Una piscina techada

Opiniones sobre Best Western Plus Service Inn & Suites

2.5 out of 5
Best Western Plus Service Inn & Suites
209 41st Street South, Lethbridge, AB

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 345 de 589 opiniones" "
Evaluación: 8 - Bueno. 186 de 589 opiniones" "
Evaluación: 6 - Aceptable. 36 de 589 opiniones" "
Evaluación: 4 - Mediocre. 15 de 589 opiniones" "
Evaluación: 2 - Terrible. 7 de 589 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nicholas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very happy with my stay
Se hospedó 2 noches en mayo de 2024
Respuesta de Bruce P - GM el 21 may. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Kyle

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Janice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was packed with sport teams and a choir group. The staff did an outstanding job of meeting needs of clients. Rooms were nice. Very clean. Would recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Bruce P - GM el 1 may. 2024
Thank you for such a great review of the BW Plus Service Inn & Suites. Regardless of who is in house, our staff always does an outstanding job of meeting and exceeding the needs of our clients. And thank you for taking notice.We look forward to having you back again as our guest in the very near future.

8/10 Bueno

Cheryl

Se hospedó 1 noche en abril de 2024
Respuesta de Bruce P - GM el 21 may. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

8/10 Bueno

Tim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Shweta el 28 abr. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

10/10 Excelente

Blaine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Bruce P - GM el 26 abr. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Near casino and accommodated our group well
Se hospedó 1 noche en marzo de 2024
Respuesta de Bruce P - GM el 2 abr. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

niels

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Bruce P - GM el 21 feb. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest int he very near future.

10/10 Excelente

Laurentiu

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shweta el 18 feb. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest int eh very near future.

10/10 Excelente

Henry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a nice time, clean and spacious room, ooooh the executive suite with jetted tub was just what we needed.staff was courteous and friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Shweta el 18 feb. 2024
Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences. We already look forward to having you back again as our guest in the very near future.

10/10 Excelente

Ronald

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First time here and very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bruce P - GM el 14 feb. 2024
Thankyou for such a great first time rating of the BW Plus Service Inn & Suites. We already look forward to having you back again as our guest in the very near future.

10/10 Excelente

Craig, Calgary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet, comfortable beds, good wifi, good breakfast.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bruce P - GM el 7 feb. 2024
Thank you for such a great rating of the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest int eh very near future.

10/10 Excelente

Norine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really liked our stay here, this was our first time very impressed with continental breakfast, bed was nice and comfy. Had concerns over having to change date of reservation but everyone was very accommodating and solved my concern which was very nice of them. I would recommend this place and will defiantly be a return customer.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bruce P - GM el 8 ene. 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your first stay at the BW Plus Service Inn & Suites and that it left a positive impression on you.It's wonderful to know that you found the full, hot complimentary breakfast impressive and that the bed provided a comfortable night's sleep. We're also delighted to hear that our team was able to address and resolve your concerns about changing the date of your reservation. Ensuring our guests' satisfaction and comfort is our top priority, and we're pleased we could accommodate your needs.Your recommendation and intention to be a return customer mean the world to us. We look forward to welcoming you back and providing you with another enjoyable stay. If there's anything specific you loved or if there are ways we can make your future stays even better, please don't hesitate to let us know.Safe travels, and thank you for choosing the BW Plus Service Inn & Suites.

6/10 Aceptable

Sara

Se hospedó 1 noche en enero de 2024
Respuesta de Bruce P - GM el 7 feb. 2024
Thank you for your review. It appears that you may not have enjoyed your stay as so many of our other guests have. Any feedback you can provide assists us in ensuring our future guest stays are simply, better.

10/10 Excelente

Alexander

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Prime Minister suite was wonderful, lots of area to enjoy ones stay. Whirlpool jets were not working in the pool area, wasn’t to pleased about being “bullied/harassed” by a large group of teenagers from a sports team, mocking my girlfriend and I as we swam together alone. Front desk assured us the team had a reserved time for them so guests could enjoy the facilities in the mean time.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shweta el 30 nov. 2023
Thank you for providing us your feedback. While we are glad that you liked the overall service and hospitality, we’re extremely sorry that your experience with us was not up to par. Had we known of this, we would have gladly taken care of this right away. We do apologize once again, . We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have

10/10 Excelente

Sara-Lyn

Se hospedó 1 noche en noviembre de 2023
Respuesta de Shweta el 19 nov. 2023
Thank you for such a great review of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Tryler

Se hospedó 2 noches en noviembre de 2023
Respuesta de Bruce P - GM el 12 nov. 2023
Thank you for such a great review of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Laurie

The hotel and rooms were very clean and quiet. The breakfast was hot and a very good variety a little something for everyone
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bruce P - GM el 5 nov. 2023
Thank you for such a great review of the Best Western Plus Service in & Suites. Words used by our guests like clean and quiet, comment hot and very good variety, confirm we are doing all the little things that make a guest stay great and thank you for taking notice. We look forward to having you back as our guest in the very near future.

