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Opiniones sobre Hampton Inn & Suites Lawton

2.5 out of 5
Hampton Inn & Suites Lawton
2610 NW Cache Rd, Lawton, OK

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 470 de 1001 opiniones" "
Evaluación: 8 - Bueno. 261 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 130 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 72 de 1001 opiniones" "
Evaluación: 2 - Terrible. 68 de 1001 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

7,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Litzi

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me encantó la atención al cliente la limpieza
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Jose

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Adalberto, Manati

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Debe haber seguridad ya que entro una persona hablando elocuencias y dio la vuelta pero gracias a Dios se fue rapido.Deben tener programa reciclar plastico y cartones lo demas muy bueno.
Se hospedó 4 noches en julio de 2022

8/10 Bueno

Ronald

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was a good hotel. Nice outside. Lobby was nice. Room was spacious but furniture seemed cheaply made.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome place to stay! The customer service is beyond astonishing! Jordan helped me get checked in and off to my room at 3am when I got in! Thank you for hiring this man! Wish I had 10 workers with his work ethics! Jordan should be recognized for his customer service! I will be staying there again because of him!
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Michelle

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Billy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Could not check in untie 3:40. Short staffed perhaps.nice room and breakfast
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pool area could be updated.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice room
Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

Trent

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Erin

Viajó por negocios, Viajó en grupo
Sink and shower were clogged, I reserved 2 rooms and she only had one. Put my friend in a cheaper room that someone else turned down because it wasn’t clean and didn’t offer to refund the difference. Place needs an overhaul.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Craig

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and convenient staff very kind Pool and hot tub
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Greg & Usha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Mary Ann

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very polite, friendly and helpful. Would have liked a microwave and fridge in the room. Wanted a hot tea and didn't have a way to heat the water.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Bobby G.

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
The room we booked was extremely dirty. The furniture, carpet, walls, door, and etc was dirty. The room was surface cleaned. What I mean is the sinks, toilet, bathtub, countertops, and etc was clean. It was ants in the room. The furniture was chipped all up. The sofa was worn, needs to be thrown away. The outlet in the room was burned. The room had an unpleasant odor. As well as the lobby area had an unpleasant odor. Also before you get to the lobby are where you park your car (the outside entrance) was filthy. It had stains where liquid was wasted. To me it wasn’t worth any amount of money.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kristina

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The office was super nice and the bathrooms it did suck that there was no fridge in the room
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Cesar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
quiet
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The stay was great.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kimberly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Celina Reina, Vacaville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was not that good just average and the coffee wasn’t good either.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Shelby

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Kevin

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Toilet and sink were both stopped up. The sink drained but very slow. Toilet would not even flush paper
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Melissa

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
There was trash in the room, i got the queen 2 bed, and one of the beds had a wet spot that felt like it was pee'd in, the bathtub ran all night long! And at check in, i had to wait over 5 minutes for the concierge. Id post a pic, but cant, there was a mountain dew bottle and candy bag wrapper in a corner. Fake it till you make it should be there slogan
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Robbie, Era

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Found several hairs when I turned down the bed. Bed had metal bars sticking out that I injured my leg on. The noise level from upstairs made it impossible to sleep.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent staff. Great place to stay.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a very enjoyable stay. The room was spacious & comfortable, the Staff was friendly. The only complaints we had was: #1 Our room was not ready when we checked in (3p Saturday) it was close to an hour before we finally got a room. #2 The Expedia listing said the hotel had an onsite Bar, which it didn't, that detail was a big part of the decision to spend the night there. You need to contact Expedia & correct this, it is misleading to Guests... #3 The water pressure in the shower could have been better.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Laurie

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Nice hotel however the ceiling in my room had mold in the ceiling. Need some serious update.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Elliott

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice accomodations.
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

John

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
never staying there again
I suffered a severe injury and had to undergo surgery. The army waived my duty because of the challenges of traveling soon after surgery, but this hotel refused to cancel the reservation. As a result, I was forced to fly two days after surgery simply because of their pigheadedness. The flight was as miserable as you could expect, and I had to drive from Oklahoma City with only one arm. When I arrived, I was exhausted and virtually overcome with pain; I couldn't take any pain meds due to needing to drive. The front desk clerk tried to stiff me with another $25 bill for an early check-in fee. I refused, and waited an hour before checking in. The place had stains on the carpet and hair on the bathroom floor. When the army says you don't need to perform duty but you're forced to anyway because of a hotel manager, that manager is not fit to lead a latrine detail. I travel to Fort Sill at least once a month, but I'll never stay at this place again.
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Alcibiades

