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Opiniones sobre Days Inn by Wyndham Liberty

2 out of 5
Days Inn by Wyndham Liberty
52 Sullivan Ave, Liberty, NY

Opiniones

6,8
Evaluación: 10 - Excelente. 216 de 1000 opiniones" "
Evaluación: 8 - Bueno. 327 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 208 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 129 de 1000 opiniones" "
Evaluación: 2 - Terrible. 120 de 1000 opiniones" "

7,2/10

Limpieza

7,4/10

Personal y atención

6,4/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Antonio

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 14 ene. 2024
Hello Antonio,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Bueno

JUAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No complaints, Clean, comfortable, easy acces. I am satisfied
Se hospedó 3 noches en julio de 2021
Respuesta de Manager el 24 jul. 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Aceptable

Juan

Viajó por negocios
Se hospedó 1 noche en junio de 2021
Respuesta de Manager el 1 jul. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Bueno

DAN

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Was in process of remodeling of the building ? Disarray ???? Sorry ! My honest answer ! Should have put up signs to tell customers what was going on with the building ? Maybe discounts ? Everything was closed inside that we looked to use with our overnight stay !
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 24 abr. 2024
Hi Dan! Thank you for sharing your honest feedback about your recent stay with us. We apologize for any inconvenience caused by the remodeling process and the disarray you encountered during your visit.We understand how important it is to communicate clearly with our guests, and we regret if this was not adequately done during your stay. Rest assured, we will review our communication practices to ensure that future guests are informed about any ongoing renovations or closures within the property.Your suggestion regarding discounts is appreciated, and we will certainly take it into consideration as we strive to improve the guest experience during renovation periods.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Thank you for bringing these concerns to our attention.

8/10 Bueno

THOMAS

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello THOMAS,We appreciate you choosing our hotel for your stay! If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to welcoming you back in the future.

10/10 Excelente

fred, Elmira

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 1 mar. 2024
Hello fred,We appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out. Thank you for choosing to stay with us.

8/10 Bueno

kate

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I always enjoy staying at Days Inn. It’s more cleanly than most hotels in the area! This hotel is very clean and you need your room keep to get around the building which makes me feel a little more safe. I don’t usually eat the breakfast but I’m happy to know breakfast was always provided to me each morning!
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 1 mar. 2024
Hello kate,We are delighted to hear that you appreciated the cleanliness of our hotel and felt safe during your stay. It's wonderful to know that you enjoyed our complimentary breakfast offerings each morning. We strive to provide a comfortable and welcoming environment for all our guests.

8/10 Bueno

Jenny

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 22 mar. 2024
Hello Jenny, We appreciate you taking the time to share your experience with us. If there's anything we can improve upon, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better stay!

2/10 Terrible

kenji

No le gustó: Servicios
heating is too much dirty with full of dusts! room 233 is bad!
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 6 feb. 2024
Hi Kenji! We apologize for the inconvenience you experienced during your stay, and we're sorry to hear about the condition of the heating system and room cleanliness in room 233. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that they are promptly resolved. If there's anything else we can do to make amends or improve your experience, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

8/10 Bueno

Ivan

Le gustó: Limpieza, personal y atención, servicios
The staff are extremely helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 6 feb. 2024
Hi Ivan! Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff to be extremely helpful during your stay. Providing exceptional service to our guests is a top priority, and we're delighted that our team members exceeded your expectations. Your kind words will be passed along to our staff, as they serve as encouragement to continue delivering outstanding service. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back for another great stay at our hotel!

8/10 Bueno

Ivan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved my king size bed
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 6 feb. 2024
Hi Ivan! Thank you for sharing your feedback with us! We're delighted to hear that you loved the king-size bed during your stay. Ensuring our guests' comfort is a top priority, and we're thrilled that you found the bed to be comfortable and enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We value your input and strive to make every stay exceptional for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

6/10 Aceptable

Cynthia

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
I arrived at dark and there was no visible sign indicating this was a Wyndham/Days Inn. Room was very clean, funky bathtub with mold stains but clean (didn't use). Beware-they hold a $100 deposit on your credit card in addition to room charge for incidentals. Waiting for that charge to be removed. would not stay here again because of this practice.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 25 ene. 2024
Hi Cynthia! Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments and apologize for any inconvenience you experienced. We're glad to hear that you found your room to be very clean, although we regret to learn about the issue with the bathtub. Rest assured that we are addressing this matter to ensure a more pleasant experience for future guests. Regarding the visibility of our hotel signage and the incidental deposit, we apologize for any confusion caused. Your feedback is invaluable, and we will review our signage and communication processes to make necessary improvements. We understand the importance of transparency and want to assure you that we are actively working on resolving the deposit matter promptly. Should you reconsider and choose to stay with us again, we are committed to providing you with an improved and hassle-free experience.

