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Opiniones sobre Candlewood Suites Lenexa - Overland Park Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Lenexa - Overland Park Area, an IHG Hotel
9630 Rose Hill Road, Lenexa, KS

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 199 de 319 opiniones" "
Evaluación: 8 - Bueno. 82 de 319 opiniones" "
Evaluación: 6 - Aceptable. 22 de 319 opiniones" "
Evaluación: 4 - Mediocre. 10 de 319 opiniones" "
Evaluación: 2 - Terrible. 6 de 319 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Candlewood, Kansas City

Le gustó: Limpieza, estado de la propiedad e instalaciones
No me gusto el personal de front desk 😌 nada amable y su arreglo personal no es el apropiado y se hace el precio un poco elevado para lo que ofrecen.
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

James

Le gustó: Limpieza, personal y atención
Cx
Se hospedó 1 noche en abril de 2024
Respuesta de Haylie, Front Office Manager el 29 abr. 2024
Thank you for taking time to review your stay with us.

10/10 Excelente

Mason

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were exceptionally quiet! Usually we hear some noise, like people closing doors or walking through the hallways, but we heard absolutely nothing, and we slept incredibly well, including our 2-year-old son, which is a miracle. We also loved the full kitchen! The only regrettable thing was that there was no breakfast provided, but the rest of the amenities more than made up for it.
Se hospedó 4 noches en marzo de 2024
Respuesta de Haylie, Front Office Manager el 29 mar. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area!

10/10 Excelente

Hugh, Salina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Haylie, Front Office Manager el 20 mar. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area!

10/10 Excelente

Stacey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Haylie, Front Office Manager el 10 mar. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area!

6/10 Aceptable

Shana

Se hospedó 1 noche en febrero de 2024
Respuesta de Haylie, Front Office Manager el 21 feb. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area!

6/10 Aceptable

Shana

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Haylie, Front Office Manager el 21 feb. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area!

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There's about 5 hotels here, and I think it is the best of the bunch. The staff is very nice, checkin and checkout were super fast and easy.
Se hospedó 4 noches en febrero de 2024
Respuesta de Haylie, Front Office Manager el 5 feb. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area!

4/10 Mediocre

Daeton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Expedia booked me in an unavailable room, luckily the staff was very attentive and was able still get me a room that fit the needs of my wife.
Se hospedó 1 noche en enero de 2024
Respuesta de Haylie, Front Office Manager el 1 feb. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Glen

Viajó con su pareja
Le gustó: Servicios
This is an extended stay hotel. They only change linens weekly. And no breakfast. Room was very nice. Bed very comfy
Se hospedó 3 noches en enero de 2024
Respuesta de Haylie, Front Office Manager el 29 ene. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Luisa

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Haylie, Front Office Manager el 29 ene. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Gulberto

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 8 noches en diciembre de 2023
Respuesta de Haylie, Front Office Manager el 29 ene. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay!
This is great place to stay. The staff and the room was an excellent experience. Thank you for caring.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Haylie, Front Office Manager el 2 ene. 2024
Thank you for taking time to review your stay with us. We hope to see you again if ever back in our area.

10/10 Excelente

Tu

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Haylie, Front Office Manager el 1 feb. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Susan

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was close to my daughter's house and was very clean and pet friendly. Had a great stay.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Haylie, Front Office Manager el 3 ene. 2024
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

6/10 Aceptable

Lindsy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Haylie, Front Office Manager el 27 dic. 2023
Thank you for taking time to review your stay with us. We hope to see you again if ever back in our area.

8/10 Bueno

Terry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel staff was easy to understand, friendly an very accommodating. The location was very convenient to the Overland Park Regional Medical Hospital. However never did see any complimentary breakfast type foods offered.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Haylie, Front Office Manager el 27 dic. 2023
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. Unfortunately, the brand of Candlewood Suites doesn't offer breakfast as an amenity. We have many hotels under the IHG family that offer that type of amenity. We hope to see you again if ever back in our area.

10/10 Excelente

Antonio

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Son cuartos con cocina muy bien arreglada
Se hospedó 1 noche en noviembre de 2023
Respuesta de Haylie Galvan, Front Office Manager el 14 nov. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites LENEXA - OVERLAND PARK AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Jaymie

Le gustó: Servicios
Front desk was very nice
Se hospedó 2 noches en noviembre de 2023
Respuesta de Haylie Galvan, Front Office Manager el 11 nov. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites LENEXA - OVERLAND PARK AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

GERALD

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was ok
Se hospedó 2 noches en octubre de 2023
Respuesta de Haylie, Front Office Manager el 24 oct. 2023
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Willis

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean and well managed property. Great value.
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelley, GM el 20 oct. 2023
Thank you for taking time to review your stay with us. We appreciate the kind words and wonderful rating. We hope to see you again if ever back in our area.

