I've never been so torn to write a review. I'll start with the pros:
-Great location! We loved being so close to downtown and the small yard for the kids to play in the snow.
-Great amount of space to spread out.
- The kids enjoyed the toys and games
Cons:
- Not very clean. I found dish rags on the table when we first entered, the extra bedding in the closets were in disarray, I found hair on the sheets and pillows, I also found candy wrappers next to the bed. Just made me uncomfortable and I couldn't really relax thinking someone hadnt done a thorough job cleaning, especially with Covid.
- The heat in the main room stopped working the first evening we were there. It was below 30 degrees so it was needed. We called Vacasa and they sent some one out promptly which was great but turns out a new system was needed so we said we could make due with a space heater. Unfortunately, the space heater kept blowing a fuse so we had to decide if we wanted heat or television.
- Communication has not been upfront or consistent with vacasa regarding our experience, and then they just stopped responding.
Our trip wasn't ruined but our stay here was not the vacation rental we had hoped for. We won't be returning, mostly due the the terrible experience we've had with Vacasa customer service.