10/10 Excelente

Michelle, MILTON

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk lady that checked us in was absolutely awesome. So friendly and helpful. She apologized for the pool and restaurant being closed. We totally understood, it's off season - no one is around. The room had been updated and was clean. My only complaint is I wish the beds were Queens not doubles, but they were comfy. We would definitely stay again.
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relations Management el 10 ene. 2024
Hi Michelle! Thank you for taking the time to share your positive experience with us. We are thrilled to receive your 5 out of 5 rating and appreciate your kind comments. We're delighted to hear that the front desk lady made a positive impression with her friendliness and helpfulness. Your understanding regarding the pool and restaurant closure during the off-season is truly appreciated. We're also glad you enjoyed the updated and clean room, although we take note of your preference for queen beds. We appreciate your feedback, and it's great to hear that the beds were still comfy for you. We look forward to welcoming you back on your next visit. If there's anything specific you would like us to consider for your future stay, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Excelente

Caren

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 7 ene. 2024
Hello Caren,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the near future for another exceptional stay.

10/10 Excelente

Delroy

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 31 ene. 2024
Hi Delroy! Thank you sincerely for choosing Days Inn by Wyndham Liberty for your recent stay and for awarding us a perfect 10 out of 10 rating! We are thrilled to learn that you had such an exceptional experience with us. Your positive feedback is truly appreciated, and it serves as a great encouragement to our team. We are delighted to have contributed to making your stay memorable and enjoyable. If there are any specific elements of your stay that you would like to highlight or share about your stay, we would love to hear more. Your insights are invaluable to us as we strive to maintain the highest standards of hospitality. Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Days Inn by Wyndham Liberty for another outstanding stay.

8/10 Bueno

Lynn T.

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place was clean, staff was helpful and friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 25 dic. 2023
Hi Lynn! Thank you for sharing your feedback with us. We're pleased to hear that you found our place clean and that our staff was helpful and friendly. Your positive comments are truly appreciated, as guest satisfaction is our top priority. If there are any specific areas in which we can improve and earn that extra star for your future stay, please feel free to share your insights. We value your input and look forward to the opportunity to welcome you back for an even more enjoyable experience.

10/10 Excelente

Shawn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very friendly and accommodating. Had to change my reservation and did not have any issues
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 21 dic. 2023
Hi Shawn! Thank you for choosing to stay with us and taking the time to share your positive experience. We are delighted to hear that our staff were able to assist you effectively when you needed to change your reservation. Providing excellent customer service is our priority, and we're glad we could accommodate your needs without any issues. Your kind words are truly appreciated, and we look forward to welcoming you back on your future visits. If you have any specific preferences or requests for your next stay, please feel free to let us know, and we will do our best to make your experience even more enjoyable. Safe travels, and we can't wait to host you again at Days Inn by Wyndham Liberty.

2/10 Terrible

Kendall

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 19 dic. 2023
Hi Kendall! We are genuinely sorry to hear about your experience, as reflected in your 1 out of 5 rating. Your satisfaction is of utmost importance to us, and we appreciate you sharing your concerns. To better address the issues you encountered, we would greatly appreciate more details about your stay. Your insights are invaluable in helping us identify areas for improvement. We sincerely apologize for any inconvenience you experienced and hope to have the opportunity to regain your trust during your next visit.

4/10 Mediocre

James

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 12 dic. 2023
Hi James! Thank you for taking the time to share your feedback, although we're sincerely sorry to see your 2 out of 5 rating. Your experience is important to us, and we genuinely regret any shortcomings. To better understand the issues you encountered and to address them promptly, we would be grateful for more details about your stay. Your insights are crucial to our ongoing efforts to enhance the guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

2/10 Terrible

Steven

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 7 dic. 2023
Hi Steven! Thank you for sharing your feedback, though we are sincerely sorry to see your 1 out of 5 rating. We are genuinely concerned about your experience and would appreciate the opportunity to learn more about what aspects of your stay led to this rating. Your satisfaction is our top priority, and we want to address any concerns you may have had. If you could provide additional details or suggestions, it would assist us in making necessary improvements. We value your input and hope to have the chance to make amends during your next visit.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relations Management el 16 nov. 2023
Hi there! Thank you for your positive rating. We're glad to hear you had a satisfactory experience. We look forward to hosting you again and hope to make your next stay even more enjoyable.

