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Opiniones sobre avid hotel Lancaster, an IHG Hotel

2.5 out of 5
avid hotel Lancaster, an IHG Hotel
2151 Lincoln Hwy E, Lancaster, PA

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 619 de 893 opiniones" "
Evaluación: 8 - Bueno. 179 de 893 opiniones" "
Evaluación: 6 - Aceptable. 52 de 893 opiniones" "
Evaluación: 4 - Mediocre. 22 de 893 opiniones" "
Evaluación: 2 - Terrible. 21 de 893 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eliezer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Raymi

Muy buenas atenciones 👍
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Raymi,Muchas Gracias. We thank you for staying with us at the Avid Hotel Lancaster

6/10 Aceptable

Carlos

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
El servicio de limpieza en la habitación no es bueno solo te cambian las cosas pero no limpian tu habitación.
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager el 26 nov. 2023
Carlos,Thank you for staying at the Avid hotel Lancaster. We apologize that the light touch stay over service did not meet your expectations. We hope that you come back for a future visit.

10/10 Excelente

Nestor

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2023
Respuesta de General Manager el 16 jul. 2023
Thank you for choosing to stay with us at the Avid Lancaster. We appreciate you and hope to see you on a return stay

10/10 Excelente

Anabelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and good service
Se hospedó 3 noches en mayo de 2023
Respuesta de General Manager el 26 may. 2023
Thank you for the 5 star rating and staying with us. We appreciate you

10/10 Excelente

Tanisha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2022

8/10 Bueno

Amarilys

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar para descansar y pasarla bien.....lo recomiendo
Se hospedó 1 noche en mayo de 2022
Respuesta de Regional Manager el 24 jun. 2022
Thank you for staying with us. We are delighted that you enjoyed your stay experience. We hope to see you back again.

10/10 Excelente

Leonardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Limpieza y amabilidad
Se hospedó 1 noche en enero de 2022
Respuesta de Larry el 20 ene. 2022
Thank you for you comments. Please keep us in mind for all your future stay.

8/10 Bueno

JAVIER

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cerca de los outlets... Bonita vista hacia el este...
Se hospedó 1 noche en enero de 2022
Respuesta de Regional Manager el 10 ene. 2022
Thank you for staying. We appreciate you.

10/10 Excelente

Zuleyka

Le gustó: Limpieza, personal y atención, servicios
Al good
Se hospedó 1 noche en agosto de 2021
Respuesta de Regional Manager el 24 oct. 2021
Thank you for choosing to stay with us. We appreciate you.

8/10 Bueno

Maricris

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Check-in was wonderful. The young man was friendly, had a big smile, and made us feel welcome. Room was okay. Bed was comfortable but the bathroom floor was not as clean because I saw some hair on the tile. Breakfast had very limited options. We ended up eating in our room too because the dining area had a lot of people with their bags on the chairs and was just hanging out waiting for their rides (mind you, this was at 8:15am). They can definitely offer more seating. It was just bad timing I guess. Parking was easy but turning to the hotel was easy to miss especially when you drive at night.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Marvin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
New breakfast was good.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I thought the staff was very helpful & friendly. Between 10 PM-8 AM they have very strict quiet hours, & they enforce that to ensure the guests get adequate sleep, which helped us very much with getting sufficient rest. Also, the area was surrounded by a plethora of stores, which is very convenient. The only complaint I have is the AC would continually turned on & off throughout the night, & according to my knowledge, there’s no way to make it constant so I brought a fan with. Very wonderful hotel! & the TV allows you to connect your phone so you can play stuff from your phone & have it on the TV. We always come back to this hotel because it is so convenient, the staff is friendly, & we love the TV!
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Breakfast options could be better especially for kids but overall pleasant stay at AVID. Rooms were small but totally fine for one night stay. Staff was helpful and accomodating.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love the location and how clean everything is.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Amber

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Donovan, Myrtle beach

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Over all nice
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Diana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

DIANA

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
This place looks modern and i picked it because of the good cleaning ratings. I can tell you this place was not clean at all. When we arrived and got a room it was stains and hair on the bedsheets this is what i was afraid of when booking, the floor was dirty i went and asked the front desk to move me to another room, second room air conditioner was making loud noise we couldn’t sleep much also if you want peace then don’t stay there. Road noise all night!! The lobby was disgusting it was super dirty last night when we arrived and a lot of young ppl there some running in hallways it was just out of control, did not see anyone at front desk, trash outside the building was filthy and everywhere on floor etc…. Breakfast was bad. Will not stay here again!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Juanita

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the staff was great very helpful to me,my room was big lot of space and clean breakfast could be better.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Dana

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

8/10 Bueno

andre

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is nice and clean!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Charles, BALTIMORE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Road noise was noticeable
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Oleg, Berkeley Heights

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My son and I were greeted by Eric, at the front desk. They were super nice and let us check in way earlier than our check in time due to room availability. Eric explained how the grad and go breakfast worked and what the amenities were and how to get there. Comfortable beds and mostly clean rooms. My son and enjoyed the stay with only 15 minutes to Spooky Nook sports facility. Would stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sue

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jessica

Super friendly staff
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Katheryn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kathleen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice. 2nd time we stayed.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 6 abr. 2024
Kathleen,Thank you for staying with us again at the Avid Hotel Lancaster. We enjoyed seeing you again and hope to see you back soon.Avidly,Eric BrownGeneral Manager