8/10 Bueno

Michael

Viajó con su pareja
Good hotel, soundproofing could be better
Se hospedó 3 noches en octubre de 2023
Respuesta de Bruce P - GM el 28 oct. 2023
Thank you for such a great rating. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Alfred

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great. Location, friendly helpful staff. Maria gave us top notch service!
Se hospedó 1 noche en octubre de 2023
Respuesta de Bruce P - GM el 28 oct. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. I have passed along your kudos to Maria and thank you for taking the time to recognize the great job that she does. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Val

Se hospedó 1 noche en octubre de 2023
Respuesta de Bruce P - GM el 24 oct. 2023
Thank you for such an excellent rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Makayla

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice breakfast and rooms, very kind and courteous front of house and cleaning staff
Se hospedó 2 noches en octubre de 2023
Respuesta de Bruce P - GM el 22 oct. 2023
Thank you for such a great review of the BW Plus Service Inn & Suites. I have passed along your kudos to my entire team and thank you for taking the time to recognize the great job that they do. We look forward to having you back again as our guest in the very near future.

8/10 Bueno

Jodi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Shweta el 3 nov. 2023
Thank you for such a great rating. We look forward to having you back again as our guest in the very near future.

8/10 Bueno

Roberta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Bruce P - GM el 12 oct. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

4/10 Mediocre

Flora

No le gustó: Limpieza, estado de la propiedad e instalaciones
Beds were terrible ,very noisy, air and fan wouldn’t stay on and poor lighting
Se hospedó 1 noche en octubre de 2023
Respuesta de Bruce P - GM el 3 oct. 2023
I’m sorry that it appears you didn’t enjoy your stay as so many of our other guests have. Whether it is our hotel or any other, if something doesn’t meet your expectations during your stay, please let the front desk know so that they can address it to your satisfaction while you’re at the hotel. Please feel free to contact us directly should you wish to discuss your stay further.

10/10 Excelente

Jack

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bruce P - GM el 30 sept. 2023
Thank you for your very nice rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Albert

Se hospedó 5 noches en septiembre de 2023
Respuesta de Shweta. H el 18 oct. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Bruce P - GM el 27 sept. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Albert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Bruce P - GM el 16 oct. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

4/10 Mediocre

Shawna

Se hospedó 2 noches en septiembre de 2023
Respuesta de Shweta el 21 sept. 2023
Thank you for the perfect rating, we are glad that you enjoyed your stay at the Best Western Plus Service Inn and Suites. We hope you choose to stay with us again whenever your travel brings you back to Lethbridge.

10/10 Excelente

Michael

Se hospedó 2 noches en septiembre de 2023
Respuesta de Bruce P - GM el 20 sept. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

8/10 Bueno

Jessica

Se hospedó 1 noche en septiembre de 2023
Respuesta de Bruce P - GM el 18 sept. 2023
Thank you for your rating of the BW Plus Service Inn & Suites. We look forward to having you back again in the near future.

10/10 Excelente

Faith

Se hospedó 2 noches en septiembre de 2023
Respuesta de Shweta el 9 oct. 2023
Thank you for your very nice rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

8/10 Bueno

Clayton

Le gustó: Personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bruce P - GM el 9 sept. 2023
Thank you for such a great reading of the Best Western plus Service Inn & Suites. We look forward to having you back as our guest in the very near future.

8/10 Bueno

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s a great spot for a quick stay that’s got easy access and is overall well managed and maintained.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bruce P - GM el 5 sept. 2023
Thank you for a great review of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

2/10 Terrible

voltaire

Se hospedó 1 noche en agosto de 2023
Respuesta de Bruce P - GM el 20 sept. 2023
I am sorry to see that you did not seem to enjoy your stay as so many of our other satisfied guests have. Low scores with no feedback however does not allow my hardworking team to identify and address any concerns you may have related to your stay. Please feel free to contact me directly should you wish to discuss those concerns further. Whether it is our hotel or any other, any concerns should be addressed with the staff DURING your stay to give them the opportunity to address those concerns to your satisfaction.

10/10 Excelente

Lloyd

Se hospedó 1 noche en agosto de 2023
Respuesta de Bruce P - GM el 21 ago. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Lyle

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel staff friendly, pet friendly
Se hospedó 2 noches en agosto de 2023
Respuesta de Bruce P - GM el 19 ago. 2023
Thank you for your great rating and review of the BW Plus Service Inn & Suites. We look forward to having you back again in the very near future.

10/10 Excelente

Braden, Medicine Hat

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay, always clean.
Se hospedó 4 noches en agosto de 2023
Respuesta de Bruce P - GM el 9 sept. 2023
Thank you for such a great reading of the Best Western Plus Service Inn and Suites. We look forward to having you back as our guest again in the very near future.