10/10 Excelente

Wesley, harrison

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is located next to a Costco, Sams Club, and the Oak Park mall with several options for food easily reachable. The area is very nice and overall an excellent experience. Facilities are clean and everything works, which is starting to become harder to find these days.
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelley, GM el 20 oct. 2023
Thank you for taking the time to review your stay with us. We appreciate your business and wonderful feedback. We are glad that you enjoyed your stay and hope to see you the next time you are in our area.

10/10 Excelente

Doctor

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The manager was so kind and able to deal with the crazy weather that was hitting the area
Se hospedó 4 noches en julio de 2023
Respuesta de Haylie Galvan el 8 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Herbert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Shelley, GM el 1 oct. 2023
Thank you for your business and wonderful rating. We appreciate you staying with us and hope to see you again in the future.

6/10 Aceptable

Debrah

Se hospedó 1 noche en septiembre de 2023
Respuesta de Haylie Galvan el 30 sept. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites LENEXA - OVERLAND PARK AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Curtis

Viajó en grupo
Le gustó: Servicios
Wonderful stay!!!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de -Haylie Galvan el 11 sept. 2023
Dear Curtis,Thank you for your response. We are glad you had a wonderful stay at our hotel. We hope to see you in the future!

10/10 Excelente

MaryKatherine

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
The room was a King Suite and while we were only in the room for about 10 hours,there was debris and hair on the bathroom floor, a scrunchie hair tie that was in our bed which made me wonder if the sheets were even washed. I had planned on showering but after seeing the debris and hair around the bathroom I wasn't comfortable to do that.
Se hospedó 1 noche en agosto de 2023
Respuesta de Shelley el 7 sept. 2023
Thank you for your review regarding your experience. I am sorry that your room wasn't cleaned properly and will be visiting with Housekeeping regarding this issue. Again, thank you for your feedback and we hope to see yoiu again in the future.

8/10 Bueno

Debbie, Norfolk

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were staying for 2 nights so they didn't clean the room after 1 night which wasn't so bad but didn't bring any clean towels or anything for the next night. Had to go to the front desk to get them ourself
Se hospedó 2 noches en julio de 2023
Respuesta de Shelley el 7 sept. 2023
Thank you for your feedback. Candlewood Suites is an extended stay hotel so they do not get stay over service until the 7th day of the stay. We are sorry that this wasn't explained at your check in. We hope that your stay was good other than this issue and hope this won't deter you from staying with us again.

10/10 Excelente

Misty

Viajó por negocios
Le gustó: Servicios
Clean facility, friendly staff. Overall very comfortable stay!
Se hospedó 1 noche en julio de 2023
Respuesta de Shelley el 1 ago. 2023
Thank you for taking the time to review your stay and giving us a wonderful rating. We appreciate your business and hope to see you in the future if ever back in our area.

2/10 Terrible

Kellee

Viajó con su familia, Viajó con mascotas, Viajó en grupo
I could never check in to the hotel, and I never stayed there due to the power outage and I never knew when it came back on seeing that I never got any calls from them regarding if the room was available when it did come back on. It was the worst experience I’ve encountered but it would have been nice for staff to check on reservations when power was restored. Having to sleep in your car in a hotel parking lot was NOT idea.
Se hospedó 2 noches en julio de 2023
Respuesta de Shelley el 17 jul. 2023
Thank you for taking the time to review your stay. We are very sorry that our power went out due to the storm. Power wasn't restored until around noon the following day. All reservations were either checked in or cancelled per the guests request. Again, we apologize for the inconvenience the power outage caused.

10/10 Excelente

Renata

Se hospedó 1 noche en julio de 2023
Respuesta de Shelley el 7 sept. 2023
Thank you for your feedback.

10/10 Excelente

Jenny

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had to find a new hotel quickly due to power outages in the area. The folks at this hotel were extremely accommodating, super friendly and incredibly helpful. Our experience has been so superb we are now switching our reservations for our trip next weekend to this hotel.
Se hospedó 1 noche en julio de 2023
Respuesta de Shelley el 17 jul. 2023
Thank you so much for the wonderful comments and rating. We appreciate your feedback as that night was pretty crazy with the power outage. We are so glad that you will be returning and look forward to your visit.

10/10 Excelente

stetson

Se hospedó 3 noches en julio de 2023
Respuesta de Shelley el 7 sept. 2023
Thank you for your feedback.