10/10 Excelente

Debra

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Deborah

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The colorfulness and the price attracted me to Avid. I was very pleased with the cleanliness of the entire facility and the friendly staff. The breakfast was plentiful and hot. The location was perfect with shops, entertainment and eateries. It was a short distance from the mall and the Sight and Sound theater. There were table games to play, but I justed wanted to sit relax and look out of the window. That was my me time. My two teenage boys loved the gym. I am hoping to return to Pennsylvania next year and Avid IHG is the place that I will return to.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 2 abr. 2024
Dear Deborah, Thank you for the 5 star rating and choosing to stay with us at the Avid Lancaster. We appreciate your kind words and for sharing your stay experience with fellow travelers. We look forward to your return.Yours in Hospitality,Eric BrownGeneral Manager

10/10 Excelente

Husam

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff are welcoming
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 2 abr. 2024
Husam, Tank you for the 5 star rating and choosing to stay at the Avid Lancaster. We enjoyed serving you and hope to see you back again.Sincerely,Eric BrownGeneral Manager

10/10 Excelente

Titus

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 2 abr. 2024
Dear Titus,Thank you for the 5 star rating. We appreciated you staying with us and hope to see you again soon.Avidly,Eric BrownGeneral manager

10/10 Excelente

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ok
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 24 mar. 2024
Rebecca,Thank you for choosing to stay at the Avid during your recent visit to Lancaster. We are pleased that you had a 5 star experience and hope to see you back on a future visit.Sincerely,Eric BrownGeneral Manager

10/10 Excelente

David C

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 5 abr. 2024
David C,Thank you for the 5 star rating and staying with us at the Avid Hotel Lancaster. We hope to see you back again soon.Avidly,Eric BrownGeneral Manager

8/10 Bueno

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were smaller than the average hotel in my opinion. There was only a rolling desk chair because there was no room for a lounging type chair making it a bit uncomfortable to relax in the room.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 8 mar. 2024
Dear Robert, Thank you for choosing to stay at the Avid hotel and providing feedback about the brand design. We appreciated the opportunity to serve you and hope to see you on a return stay.Sincerely,Eric BrownGeneral Manager

2/10 Terrible

Kesaundra

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was charged twice and there was construction right outside of the window.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Dear Kesaundra,It is our goal to provide a 5 star experience at our hotel. We apologize that you did not have a 5 star experience. If you were double charged, I hope that you brought that to the attention to the staff and it was corrected for you. We apologize that we are in our final stages of renovations and that there was insulation being installed on the exterior of hotel. We hope to have the opportunity to make it up to you on a future stay.

8/10 Bueno

MILTON, LYNBROOK

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The only negative part about our stay was that the rooms are very small, we are a family of 4 and it was very tight! Everything else was goo.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Milton,Thank you for choosing to stay with us at the Avid hotel Lancaster and providing feedback regarding your stay. The Avid brand is designed as a minimalist brand with smaller rooms only including items essential to an overnight stay. We hope to have the opportunity to see you again on a future visit.

8/10 Bueno

MONIKA

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All of the staff is super friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 25 feb. 2024
Dear Monika,Thank you for the 54 star rating and staying at the Avid Lancaster. We hope to see you again in the future.

10/10 Excelente

Yaritza

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Booked 2 Rooms for 3 nights and when adding another room to my party it was easy thanks to Yaritza she was very helpful and profesional rooms were clean and shower even better. Awesome staff overall the best I’ve stayed when I’m in the area. If in the area make sure you book with AVID/IHG
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 25 feb. 2024
Thank you for the 5 star rating and comments. We appreciated the opportunity to have you as our guest and we hope to see you on a return stay.

10/10 Excelente

Yareliz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Yarelliz,Thank you for choosing to stay with us at the Avid hotel. We hope we get to see you again on a future stay.

6/10 Aceptable

Jensen

Le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Jensen,It is our goal for all our guests to have a 5 star experience. Please don't hesitate to reach out and let us know how we could have made your stay better. We hope to have the opportunity to serve you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Thank you for staying at the Avid Lancaster.

10/10 Excelente

Ethan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely helpful staff and very clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Ethan,Thank you for the 5 star rating and for staying with us at the Avid Lancaster. We appreciated the opportunity to have you as our guests and we hope to see you back on a return stay.Yours in Hospitality,Eric Brown'General Manager

8/10 Bueno

Claude

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Claude,Thank you for staying with us at the Avid Lancaster. We appreciate you.

10/10 Excelente

Jasmine

Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 24 mar. 2024
Jasmine,Thank you for staying at the Avid Hotel Lancaster and giving us a 5 star rating. We are delighted that you had a 5 star experience and hope to see you on a future stay with us.Avidly,Eric BrownGeneral Manager

10/10 Excelente

Britney

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 18 feb. 2024
Britney,Thank you for the 5 star rating and choosing to stay at the Avid Lancaster. We hope to also see you back on a future stay with us.

10/10 Excelente

Gustavo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 29 ene. 2024
Gustavo,Thank you for staying with us at the Avid Hotel Lancaster and giving us a perfect 10 rating. We hope to see you back on a return stay with us.Avidly,Eric BrownGeneral Manager

8/10 Bueno

Angelica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a great hotel. One of the most comfy beds I have ever slept in during a hotel stay. The rooms were super clean. My only complaint the breakfast left a little to be desired.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 29 ene. 2024
Dear Angelica,Thank you for choosing to stay at the Avid Hotel Lancaster. We appreciate your feedback. Our breakfast offerings is the standard for the Avid brand. The complimentary Grab and go Continental Breakfast consists of a variety hot and cold cereal, fresh fruit, a variety of yogurt, a variety of bagels, English Muffins, Breakfast bars, hard boiled eggs, vegetable egg white omelets and Jimmy Dean breakfast sandwiches or sausage and bacon egg bites.