8/10 Bueno

scott

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Not fancy but does the trick!
At first view you might be disappointed because it's not real fancy, and it's definitely an older style building and in older condition... But if those things don't bother you it's really a pretty great spot. I'm actually here again right now as I write this review of my last visit, after staying here a week ago. I mean I don't require that much as long as it's a comfortable bed and hot shower it's really all that matters to me... I don't need fancy pictures on the wall.. the location for this place is absolutely great you walk right to the boardwalk.. and the parking situation is great too and easy parking lot and no extra charge for parking. Oftentimes when I stay at these older style hotels in Atlantic City the parking situation is really tight which is annoying if you come back late at night like I do a lot of times and they want to charge you 10 or $20 also just like the casino. Overall this is probably my fourth or fifth time staying here so when I don't have free rooms at the casino this will definitely work for me. This time I was lucky enough to get one of the rooms on the street side of the building which has a pretty good view, granted it's a parking lot but still it wasn't a bad view first thing in the morning.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 14 nov. 2023
Hi Scott! Thank you for your continued patronage and taking the time to share your experience. We appreciate your understanding of our older-style building, and we're glad to hear that you find our location and the parking situation convenient. It's wonderful to know that you value a comfortable bed and a hot shower, and we're thrilled to be your choice in Atlantic City. We look forward to welcoming you back for your future visits, and we appreciate your continued support.

10/10 Excelente

Kelly

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 28 nov. 2023
Hi Kelly! Thank you for choosing to stay at our hotel, and we appreciate the 5-star rating you've given us. We hope you had a delightful experience during your time with us. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd be delighted to hear your thoughts. Looking forward to welcoming you back for another excellent stay.

8/10 Bueno

David

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The heater did not work, just blew cold air. The cord for the hair dryer had been cut and put back together with wire nuts. Not a safe condition as it hung over the bathroom sink.
Se hospedó 3 noches en octubre de 2023
Respuesta de Guest Relations Management el 31 oct. 2023
Hi David! Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay and for bringing a number of important matters to our attention. We are working to address all of the issues that you mentioned, especially the maintenance issues in our bathroom electronics. Your comments have been addressed with our staff and we hope to see you again, soon.

8/10 Bueno

Judith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 6 nov. 2023
Hi Judith! Thank you for your assessment of our hotel. We hope our services and accommodations will exceed your expectations during your next visit!

10/10 Excelente

Gary

Se hospedó 4 noches en octubre de 2023
Respuesta de Guest Relations Management el 17 nov. 2023
Hi Gary! We appreciate the perfect score! It's wonderful to know that your stay was exceptional. We can't wait to welcome you back for another enjoyable experience.

10/10 Excelente

Carlos

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very pleased with our. Two nights stay
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations Management el 26 oct. 2023
Hi Carlos! Thank you for taking the time to let us know how you enjoyed your stay with us! It means a lot to hear from guests who are satisfied with all of our services and amenities. We can't wait to see you again!

8/10 Bueno

Gary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations Management el 24 oct. 2023
Hi Gary! Thank you for taking the time to write this review and share your experience. We are so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We hope that during your next stay, your expectations will be far surpassed!

2/10 Terrible

Stephanie

Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations Management el 14 nov. 2023
Hi Stephanie! We regret to hear that you did not enjoy your stay with us. We hope to see you again someday and to transform your opinion of our hotel and service.

8/10 Bueno

Yashira

No le gustó: Estado de la propiedad e instalaciones
Its under construction so its a bit messy. No pool working. Limited parking. Bath needs some work.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 22 oct. 2023
Hello Yashira,We apologize for the inconvenience caused by the ongoing construction. Our team is working hard to improve our facilities. We regret to hear about the issues with the pool and parking. Your feedback regarding the bath will be shared with the concerned department for further improvements.

8/10 Bueno

Irene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dont like that they changed $100.00 for incidentals and you have to wait 3 to 5 days to get it back. Haven't traveled in a while and dont think I will because of that.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist el 19 oct. 2023
Hello Irene, We apologize for any inconvenience you experienced with the incidental charge. The authorization for incidentals is a common practice in the hospitality industry, but we understand your concern. We appreciate your feedback and will consider ways to provide a more convenient experience for our guests.

4/10 Mediocre

John

Le gustó: Personal y atención
Noises kept me awake
Room was decent size and clean but place was under some kind of construction although not while I was there. There was however loud banging noises all night that kept me up. No idea where from. Bed was not comfortable to me but most hotel beds aren’t anyway. Service was good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist el 17 oct. 2023
Hi John, We're sorry to hear that noises affected your sleep during your stay. We appreciate your comments on the room's size and cleanliness and are grateful for your understanding. We'll continue to work on ensuring a peaceful night's rest for our guests.

8/10 Bueno

Catherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist el 10 oct. 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excelente

Khem

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist el 10 oct. 2023
Hello Khem, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excelente

Daniel

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 24 oct. 2023
Hi Daniel! Your five out of 5 review means a lot to us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope you're looking forward to your next stay as much as we are!

