring and get the non-slip material in the toilet. Once again, thank you to share your feedback with us and hope to have the opportunity to have you again with us. Regards Sergio S. Alandi

8/10 Bueno

Sophie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
Séjour avec nos 2 enfants (9 et 12 ans). Bon emplacement. Proche des transports, petites superettes, restaurants. Appartement vaste et propre. Mais il manque des équipements pour cuisiner (passoire pour les pâtes et torchons manquants notamment).
Se hospedó 3 noches en abril de 2023
Respuesta de Sergio / Operations Manager el 9 jun. 2023
Chère sophie,Merci pour votre commentaire et merci de nous avoir choisi pour votre voyage à Londres. Je suis heureux d'entendre que vous appréciez votre séjour avec nous spécialement avec votre famille.Nous prenons chaque commentaire très au sérieux et je m'assurerai de parler avec la bonne équipe afin de résoudre les problèmes auxquels vous êtes confrontés, donc si vous nous donnez l'occasion de vous accueillir à nouveau, nous nous assurerons de répondre à toutes vos demandes et de vous faire avoir une super expérience encore la prochaine fois que vous viendrez à Londres.SalutationsSergio S. AlandiResponsable des Opérations - Indigo London Paddington

6/10 Aceptable

Yuki

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2023
Respuesta de Sergio / Operations Manager el 9 jun. 2023
Dear Yuki, Thank you to leave your feedback to us. Hope we see you soon again with us. Please do not hesitate to contact us anytime if you need some assistance. Regards

2/10 Terrible

pernilla

Se hospedó 3 noches en enero de 2023

2/10 Terrible

Simone

4/10 Mediocre

Kelsey

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The photos didn’t align with the room we were given. The amenities listed on Expedia also didn’t match what we had in our room. Staff was incredibly friendly, but I felt a little misled by the info on the internet and what our room actually was like.

4/10 Mediocre

Tracey

Viajó con su familia
Le gustó: Limpieza
Not good
Rented a flat, not a hotel room. Staff was very friendly. Flat was in terrible shape. Broken furniture, toilet never flushed properly, bathroom sink wouldn’t drain so sink filled up while using it, shower floor is cracked and clearly water damage in hall with lifting wooden planks. Mattresses were very uncomfortable and super firm. Kitchen worked well. Windows are thin so the unit was extremely noisy starting at 5 am until well after midnight with street noise and voices. I could go on. Good location. Overall not worth it.
Se hospedó 3 noches en diciembre de 2022

4/10 Mediocre

Ciara Ann

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Don’t trust the pictures!!!! Room was dirty. Toilet smelled bad which made the entire room stink if door stayed opened. Crack and mold in shower. Water damage on floor by washing machine. Dresser was broken. We were on the 3rd floor no elevators. Will not be staying here again.

4/10 Mediocre

June

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Bryony

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Great location and very convenient. We booked very last minute and our choice was some what pot luck but we were pleased with our choice - very quiet and spacious apartment. A bonus is that there are four proper beds rather than a sofa bed in the living area. Check in was smooth and the staff helpful. We will definitely consider staying again.

8/10 Bueno

Kevin

Se hospedó 2 noches en diciembre de 2022

4/10 Mediocre

MARTINE

Se hospedó 7 noches en julio de 2022

10/10 Excelente

julie

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was a great flat for our stay. Easy checkin and checkout.
Se hospedó 6 noches en septiembre de 2022
Respuesta de Veronica el 14 oct. 2022
Good evening, Thank you for choosing Indigo Apartment, looking forward to having you next time. Indigo Hotel

6/10 Aceptable

Michael

Viajó con su familia
Mixed bag, this place. We stayed for 2 weeks. Pros: we felt safe, great/convenient location, comfortable beds, kitchen, clothes washer in room, AC CONS: nowhere to hang towels, AC dripped water on floor, not clear how to get room cleaned, somewhat worn down (broken window blind, missing cabinet handles, loose cabinet door), smoke detectors removed
Se hospedó 14 noches en julio de 2022

6/10 Aceptable

Frank

Viajó con su familia
No le gustó: Limpieza
Beim Check-In war das Zimmer nicht vorbereitet! Die Betten warfen nicht neu bezogen, es war nicht geputzt und es darf bezweifelt werden, daß zwischen den Belegungen 48 Stunden Pause lagen. Die Putzfrau, welche das Zimmer dann herrichtete war nicht gerade die hellste Kerze auf der Torte. Ein Set Handtücher wurde schlicht vergessen. Uns dieses Set zu bringen, war sie nicht im Stande, da sie ja keinen Schlüssel fürs Appartement hatte. Okay, wir waren im Zimmer und dieses hatte eine Klingel, deren Bedienung offensichtlich die Fähigkeiten detr Putze überstieg. Zur Einrichtung des Appartements - wir hatten ein sogen- Superior. Ein Bett war angeknackst. Es gab nur einen wirklich kleinen Tisch für 4 Personen. Daran zu Essen erforderte, na ja Organisationstalent. Das Geschirr war nicht in allen Teilen für 4 Personen vorhanden. Das Bad war in einem Zustand als hätte es jemand nach Selbststudium im Heimwerken gefließt und verfugt. Die Bodenfließen waren in unterschiedlichen Höhen. Die Fugen tw. ohne Fugenmassen. Silikonfugen waren eher grob verarbeitet (das bekommen meine Frau und ich wesentlich besser hin). Die Ausstattung des Appartements entsprach NICHT den Bildern! Gemessen daran, war der Preis unangemessen hoch. Der Hof des Apparthotels warf ein dreckiges, dunkles Loch.
Se hospedó 4 noches en mayo de 2022

