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Opiniones sobre The Kiwi Motel

2.5 out of 5
The Kiwi Motel
40 Main St E, Lambton Shores, ON

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 75 de 102 opiniones" "
Evaluación: 8 - Bueno. 13 de 102 opiniones" "
Evaluación: 6 - Aceptable. 7 de 102 opiniones" "
Evaluación: 4 - Mediocre. 4 de 102 opiniones" "
Evaluación: 2 - Terrible. 3 de 102 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

SallyJo

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención
I would try the Kiwi again maybe the middle or end of summer. It was just the start of opening season, being the long weekend and staff although polite and cheery were new & in training. The new kiwi inspired menu was very delicious. Their kiwi salsa is a must try! As well has their drinks. The pull out couch underneath had dust, food and bounce sheets. There was only one pillow in the hutch for a double pullout bed for two kids to sleep. There was a fitted sheet and a light matching sheet to cover up with. But no blanket or comforter. The pool was open to the public on our first day. Not just guests. The people off the street utilized the best seating areas since it started prior to check in times. Very busy with kids in and out of the beach sand from the volleyball pits and then into the hot tub & pool water to rinse off. A quick foot rinse station could alleviate the added mess. Pool reopened for 8am the following morning, but was not cleaned up to par. Had bugs and hair floating in it. Ph must have been off as there was white froth floating on surface as well. Also need to walk to the front restaurant/bar to get pool towels as opposed to having them conveniently located at the pool area. The back oasis looks beautiful, just a tad wet. The grass swished & got wet shoes on the way to play at the back. All in all it’s a beautiful place to stay, and I’m sure in time all the kinks will be worked out.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Jessica, Brantford

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was absolutely amazing. Big tv, comfy bed, nice fridge snd coffee machine. However, this isn’t a place for the off season. I was hoping to mingle at the bar but I was there on a training day and it felt awkard. I brought my bathing suit to use the hot tub, but I was confused if I was allowed to use it. I was told there was going to be a fire, but didn’t see one. This place is t worth the 350 dollars during the off season. But I can see it being a cool spot in the summer.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Victoria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The motel is very nice. It’s an old motel that has been renovated. The room is compact, but was comfortable the updates are very nice. I would recommend it and would stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
C’est très bien! Rénové dernièrement.
Se hospedó 1 noche en marzo de 2024
Respuesta de Melissa el 14 mar. 2024
We hope to host you again.

8/10 Bueno

Renata

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Kiwi Motel is super cute! Would be great in the summer ( we went in February) as an option. We were excited to use the hot tub, but it was like warm, the jets weren’t really working and the water was cloudy. Our room was very nice and cozy. LOVED the fireplace. Only complaint about the room was the bed was very creaky, so as you turn over at night it makes a lot of noise and that there was no microwave. Overall I joyed our night at the Kiwi. I’d be curious to see what it’s like during the summer!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Steff

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was impeccable, the staff were friendly and accommodating of our entire hockey team.
Se hospedó 2 noches en febrero de 2024
Respuesta de Melissa el 14 mar. 2024
We hope to host you and the team again next year.

10/10 Excelente

Frankie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff. Clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Melissa el 14 mar. 2024
Looking forward to hosting you again.

2/10 Terrible

Edwin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Couldn't even check in, called all the numbers that were provided one was disconnected, one didn't even exist and the others went straight to voicemail. Arrived at 6:30pm open sign was on, said there lobby was open and staffed until 8pm. Absolutely poor waste of money, had to go elsewhere to spend the night.
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa el 11 ene. 2024
My goodness Edwin I am so sorry. The emergency number goes to my cell which I have on me 24/7, it never rang nor did any voice mails come in as I check all night. The power was out all day in Grand Bend not sure if this affected the main phone, We are staffed until 5 pm but always available even went in to start fire for guest last night so so sorry this happened. I would love to make it up to you. I also ALWAYS recommend calling the hotel when booking through a Third party. Lets see how we can make you have a wonderful time next time. So sorry

10/10 Excelente

Erica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was perfect as usual! The staff members are always so friendly and accommodating. There were many restaurant options even during the winter. Will definitely be back!
Se hospedó 2 noches en enero de 2024
Respuesta de Melissa el 11 ene. 2024
Looking forward to hosting you again.

10/10 Excelente

Perry

Se hospedó 2 noches en junio de 2023
Respuesta de Melissa el 17 nov. 2023
We look forward to hosting you again.

10/10 Excelente

DAVID

Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 11 ene. 2024
So lovely to host you, come see us again.

6/10 Aceptable

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Kiwi was a cool place to stay. Rooms were well set up and clean. Veronica at the front desk was an amazing host. Hot tub was dialed in, too! Everything on the Grand Bend strip was within walking distance and there were plenty of amenities close by. We did have one fairly major problem - the room we stayed in had an intermittent sound emanating from somewhere (we thought maybe the heating/cooling unit) that kept us up pretty much the whole night! We let the front desk know, and hopefully, it will be addressed. All in all, we would go back again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Melissa el 17 nov. 2023
We looked into the sound, cant wait to host you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was great. We just stayed one night. It was very comfortable!
Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa el 2 nov. 2023
We look forward to hosting you again.

