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Opiniones sobre La Quinta Inn & Suites by Wyndham Latham Albany Airport

2.5 out of 5

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 425 de 1001 opiniones" "
Evaluación: 8 - Bueno. 256 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 121 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 99 de 1001 opiniones" "
Evaluación: 2 - Terrible. 99 de 1001 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Starlin

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me gustó tuve mala experiencia me tuvieron que cambiar de abitacion 2 veces no fue un buen servicio la propiedad le hace falta mantenimiento, en los baños avían pelos.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 28 nov. 2023
Hello Starlin, Lamentamos mucho que hayas tenido una experiencia desafortunada durante tu estancia en nuestro hotel. Valoramos tus comentarios y te aseguramos que tomaremos medidas para abordar los problemas mencionados. Apoyamos continuamente el mantenimiento y la limpieza para mejorar la calidad de nuestras habitaciones. Esperamos tener la oportunidad de brindarte una mejor experiencia en el futuro.

4/10 Mediocre

Carlos

No le gustó: Personal y atención
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 4 nov. 2023
Hello Carlos,Thank you for sharing your feedback with us. We regret to hear about your recent experience at our hotel and apologize for any inconvenience caused. We value your comments and ask that you reach out and share your feedback so we may address any issues. We hope to have the opportunity to welcome you back in the future and provide a better stay.

8/10 Bueno

Mariana

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo muy bien recomendable ...mmmmmmmuuuuuuuuy buenas condiciones
Se hospedó 1 noche en marzo de 2021
Respuesta de GM el 5 may. 2021
Dear Guest- thank you for your review of our hotel, we hope to be able to serve you again during your next travels to our area. Thank you.

2/10 Terrible

Keerthi

Viajó con su familia
No le gustó: Personal y atención, servicios
To much of noise till 3:00am, nothing was done.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Keerthi,We sincerely apologize for the inconvenience you experienced due to noise disturbances. We recommend reaching out to our management team directly to address your concerns and provide feedback for future improvements. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a more peaceful stay.

8/10 Bueno

Felicia

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Felicia, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bueno

David

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
noisy children
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello David,We appreciate your feedback on the noise level during your stay. We always aim to accommodate all guests and recommend reaching out to management with any specific concerns for future visits. Thank you for sharing your experience with us.

10/10 Excelente

Marie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, large rooms, indoor pool, nice breakfast. Very convenient.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 19 abr. 2024
Hello Marie,We are delighted to hear that you enjoyed our spacious, clean rooms, indoor pool, and breakfast selection. Your convenience and comfort are our priorities. If there is anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Excelente

Viviana

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the hospitality
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 19 abr. 2024
Hello Viviana,We are pleased to hear that you enjoyed the hospitality during your stay with us that you rated it so highly. Our team takes great pride in providing excellent service to all our guests. Your feedback is appreciated as we strive to make each guest's experience exceptional. We hope to serve you again the next time your travel plans bring you back to the area.

6/10 Aceptable

Kayla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 17 abr. 2024
Hello Kayla, We appreciate you choosing our hotel for your stay! If there are any details you wish to share about your experience, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Bueno

Hannah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to get to from highway. Room was comfortable and clean. The only annoying thing was that the elevator was out of order and there wasn't an option to switch to a first story room so we had to drag all our luggage upstairs.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 13 abr. 2024
Hello Hannah,We appreciate your feedback and are pleased to hear you found our location convenient and your room comfortable. We apologize for any inconvenience caused by the elevator being temporarily out of order. Please feel free to reach out to our management team directly to discuss your experience further.

8/10 Bueno

Andrew

Headboards were dusty and the toilet ran most of the time I was there couldn’t get a late checkout without paying a $20 fee that’s a first for any hotels I’ve stayed at
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Andrew, We appreciate your feedback regarding the cleanliness of the headboards and the issue with the toilet during your stay. Please feel free to reach out to our management team directly to address your concerns about the late checkout fee. Your comments are valuable to us for improving our services.

10/10 Excelente

Rayonna

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 9 abr. 2024
Hello Rayonna,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or wish to share more about your experience, please do not hesitate to reach out to our management team.

6/10 Aceptable

Hagop

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 3 abr. 2024
Hello Hagop, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback from your experience so we can ensure a better stay next time.

10/10 Excelente

Angela, Gastonia

Go8d
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 2 abr. 2024
Hello Angela,We appreciate your feedback and sorry to hear that you didn't fully enjoy your stay. We take all guest comments seriously and will share your experience with our team for improvement. If you have any further concerns, please don't hesitate to contact our management team directly.

8/10 Bueno

David

Television did not support major Networks. Strange
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 29 mar. 2024
Hello David,We appreciate your feedback regarding the television channels and apologize for any inconvenience caused. Our team is constantly working to provide a variety of channels for our guests' enjoyment. For a more tailored viewing experience, we recommend reaching out to the front desk for assistance during your next visit.

10/10 Excelente

Zach

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 17 abr. 2024
Hello Zach,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another exceptional experience.

