2/10 Terrible
Danni
8 oct. 2025
No le gustó: Limpieza, personal y atención
Going downhill fast and they really couldn’t care less about their customers.
I was born on the Wirral but now live abroad and return multiple times a year for extended periods to take care of my elderly parents. Village Hotel has been my go to - there’s not a lot of other options on the Wirral with a gym and on-site dining other than Thornton Hall.
For the past 18-24 months, Village has really been going downhill. I’ve taken to buying a big pack of antibacterial wipes on my drive in from the airport and giving the room a good clean before I unpack everything as I’m finding surfaces and the bathroom sticky and dusty, and not very sanitary. I even bought a hand held vacuum on one trip which I donated to my mum afterwards. But like I said, not many options of places to stay.
The final straw was this trip. My mum was suddenly taken into palliative care with not long left to go. I asked the hotel if I could cancel or change the dates of my next booking due to this and they refused. This is to a loyal customer who stays multiple times a year and cleans their rooms for them as they don’t do it well themselves.
Never ever again.
Danni
Se hospedó 1 noche en octubre de 2025