10/10 Excelente

Susy

Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa el 17 nov. 2023
So happy you had a great stay. Come back soon.

10/10 Excelente

Kyle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean. Modern. Quiet. Bed super comfy. Great spot.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 2 oct. 2023
We hope to host you again.

10/10 Excelente

Jeevana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 27 sept. 2023
We are so glad you had a good stay. We hope to host you again.

10/10 Excelente

C

Se hospedó 2 noches en septiembre de 2023
Respuesta de Maddy el 14 oct. 2023
we hope you enjoyed your stay!!

4/10 Mediocre

Jeff

Se hospedó 1 noche en septiembre de 2023
Respuesta de Madison el 14 oct. 2023
We hope you enjoyed your stay!

2/10 Terrible

michael

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
If i could rate this 0 I would. We booked this motel because it was freshly renovated. Checked in at 4pm and then went to the beach and had dinner. We got back to the motel at 9:15 pm and went to go sit in bed. We found blood on 2 of the pillows and on the blanket. Keep in mind we have not sat in the bed yet. We go to the front desk and no one is there. We email and call their emergency line and no one picks up. We ended up sleeping in our cars because it was evident the sheets were not washed. Upon the manager coming in at 9am the next day, they state they did not receive any emails or calls. We show them proof and they brush it off. The owner then comes in closer to 10AM and after arguing tells us that she will provide us with a full refund. It has been 2 weeks and no refund has been provided. We have called multiple tiimes and everyone they do not answer or hang up. Avoid this place at all costs. The floors were covered in sand, sheets unwashed, bathroom sink dirty and the bathroom door did not close.
Respuesta de M. el 21 sept. 2023
We are sorry to see you felt you needed to leave this review.I can promise we never hang up on anyone and always do our very best to make sure everyone has a wonderful stay. It does happen in very few cases where someone has not been happy and if we can verify we are at fault I assure you we fix the problem.Customer service is our very first and most important job.I can also say at no time were owners in. I did myself after hearing you did not sleep in the room promise to review and get back to you.After talking with the staff member who cleaned the room as well as the other staff and going into the room myself I found the bed slept in all towels and bathrooms used. Which is fantastic we want our guest to use the rooms however after also reviewing cameras it was clear from was in fact used. I am sorry the room was maybe more money then you wanted to spend however I can not refund because of that. I do wish you well.Again here at The Kiwi we always want to make sure you are happy.

10/10 Excelente

Dhaval

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great motel, enjoyed 2 days stay here, very good facilities
Se hospedó 2 noches en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
we hope you enjoyed your stay!

8/10 Bueno

Shelley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
quiet
Se hospedó 2 noches en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
We hope you enjoyed your stay!

8/10 Bueno

Pat

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy check in and very convenient to walk to wedding venue.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
we hope you enjoyed your stay!

8/10 Bueno

Nathan

Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 8 oct. 2023
We hope you enjoyed your stay!!

10/10 Excelente

Donny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
we hope you enjoyed your stay!

10/10 Excelente

Carley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
We hope you enjoyed your stay!

10/10 Excelente

Suzanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a little hidden gem incredible staff who by the way are all young people and their service is remarkable. Everything is super clean and well maintained there is a pool, hot tub, fire pits and games this property has been newly renovated and everything is new, we knew the rooms were rather small from the pictures on their website which will change our choice of rooms next time. Rooms followed the theme of the outside but a few things could improve not one drawer a small night stand with a drawer would have made sense most people do not need more than one or two small drawers. There are real glass glasses and ceramic cups fresh creamers in the fridge which is a welcomed change but not a stir stick in sight to stir your coffee with. First thing we notice walking into the bathroom was a safety bar by the toilet but not one in the beautiful huge shower and towels and extra toilet paper, hair dryer and iron are stored on a shelve at floor level. These are not a game changer for us we loved the place but will bring a few different things next visit. If you will be staying in Grand Bend in the future give the Kiwi motel try.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
We hope you enjoyed your stay!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Little Gem of Motel
The motel is easy to find . . . a mall is across the street for every need including LCBO. Small bar on site. Great outdoor activity area.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 20 sept. 2023
We hope you enjoyed your stay!!

10/10 Excelente

Patrick

Viajó con su pareja
Le gustó: Servicios
Absolutely loved my stay here. The room was perfect and the staff were great. It’s a perfect getaway
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 2 nov. 2023
So happy you had a good time, we hope to host you again.

10/10 Excelente

Barbara, London

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s really cute and convenient. Pleasant and feels safe.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 12 sept. 2023
Thank you we hope you enjoyed your stay!!

8/10 Bueno

Allison

Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 2 oct. 2023
We hope to host you again.