6/10 Aceptable

Vivek Vardhan

No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2022

8/10 Bueno

IDIL

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We stayed there as a family. Very comfortable compared to London standards;) Wonderful support team (employees) We will be back
Se hospedó 3 noches en mayo de 2022

8/10 Bueno

Jane

Viajó con su familia
Le gustó: Limpieza, servicios
Great location. Very tight space, 2nd bedroom is effectively the lounge part of lounge kitchen. 52 stairs to apartment so if unfit or heavy luggage it could be tough. Nice area windows open for fresh air and good view onto park
Se hospedó 2 noches en abril de 2022

8/10 Bueno

Mette Lund

Viajó en grupo
Le gustó: Limpieza
Se hospedó 3 noches en abril de 2022

8/10 Bueno

Naohiro

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great location, poorly equipped.
Very disappointed on arrival to find an apartment with little kitchen equipment, no washing machine (as detailed in the booking) and lots of stairs to climb with no lift (not made clear in the booking) The bedroom was tiny with little space to move around. 2 toilet rolls for 4 females staying 4 days, and only 3 towels. (4 names on the booking) There was not enough plates/bowls/cutlery in the kitchen. The staff when we got hold of them, (as they reception and phone numbers listed were for entirely different buildings) were helpful, although had little knowledge of the apartments. They seemed to be more for the hotel indigo close by. They did move us apartments. Marginally better with a washing machine, but still very poorly equipped kitchen. The location was perfect, but for the money we spent, the apartment was a big let down. Won’t be staying here on our next visit!
Se hospedó 3 noches en octubre de 2021

6/10 Aceptable

James

Ok for one night
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Geoffrey

Le gustó: Limpieza, comodidad de la habitación
excellent
Very friendlt & gave me an upgrade. Good aduce on the rea
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Rachael

Le gustó: Limpieza, comodidad de la habitación
Great apartment, comfy bed and kitchen
Great stay! Spacious apartment for London, super close to Paddington station 🚉 Highly recommend!
Se hospedó 2 noches en mayo de 2021

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Badly in need of cleaning and minor repairs
Well situated and very quiet, particularly in the bedroom, this place could be so much more with a proper cleaning (first and foremost) and some very minor repairs. I am no neat freak, though sweets rappers left lying about by previous guests, piles of dust atop the wardrobe, filthy corners and dishes put away after having not been washed properly were together really a bit much given the association with Mercure hotel chain. One set of blinds in the sitting room did not work properly, the fire alarm in the sitting room/kitchen had been removed (which is presumably a fire code offence) and the spin function on the clothes washer was (slightly) defective. The flat was equipped with just the one roll of toilet tissue - for a five-night stay. On the plus side, additional to the location and the quiet premises, the Mercure and adjacent hotel both had good exercise rooms by the standards of smaller hotels situated in central London.
Se hospedó 5 noches en mayo de 2021

10/10 Excelente

Jo Inge

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Great value for money!
These flats are so central, literally just outside of Paddington Station. They are spacious and the amenities are all in good working condition. The staff at the Mercure Hyde Park Hotel are all so friendly and helpful. The price is also very reasonable.
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Jo Inge

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Theprevious review I read about this place was pretty bad, but wow have they changed. The apartment was grand, spacious and with everything working. Staff is superfriendly, the location is perfect right off Paddington, this is a no-brainer.
Se hospedó 2 noches en diciembre de 2020

10/10 Excelente

expedia

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Such an amazing experience
Se hospedó 1 noche en diciembre de 2020

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Do not stay here
Absolutely filthy apartment even though we waited an extra 30 minutes past check-in time for the room to be ready. Found large amounts of drug use items plus crisp packets plus dirty dinner plates under the bed. Entire place stunk of cigarette smoke. Pubic hairs on the bed so linen had not been changed. Dining table fell off and landed on my foot severely bruising it. Had to go back to reception and request the apartment be cleaned “ again”. Noisy due to the road and old windows. Window blinds broken. No curtains so room too light to sleep. Requested wake up call that I did not get. Horrible place. The worst hotel experience I have ever had.
Se hospedó 1 noche en junio de 2020