6/10 Aceptable
Kim B.
9 ene. 2026
Le gustó: Limpieza
The cabin was nice. Plenty of blankets, cookware, towels. Our problems started upon our arrival. It had snowed and the steep driveway was covered. The first 2 vehicles made it up fine. But that packed it down and turned into a sheet of ice. We had 4 wheel drive vehicles driven by experienced drivers who have traveled in snow and ice due to their jobs. Also, my son lives in the Great Lakes region and deals with these conditions all the time. We had vehicles sliding down the driveway. My brother fell. We got him into cabin. I notified the hosts and was told maid service and maintenance went up the driveway with no issues. Yes. But the vehicles driving over it packed it down. They said there was not anything else they could do. I sent another message and was basically told the same thing and that if my brother was injured I needed to call emergency squad. How they would have been able to get up there I don’t know. My brother’s foot is broken and it tore the ligaments. I have verification of this. They finally did send a guy to put grit on it that evening. Their responses made it sound like we were lying. Also, the basement was freezing and there was an odor that smelled like sewer. We let that go because they would have responded the same way they did about the icy driveway. We were very disappointed with the responses. Basically our vacation was not what we expected.
Kim B.
Se hospedó 4 noches en enero de 2026