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place to spend the night on a vacation
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 5 oct. 2023
Hi Stephen,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excelente

angela

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 26 sept. 2023
Dear Angela, We greatly appreciate your perfect rating! We're absolutely thrilled that you had such an exceptional experience during your recent stay with us. Your satisfaction is of utmost importance to us, and your perfect rating reflects our unwavering dedication to providing outstanding service and top-notch accommodations. Your support and trust in Days Inn by Wyndham Liberty mean a lot to us. We're eagerly anticipating your next visit, and we'll go the extra mile to ensure that your next stay with us is just as exceptional as the last one. Thank you for choosing us, and we're looking forward to hosting you again soon.

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 24 sept. 2023
Hello Victoria,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bueno

susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 19 sept. 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 Aceptable

Jessica, Brooklyn

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 19 sept. 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

6/10 Aceptable

Georgia

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 3 oct. 2023
Hello Georgia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Aceptable

John

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The rooms were ok but the hallways were dingy. The property is being renovated so that may improve the overall conditions of the property.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 11 sept. 2023
Thank you for your feedback. We appreciate your understanding regarding the ongoing renovations. We are working hard to improve the overall conditions of the property, including the hallways. We hope you'll consider staying with us again in the future to experience the improvements we're making. Your satisfaction is important to us.

8/10 Bueno

Osman, Mt. Vernon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Guest Relations Specialist el 12 sept. 2023
Dear Osman, Thank you for your positive rating! We are delighted to know that you had a great experience during your stay. If you ever plan to visit again or have any specific requests, please feel free to let us know. We look forward to welcoming you back for another wonderful stay!

2/10 Terrible

Maggie

Viajó en grupo
No le gustó: Personal y atención
The hotel placed a hold on a credit prior to us getting there. When they asked how I was paying I have them another card and the proceeded to place and extra hold along the the hotel charges. When asked about it they kept blaming expidia and the banking institution. After an argument and nasty attitude from them we decided to check out 2 hours later. We never even opened the door to our room. When asked about a refund again they said they couldn't do anything to get in touch with expedia. When I got in touch with expedia, expedia reached out to them regarding the refund but the hotel refused! That was my experience with them. My friend had her card swiped on someone elses account which resulted in extra deposits held on her card aswell! SHOCKER!🙄
Respuesta de Guest Relations Specialist el 7 sept. 2023
We apologize for the inconvenience you experienced during your stay, and we're sorry to hear about the issues with your credit card holds. We understand your frustration and will review our procedures to ensure such problems do not recur in the future. Thank you for sharing your feedback, and we hope this matter can be resolved to your satisfaction.

10/10 Excelente

JOANNE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
There was cobwebs in the corner of the room. And shower curtain had a stain on it.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
We apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we will work to address these concerns to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

6/10 Aceptable

Cliente verificado

Top Hotel in Area just average
Wanted to charge $50 for early check in at 11am but let us check in at 1 no extra charge. Renovated rooms still not great, bathroom sink never replaced… Breakfast at 8:30…no attendant servicing area, good had to be removed out of plastic storage containers in fridge..no replacement of breads…
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
We appreciate your feedback regarding your check-in experience and the condition of the renovated rooms. We apologize for any inconvenience you encountered during your stay. Your comments are valuable to us, and we will use them to improve our services and facilities for our guests. Thank you for bringing this to our attention.

6/10 Aceptable

Liz

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The place it self is okay, the staff is what so friendly. The pool? Too much bleach, not enough towels for the volume of people staying. The hot tub was good but too close to the pool. The breakfast??? Everything frozen, not enough food for the demand. The two days there was no cofee until you ask for it. Parking was good and the room was okay, the floor is not carpet so everytime we showered we needed a new towel, so we had to keep asking for towels to dry the floor. The washer works good but not the dryer, we spent 4 dollars and it still not dry, and we couldn’t get more quaters because we had no more cash! Who Carrie’s cash these days??
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
We appreciate your detailed feedback regarding your stay. We apologize for the challenges you faced, including issues with the pool, hot tub, breakfast, and laundry facilities. Your comments are valuable to us, and we will work to address these concerns to improve our services and facilities for our guests. Thank you for bringing this to our attention.

6/10 Aceptable

Kevin

Le gustó: Limpieza
It was average . Clean , friendly staff . No complaints
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

6/10 Aceptable

Larry

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its a low-end inn although the price is higher than it should be. Staff provides service that is basic and no intention of even saying hello.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
Hi Larry, We apologize for falling short of your expectations during your stay. Your feedback is important to us, and we will use it to improve our services. We aim to provide a better experience in the future and hope to have the opportunity to welcome you back.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We will be back again next year for more concerts at Bethel Woods and staying with you guys
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
Hi Melissa, Thank you for your wonderful comment! We're thrilled to hear that you plan to return for more concerts at Bethel Woods and stay with us again next year. We look forward to welcoming you back and ensuring another enjoyable stay.