10/10 Excelente

Candice

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was amazing and allowed us to check in 1.5 hours early because our kids had a basketball tourney and wanted to shower and get dressed prior to games after traveling for 8 hours. Thank you!!
Se hospedó 2 noches en julio de 2023
Respuesta de Shelley el 11 jul. 2023
Thank you for taking the time to review your stay. We appreciate your business, feedback and wonderful rating. We strive on providing great customer service and clean rooms for all of our guests. We are so glad that you enjoyed your stay and hope to see you in the future.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean, but moderately comfortable.
We stayed for the weekend. The room was very clean. The mattress was not as comfortable as we would have liked and the chairs seemed a bit old. Bathroom fixtures seemed pretty new. Overall, we enjoyed our stay.
Se hospedó 2 noches en julio de 2023
Respuesta de Shelley el 10 jul. 2023
We are glad that you enjoyed your stay. We appreciate your business and feedback. We hope that if you are ever back in our area that you will choose to come stay with us again.

10/10 Excelente

Stella

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
The quiet
Se hospedó 8 noches en junio de 2023
Respuesta de Shelley el 10 jul. 2023
Thank you for taking the time to review your stay with us. We appreciate your business and wonderful rating. We hope to see you again if back in our area.

10/10 Excelente

Christina, Crystal Lake

Se hospedó 2 noches en junio de 2023
Respuesta de Shelley el 17 jul. 2023
Thank you for your business and wonderful rating. We are glad you enjoyed your stay.

8/10 Bueno

senait

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I am disappointed that I still have not received my receipt. Please provide me my receipt. Thanks.
Se hospedó 6 noches en junio de 2023
Respuesta de Candlewood suites lenexa el 16 jun. 2023
If you book thru Expedia, we do not have a folio to send you. Expedia should have emailed you everything. i am sorry you still need one but please reach out them.Thank you

8/10 Bueno

Dan

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Could be much better!
Hotel is very welcoming within itself. With that said, the employees working the front desk could use some training on customer service and the computer system.
Se hospedó 3 noches en mayo de 2023
Respuesta de Shelley el 20 jun. 2023
Thank you for taking time to review your stay with us. We appreciate your business and feedback. I will be taking your comments under advisement and work with the staff in regards to training. Again, thank you and we hope that this won't deter you from staying with us again as we love to have repeat guests.

4/10 Mediocre

Sabrina

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Not worth the money
I would definitely stay somewhere else for the money. This was a last minute reservation, usually I do a little research on my rooms. There was a dirty towel left hanging behind the bathroom door, the tub did not drain well so we had standing water while showering and water pressure was not good! There is no breakfast and no pool that I could see. The beds were comfortable, but that’s the only really good thing about the room. It way over-priced for what you get. I will definitely stay somewhere else next time!
Se hospedó 2 noches en mayo de 2023
Respuesta de Shelley el 3 jul. 2023
Thank you for taking the time to review your past stay. We are sincerely sorry that you didn't have an enjoyable stay and that there were problems in your room. I hope you shared your concerns with the front desk at checkout. Candlewood Suites is an extended stay hotel so we do not have a pool or breakfast. Again, we are sorry that you didn't enjoy your stay.

8/10 Bueno

Dan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2023
Respuesta de Shelley el 3 jul. 2023
Thank you for taking the time to review your stay!

10/10 Excelente

Wendi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, close to Oak Park Mall and easy access to interstates.
Se hospedó 2 noches en mayo de 2023
Respuesta de Shelley el 3 jul. 2023
Thank you for the great rating and feedback. We hope to see you again in the future.

8/10 Bueno

Patricia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located close to interstate
Se hospedó 2 noches en abril de 2023

2/10 Terrible

wes

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They gave our room away. Makes Expedia look like a joke.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Darin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and quiet!
Se hospedó 1 noche en marzo de 2023
Respuesta de Candlewood suites lenexa el 13 abr. 2023
Thank you for staying with us on your trip.

10/10 Excelente

Jarud

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Candlewood suites lenexa el 13 abr. 2023
Thank you for staying with us during your trip. Please reach out the next time you are in town and in need of a room.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Candlewood suites lenexa el 13 abr. 2023
Thank you for staying with us. Please let us know if we can help with anything coming up.

4/10 Mediocre

Haiming

No le gustó: Limpieza
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Aldo

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Cassandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice stay, only 3 small things werent great. 1) the recliner didnt recline at all - 2) the shower head needs updated or clr needs to be used 3) the tv remote needs a user guide for people that dont have Direct tv in their home Beds extremely comfortable & love the pillows. We’ve stayed at IHG brand before. Not a bad stay over all.
Se hospedó 2 noches en febrero de 2023
Respuesta de Alysia el 13 abr. 2023
Thank you for your stay with us and i am glad it was over all good. We are working on the issues you had so that noone has the same problems.Thank you and please think of us next time you are in town.