10/10 Excelente

Adrienne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice property. Great addition of the restaurant Brickstone Bar and Kitchen
Se hospedó 8 noches en agosto de 2023
Respuesta de Bruce P - GM el 17 ago. 2023
Thank you for such a great rating and review of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Ole

Se hospedó 1 noche en agosto de 2023
Respuesta de Bruce P - GM el 16 ago. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

4/10 Mediocre

Patrick

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lots to like about this hotel, but… I have some concerns about the pool area. The pool, slide and hot tub themselves are fine; however, the floor of the pool area is unusually slippery, even for a pool’s floor which are typically somewhat slippery when wet. The material used doesn’t have any qualities that mitigates getting slippery when wet. My spouse was just casually waking and nearly lost her footing between the pool and hot tub and my daughter fell taking a drink at the water fountain and struck her elbow. Neither was being reckless. I’ve felt safer walking on ice than walking around this pool. It ruined the whole experience. I think this is a known condition to the hotel as there has been a non-skid tape placed on the floor, but is now clearly losing its adhesion and, at this point, wasn’t in the areas that needed it most anyway. I think I saw 3 or 4 ‘slippery when wet’ signs around the pool too, which is not a legitimate way to deal with an ongoing deficiency. When I select hotels, when travelling with my family, the pool is a major factor in deciding where to stay. I can honestly say I wouldn’t return just based on this one thing and I wouldn’t recommend anyone planning to use the pool stay here either. No ill will in this review, it’s just a safety thing.
Se hospedó 1 noche en agosto de 2023
Respuesta de Bruce P - GM el 14 ago. 2023
Thanks for your feedback and I am sorry to have rad that your score is lower directly related to the pool area. Please be aware that we are currently and have on going solutions related to our pool floor. Our hotel identified issues with our previous flooring and had the contractor return to address the issues we identified. The contractor returned and repaired our entire pool floor area once again this past spring. We have once again identified areas of concern and are currently sourcing solutions and the use of the wet floor signs are required by our OHS committee chair to ensure guests are aware of the hazard. Immediate use of grip tape over the past few months has proven difficult. Our new flooring rep will be on site today to offer alternate solutions to ensure our guests can enjoy our pool safely. I have not taken any ill will from your review, but please understand that we continue on a daily basis to address areas of concern whether identified by a guest or through our own internal processes.We do hope you will come back and stay with us again in the very near future.

10/10 Excelente

Darrel

Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management el 31 ago. 2023
Thank you for the perfect rating, we are glad that you enjoyed your stay at the Best Western Plus Service Inn and Suites. We hope you choose to stay with us again whenever your travel brings you back to Lethbridge.

10/10 Excelente

Karmen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Accommodating
Se hospedó 1 noche en agosto de 2023
Respuesta de Bruce P - GM el 11 ago. 2023
Thank you for such a great reading of the Best Western Plus Service Inn & Suites. We look forward to having you back as our guests in the very near future.

8/10 Bueno

Ron

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Generally a good stay. Breakfast options could have been better
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management el 13 ago. 2023
Thank you for taking the time to share your review with us.

10/10 Excelente

Phillip

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Breakfast was one of the best we have found in a hotel where it is offered with the room. Rooms are spacious. Location was easy to find and parking was adequate for our big vehicle and the large trailer we were pulling as well.
Se hospedó 1 noche en agosto de 2023
Respuesta de Bruce P - GM el 8 ago. 2023
Thank you for such a great review of the BW Plus Service Inn & Suites. The Brickstone Kitchen & Bar will open today and will be a fantastic addition to our operation giving people a great dining option.Our full, hot, complimentary breakfast allows our guests to get their day off to a great start. We look forward to having you back again as our guest in the very near future.

10/10 Excelente

Bonnie

Viajó con su pareja
Le gustó: Servicios
The staff were very friendly and helpful. The hotel is situated in an area with other family hotels. It is an industrial area, however, so it is difficult to walk to restaurants. One is being built in the area, but is not open yet. The rooms were clean and well cared for. We would definitely stay here again.
Se hospedó 4 noches en julio de 2023
Respuesta de Bruce P - GM el 8 ago. 2023
Thank you for such a great review of the BW Plus Service Inn & Suites. The Brickstone Kitchen & Bar will open today and will be a fantastic addition to our operation giving people a great dining option.'We would definitely stay here again....' is one of hte best compliments we can receive from our guests nad we look forward to having you back again as our guest in the very near future.

10/10 Excelente

Cho Wing

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Bruce P - GM el 6 ago. 2023
Thank you for such a great rating of the BW Plus Service Inn & Suites. We look forward to having you back again as our guest in the very near future.

6/10 Aceptable

Mike

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were place around a multi room group that were yelling and slamming doors till 1 am.
Se hospedó 1 noche en julio de 2023
Respuesta de Bruce P - GM el 30 jul. 2023
I am sorry for your covering. Perhaps let the front desk know so they can address your concerns instead of waiting to give us a 3/5 after the fact….whether it’s our hotel or any other, staff are always available to address concerns.

8/10 Bueno

Colleen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Need more handicap parking spots
Se hospedó 1 noche en julio de 2023
Respuesta de Bruce P - GM el 28 jul. 2023
Thank you for your very good rating of the BW Plus Service Inn & Suites. We look forward to having you back again in the near future.