2/10 Terrible

Gregory

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room door that i was in did not close. The locks were broken i stepped out for a few hours and when i came back the room door was open. Check out is at 11 and before 10 AM you can hear the room service people screaming down the hallway and opening your room door. Horrible experience i just got home but i have to go through my stuff to see if i have anything missing so i can file a police report.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 18 mar. 2024
Hello Gregory, We are sorry to hear about your experience. Guest safety and security are our top priorities, and we take all feedback seriously to make necessary improvements. If you have any concerns or need further assistance, please reach out to our management team directly. Your feedback helps us deliver better service to our guests in the future.

2/10 Terrible

Lizarah

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 19 mar. 2024
Hello Lizarah, We are sorry to hear your experience did not meet expectations. Please feel free to reach out to us with any feedback you may have so we can address your concerns and improve our services.

8/10 Bueno

Christopher

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Two day stay at the La Quinta; not bad at all. Not terrific. The place was clean as a whistle. The staff was terrific. The area felt a little sketchy but all in all a pleasant stay. The breakfast was OK. I'd stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 9 mar. 2024
Hello Christopher,We're pleased to hear you found our hotel clean and enjoyed the service from our staff during your stay at La Quinta. While we regret any concerns about the area, we're glad your overall experience was pleasant. Your feedback on the breakfast is appreciated, and we hope to welcome you back in the future.

4/10 Mediocre

Richard

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 9 mar. 2024
Hello Richard,We're sorry to hear that your stay didn't meet your expectations. Please don't hesitate to contact us directly with any specific feedback you'd like to share so we can address any concerns you may have. We value your input and strive to continuously improve our services for all our guests.

8/10 Bueno

Rochelle

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 6 mar. 2024
Hello Rochelle, We appreciate you choosing our hotel for your recent stay! If you have any specific feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable experience!

6/10 Aceptable

Rinnah

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
Room was fine, but there were extremely loud guests over our room that woke us up multiple times, including at 1:30am. We tried to call the front desk but the room phone was non functional, and I tried to call the front office from my cell to ask for assistance but no one answered. We wouldn't have had an issue if it had been quieter, but it was difficult to ignore. The bed was comfortable and the shower was nice. Overall clean and comfortable, but unable to ask for help with very loud guests.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 6 mar. 2024
Hello Rinnah, We apologize for the disturbance caused by noise during your stay. We regret any inconvenience due to the non-functional phone. Your feedback is valuable, and we will address these communication issues with our team to improve service. We are pleased you found the room comfortable and clean, and we hope to welcome you back for a more peaceful experience in the future.

8/10 Bueno

Francis

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Good value. Clean. Helpful staff.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tiffany el 29 feb. 2024
Dear Francis, We appreciate your feed back. I will be sure to let staff know how helpful they have been to you. Thanks for choosing LaQuinta we look forward to seeing you soon!!

4/10 Mediocre

alexis

Viajó con su pareja, Viajó por negocios
No le gustó: Servicios
Room was NOT what it said to be. Mattress ripped and door knobs broke
Se hospedó 1 noche en enero de 2024
Respuesta de LaQuinta Front Desk el 1 feb. 2024
Dear Alexis, I do apologize for the inconvenience.. We are in the process of updating our rooms and greatly appreciate your feed back. We hope to see you back soon to see some changes!!

10/10 Excelente

Golliat

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 1 feb. 2024
Hello Golliat,Thank you for your feedback regarding the cleanliness of our hotel. We apologize if our standards did not meet your expectations during your stay. We strive to maintain a high level of cleanliness and will be sharing your concerns with our housekeeping team for further improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Stephanie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 29 ene. 2024
Hello Stephanie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another excellent stay!

10/10 Excelente

Stephanie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 29 ene. 2024
Hello Stephanie,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we are glad we met your expectations. We look forward to welcoming you back in the future for another fantastic stay.

6/10 Aceptable

Stevem

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Comfort great amenities could be better
Check in and out was easy. Good location, close to everything. Room was good and comfortable, maintenance could have been better. Bathroom sink cracked and shower curtain rod end brack covers not placed and secure. Indoor pool looks nice but you would think winter that it would be heated for use. Breakfast good. Can't add photos this system will not let me.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 28 ene. 2024
Hello Stevem,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that check-in and check-out were smooth and that you found our location convenient. We apologize for any inconvenience caused by the maintenance issues you encountered. Our team will address these concerns promptly. Thank you for enjoying our breakfast options. We value your input and hope to welcome you back in the future for an even better experience.

10/10 Excelente

Stephanie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 25 ene. 2024
Hello Stephanie,Thank you for choosing to stay with us! We are stoked to hear that you had a fantastic experience during your time at our hotel. Our team works hard to provide exceptional service and create memorable stays for our guests. We hope to have the opportunity to welcome you back in the future for another wonderful stay.