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Unfortunately, the lights fixtures were falling off, the USV port NOT working, room was never pick up during my stay.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Roy Harold

Le gustó: Estado de la propiedad e instalaciones
Nice!
Se hospedó 4 noches en enero de 2024

2/10 Terrible

ANDREA

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
This was the worst Hampton room i ever stayed in. The carpets had not been vacuumed and there were numerous spots on the floor some large some small it was necessary to put towels along the floor because it was so dirty and then the Linens were very dingy. The matress was old and not comfortable. I was extremely put out. I asked to speak to the general manager.
Se hospedó 1 noche en enero de 2024
Respuesta de Holly Conde General Manager el 16 ene. 2024
Thank you for taking the time to submit a review. I have read your response and shared your feedback with my team. I'm so sorry we failed to exceed your expectations. I am working with my housekeeping staff to ensure this does not happen in the future. I hope this isolated event does not hinder your decision to return. We are getting ready to get remodeled and I would love the chance to host you again should your travels bring you back to the Lawton area. Hilton Honors is a free membership program that anyone can join. Once you become a member, you can earn points in a variety of ways, like when booking stays at Hilton properties, dining out or renting a car. You can redeem points to book experiences, air travel or hotel stays and shop on Amazon, to name a few. It is also a way for properties to resolve service recovery issues in the event you have issues during your stays. You can sign up at any time and if you need help getting signed up anyone of our team members would be more than happy to help you out. Once again, thank you and we look forward to seeing you the next time you are in Lawton.

10/10 Excelente

Vida

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Janice

Se hospedó 3 noches en diciembre de 2023
Respuesta de Holly Conde General Manager el 16 ene. 2024
Thank you for taking the time to submit a review. I have read your response and shared you feedback with my team. I am glad to hear we exceeded your expectations. Once again, thank you and we look forward to seeing you the next time you are in the Lawton area.

10/10 Excelente

Mike

Se hospedó 2 noches en diciembre de 2023
Respuesta de Holly Conde General Manager el 16 ene. 2024
Thank you for taking the time to submit a review. I have read your response and shared you feedback with my team. I am glad to hear we exceeded your expectations. Once again, thank you and we look forward to seeing you the next time you are in the Lawton area.

4/10 Mediocre

Stephanie. Garrett

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Christopher

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Drew

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones

4/10 Mediocre

Angela M.

Viajó con su familia y niños pequeños
No le gustó: Servicios
Location was good. Needs updating. Refrigerator and microwave are not standard amenities. I have a toddler and needed to get a cooler to keep his milk and snacks.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Ernest

Viajó con su familia
Le gustó: Personal y atención
It was just okay.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Roy

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
We checked in around 3:30. Left to go visit with family. Got back to the hotel about 8:00 wanting to finish watching college football and, the tv did not work. The maintenance guy came in our room 5 times in an attempt to fix it. He was unable to and, at 9:30 offered to relocate us to another room. I also woke up with bites all over my arms. I’m still waiting on a call from the manager, Holly.
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Katanna, Jerome

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I reserved 2 double Queen nonsmoking rooms with children on the reservation. Upon check in, I was given a King room with a pullout bed in the sofa and a SMOKING double queen bed. A smoking room with a child in the room? You’re kidding me right? Management claimed that I did not book 2 double Queen rooms even though my reservation clearly shows that I did. I used to stay in Hampton’s for my work trips however after this being another disappointing stay I will be finding elsewhere to stay. Tabetha was kind and helpful as she could be.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Joanna M

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff!! Extremely kind and patient! Special shoutout to Paul!! Checkin was hectic phones ringing a not so happy customer and Paul nailed it calm cool collected and a smile. The man works hard! Breakfast was amazing! The facility could use some updating but I would stay again!
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Janice, Savannah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Von

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
Tried to check in to Hampton Inn in Lawton, Okla, surly clerk couldn’t find the reservation, showed the clerk the Expedia confirmation but Expedia doesn’t show the hotel reservation number only the Expedia itinerary number, clerk suggested that I call Expedia for said reservation number. I then attempted to call Expedia, but as with previous attempts to call Expedia, it was impossible to get a live person to help. Fortunately, after about 30 minutes of frustration the very nice and extremely competent manager arrived, quickly found the reservation and quickly checked us in.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Frances

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Earline

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was not ready when I got there.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Joanna

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Joanna

Le gustó: Personal y atención
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

BRAD

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en octubre de 2023