10/10 Excelente

Natalia A. Cardona

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and clean rooms. Loved the pool. They have a very late check in at 4 and early check out at 11am so you need 2 nights to take advantage of the amenities. I recommend! .
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maddy el 6 sept. 2023
We are so glad you enjoyed your stay!!

10/10 Excelente

ELIZABETH

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was clean, contemporary, and well equipped. Beds were comfortable. We especially appreciated the pool and lounge with all the seating, bars, and firepits, which made us feel as if we were at a resort. We didn't use the breakfast service as we weren't sure how it worked and chose other options.
Se hospedó 2 noches en agosto de 2023
Respuesta de Maddy el 6 sept. 2023
We are so glad you enjoyed your stay! We hope next time you get to take advantage of the breakfast!!

10/10 Excelente

Srimonti

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I can't say enough about how lovely this property and its staff are. My 7-yr old son and I stayed at the Kiwi for 3 nights/4 days and we had so much fun. The property has been beautifully renovated with an awesome pool area, patio cafe, and a backyard with lounge chairs, games, bbq and fire pits. Pinery Provincial Park is a short 10-min drive away. Grand Bend beach is within walking distance, and the main strip has a very fun and relaxed beach town vibe. We didn't want to leave and we will be coming back!
Se hospedó 3 noches en agosto de 2023
Respuesta de Maddy el 6 sept. 2023
We are so glad you enjoyed your stay and cant wait to have you again!!

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Melissa el 2 sept. 2023
So glad you had a great time.We hope to host you again.

10/10 Excelente

Erika

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 2 sept. 2023
We hope to host you again. So glad you had a great time.

10/10 Excelente

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome place!! We booked for one night but will come back!!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 30 ago. 2023
So happy you had a nice time, looking forward to hosting you again.

10/10 Excelente

Nely

Se hospedó 5 noches en agosto de 2023
Respuesta de Maddy el 20 sept. 2023
We hope you enjoyed your stay!!

8/10 Bueno

Nalinie

Se hospedó 1 noche en agosto de 2023
Respuesta de Maddy el 20 sept. 2023
We hope you enjoyed your stay!

10/10 Excelente

Marketa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, clean, fun and convenient location.
Se hospedó 1 noche en agosto de 2023
Respuesta de Madison el 28 ago. 2023
We're glad you enjoyed your stay Marketa. We hope to host you again in the future!

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Maddy el 27 ago. 2023
Thank you we hope you enjoyed your stay!

4/10 Mediocre

Maja

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Kyra el 21 ago. 2023
Sorry you did not enjoy your stay at the kiwi motel, we would love it if you would reach out to us to let us know what we can do to make your next stay with us more enjoyable!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good for what it is! Missing some basic amenities
Overall, it was good. A few things to note - if you can, upgrade
Se hospedó 1 noche en agosto de 2023
Respuesta de Madison el 17 ago. 2023
Thank you for your review! We love any constructive feedback as we pride ourselves in providing the best experience for our guests. Please let us know what else you think we could improve.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We Loved our stay at the Kiwi
Se hospedó 3 noches en agosto de 2023
Respuesta de -Front Desk el 14 ago. 2023
Thanks Mark, so glad you enjoyed your stay and we hope to host you again soon!

10/10 Excelente

chelsea

Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 15 ago. 2023
We are so happy you had a nice stay. We look forward to hosting you again soon.

10/10 Excelente

Claire

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Maddy el 12 ago. 2023
We are glad you enjoyed your stay!

10/10 Excelente

Kelly

Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 30 ago. 2023
Looking forward to hosting you again.

10/10 Excelente

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Melissa el 2 sept. 2023
Thank you.We hope to host you again.

10/10 Excelente

Greta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We really enjoyed staying at the Kiwi Motel. It is within walking distance to the beach. The amenities were amazing ie. the pool/hot tub/fire pits. The girls taking care of the motel and rooms were so friendly and so helpful. They always had a smile on their face. We stayed for 3 days and it was so chill, best get away ever!!
Se hospedó 2 noches en julio de 2023
Respuesta de Madison el 3 ago. 2023
Hi Greta, We are so glad you enjoyed your stay at the Kiwi! Thank you so much for your kind words, as we take so much pride in our lovely staff. We hope to host you again soon!

10/10 Excelente

Alice

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The interior of the motel room is really beautiful and clean that made me feel so comfortable. It is perfect place!
Se hospedó 1 noche en julio de 2023
Respuesta de Tia el 29 jul. 2023
Thanks so much Alice! So glad you enjoyed your stay.

10/10 Excelente

Jeniffer

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff went above and beyond to make our stay comfortable, very friendly and catered to our needs. Even went to store to surprise me with flowers on my husbands request! The room was beautiful, newly renovated and cleanest hotel I have been to in Ontario. Definitely felt like a 5 star experience.
Se hospedó 1 noche en julio de 2023
Respuesta de Kara el 26 jul. 2023
Hi Jeniffer, We are absolutely thrilled to hear this!! We are so happy to see that you enjoyed your stay, we hope to see you both soon!!