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff very good.
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 25 ene. 2024
Hello Dennis,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excelente

Angel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 17 ene. 2024
Hello Angel,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excelente

Diamond

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 14 ene. 2024
Hello Diamond,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excelente

Marie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is a hidden gem! Quiet and very clean. It's also convenient to shopping and the major highways to get around. Great value too!
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 9 ene. 2024
Hello Marie,We're thrilled to hear that you enjoyed your stay at our hotel! Thank you for highlighting our quiet and clean environment, as well as our convenient location. We strive to provide great value to our guests, and we're happy to know that we met your expectations. We hope to welcome you back in the future for another enjoyable stay!

2/10 Terrible

Robert

Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Hello Robert, We're sorry to hear that you had a less than satisfactory experience during your stay. Please reach out to us directly so we can address any concerns you may have had. Your feedback is important to us and we strive to provide the best experience for all our guests.

8/10 Bueno

Elizabeth

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 30 dic. 2023
Hello Elizabeth,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad you enjoyed your time with us. If you have any additional feedback, please don't hesitate to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for another great experience.

2/10 Terrible

Teresa

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 30 dic. 2023
Hello Teresa, We're sorry to learn that your stay did not meet your expectations. We value your feedback and would appreciate it if you could contact our hotel directly to provide further details. We strive to provide a satisfactory experience for all our guests and would welcome the opportunity to address any concerns you may have had.

6/10 Aceptable

Deidre

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
I chose this location because it had a pool, but the pool was not open. Breakfast options were not good. Many things seemed to be in disrepair compared to my last visit.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 30 dic. 2023
Hello Deidre, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you experienced with the pool closure and the breakfast options. We appreciate your feedback regarding the disrepair, and we will certainly address these issues to ensure a better experience for our future guests. We value your support and hope to have the opportunity to welcome you back in the near future.

10/10 Excelente

Joseph, Kingwood

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great staff, perfect for a business traveler.
Se hospedó 24 noches en noviembre de 2023
Respuesta de Manager el 27 dic. 2023
Hello Joseph,Thank you for your feedback! We're delighted to hear that our staff made your stay enjoyable and that our hotel was a suitable choice for your business needs. We appreciate your positive review and hope to have the opportunity to welcome you back in the future.

4/10 Mediocre

Destiny

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Microwave was broke and heat didn't work for hours it was freezing for half my stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 25 dic. 2023
Hello Destiny, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will address the maintenance concerns you raised to ensure future guests have a pleasant experience. Thank you for bringing this to our attention.

8/10 Bueno

Laura

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 24 dic. 2023
Hello Laura,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a satisfactory experience. Should you have any specific feedback or suggestions, please reach out to us directly so that we may further enhance your future stay. We look forward to welcoming you back in the near future.

10/10 Excelente

Benoit

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 22 dic. 2023
Hello Benoit,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and a comfortable experience for all our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon for another fantastic stay.

10/10 Excelente

Ann

Viajó con su familia
Le gustó: Limpieza, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 19 dic. 2023
Hello Ann,We're thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and are glad we met your expectations. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another great experience!

6/10 Aceptable

Anne

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello Anne,We appreciate you choosing our hotel for your stay. If there was anything that you would like to share with us regarding your experience, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure your satisfaction.

10/10 Excelente

Judith

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 14 dic. 2023
Hello Judith,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience during your time with us. We hope to welcome you back soon for another memorable stay.

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The old motel next door to LaQuinta needs to be cleaned up
Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager el 10 dic. 2023
Hello Karen,Thank you for sharing your feedback about the neighboring motel. We appreciate your concern and will certainly bring this to the attention of the local authorities. Our team strives to maintain a pleasant environment for our guests and we apologize for any inconvenience caused.

4/10 Mediocre

muhammet ali

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 19 dic. 2023
Hello muhammet ali, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to us directly with any feedback you have, so we can address any issues. We value your opinion and we are committed to providing the best experience for all our guests.

2/10 Terrible

Diminica

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room I was given heat did not work! My room was switched then I couldn’t get in with my key card…. My third time to the desk was just aggregating and now my account is being charged $165 instead of the original $119 when I booked online smh . I don’t understand why they charged my account more than I agreed to and then on top of it the inconvenience of no heat, and Channing rooms three times before I was finally able to relax. I just upset and want to be accommodated!! This is not my first stay with this hotel either!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 30 nov. 2023
Hello Diminica, We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide impeccable service, and we regret that you encountered difficulties with the room temperature and key card. While we understand your frustration, please note that any billing discrepancies should be addressed directly with our management. We appreciate your loyalty as a returning guest and hope to have the opportunity to make it up to you in the future.

10/10 Excelente

Jenna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 22 nov. 2023
Hello Jenna,We appreciate your positive rating and are glad that you had a great experience during your stay at our hotel. If you have any further comments or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We look forward to welcoming you back in the future.

8/10 Bueno

Robert

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
It was hard to enter initially.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 17 nov. 2023
Hello Robert,We apologize for any inconvenience you experienced while entering the hotel. We appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention.