Recepción

Opiniones sobre Colonial Hotel & Suites

2.5 out of 5
Colonial Hotel & Suites
1 Main St W, Lambton Shores, ON

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 316 de 487 opiniones" "
Evaluación: 8 - Bueno. 109 de 487 opiniones" "
Evaluación: 6 - Aceptable. 31 de 487 opiniones" "
Evaluación: 4 - Mediocre. 21 de 487 opiniones" "
Evaluación: 2 - Terrible. 10 de 487 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

8,4/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

hailey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
amazing
Se hospedó 3 noches en mayo de 2024
Respuesta de AS el 22 may. 2024
Thank you for your kind words! We're thrilled to hear that you had an amazing experience and found our staff and hotel to your liking. Providing exceptional service and a comfortable stay is our top priority, and it's wonderful to know we succeeded during your visit. We look forward to welcoming you back for another fantastic stay!Warm regards,The Colonial Hotel Team

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel. Great staff. Will stay there again.
Se hospedó 2 noches en mayo de 2024
Respuesta de AS el 22 may. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be helpful and great overall. Your positive feedback means a lot to us. We strive to provide an exceptional experience for all our guests and are delighted to know we succeeded during your visit. We look forward to welcoming you back soon for another wonderful stay!Warm regards,The Colonial Hotel Team

10/10 Excelente

Terri

Viajó en grupo
Very nice spacious rooms
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 21 may. 2024
We're thrilled to hear that you enjoyed our spacious rooms! Providing comfortable accommodations is our priority, and we're delighted that you found your room to your liking. If there's anything else we can do to enhance your experience, please feel free to reach out. We look forward to welcoming you back for another stay soon!Warm regards,The Colonial Hotel Team

4/10 Mediocre

Camille

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Property itself is nice and clean, convenient, easy parking. Ladies at front desk could benefit from hospitality and customer service courses. Not very friendly at all. First impressions are everything and did not get a friendly vibe from start to finish.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Saimah, Toronto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
-
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 19 may. 2024
Thank you so much for taking the time to leave us a 5/5 rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We look forward to welcoming you back soon!Warm regards,The Colonial Hotel Team

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful room!Newly renovated!I comeback here again!
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 19 may. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our beautifully renovated room and that you had a wonderful experience during your stay. We look forward to welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,The Colonial Hotel Team

8/10 Bueno

JP

Le gustó: Limpieza, estado de la propiedad e instalaciones
Other than construction going on was a nice place
Se hospedó 2 noches en mayo de 2024
Respuesta de AS el 14 may. 2024
Thank you for your feedback! We're glad to hear that you found our place nice despite the minor construction. We understand that external factors like construction noise can sometimes impact the overall experience, and we appreciate your understanding. We'll continue to strive to provide a pleasant and comfortable stay for all our guests, and we hope to welcome you back in the future for an even better experience. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Warm regards,The Colonial Hotel Team

10/10 Excelente

Pamela

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our recent stay at this property. It was super clean, the room was well laid out, walkable to the beach and dining spots and staff were friendly. I was pleased that there were no carpets in the room. There was even a patio with deck chairs that we could sit on if we wanted to. In the evening, there were outdoor fire pits and music on the common outdoor area for those who want more activity. I would recommend staying at this hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 8 may. 2024
We're delighted to hear that you had an enjoyable stay with us! Your satisfaction is our top priority, and we're glad that our clean, well-appointed rooms and convenient location contributed to a memorable experience. It's wonderful to know that you appreciated our outdoor amenities, providing a relaxing atmosphere during your stay. We look forward to welcoming you back for another great experience in the future!Warm regards,The Colonial Hotel Team

2/10 Terrible

chloe

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 14 may. 2024
Thank you for taking the time to share your feedback, although we're truly sorry to hear about your experience. We understand that certain circumstances beyond our control may have prevented you from staying with us, and we respect privacy of our guests. We apologize for any inconvenience experienced and we hope to have you stay with us in the future under different circumstances.Warm regards,Colonial Hotel Management

10/10 Excelente

stavroula

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very Good
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 8 may. 2024
Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. If there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!Warm regards,The Colonial Hotel Team

4/10 Mediocre

Diana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
I did not get what I paid for and no efforts were made to make me whole! Queen premium is advertised with a walkout and apparently not all of them have it. The rate should be different for rooms without a walkout. Not only that, both of our windows were blocked by the other building. I.e. once you open your window, you immediately see a wall, no sunlight at all. Would not go here again, for the steep price and this experience it’s a no from me. Especially avoid room 232.
Se hospedó 1 noche en mayo de 2024
Respuesta de AS el 8 may. 2024
We regret to hear about your dissatisfaction with your recent stay. Our aim is always to provide a comfortable and enjoyable experience for our guests, and we apologize if we fell short of your expectations. Your feedback regarding the room features and pricing has been duly noted, and we will review our advertising and room descriptions to ensure clarity for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future under more favorable circumstances - please reach out to us directly, we would love for you to experience the service we strive to provide our guests.Warm regards,The Colonial Hotel Team

10/10 Excelente

Crystal

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a beautiful room, staff were lovely. Its conveniently located. The jacuzzi tub was fantastic .
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Bruce

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely the best located hotel in Grand Bend. Great rooms. Best looking and clean rooms. Only downside would be how noisy because it is on the road with trucks running 24 hours. If you need quiet, forget it!
Se hospedó 1 noche en abril de 2024
Respuesta de AS el 1 may. 2024
Hi Bruce, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our prime location and the quality of our rooms. However, we apologize for any inconvenience caused by noise from the nearby road. We understand the importance of a peaceful environment for our guests' comfort and relaxation. Please rest assured that we'll explore ways to minimize noise disturbances in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more tranquil stay. If there's anything else we can assist you with, please feel free to reach out.Warm regards,The Colonial Hotel Team

10/10 Excelente

Kosala

Se hospedó 1 noche en abril de 2024
Respuesta de AS el 21 may. 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,The Colonial Hotel Team

10/10 Excelente

WESLEY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great price and location
Se hospedó 1 noche en abril de 2024
Respuesta de AS el 28 abr. 2024
We're glad to hear that you found our hotel to be a great value and conveniently located! Thank you for choosing us for your stay, and we hope to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,The Colonial Hotel Team

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Steve at the front desk was extremely friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de AS el 29 abr. 2024
We're thrilled to hear that Steve provided you with excellent service during your stay! We'll be sure to pass along your kind words to him. Our staff takes pride in their service to our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,The Colonial Hotel Team

8/10 Bueno

Jinggang

Se hospedó 4 noches en abril de 2024
Respuesta de AS el 18 may. 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra point, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,The Colonial Hotel Team

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de AS el 26 abr. 2024
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,The Colonial Hotel Team

10/10 Excelente

Melanie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The layout of the rooms. Every room is unique. The room we had was Three Queen beds. Room location nice and quiet location. The outdoor sitting areas nice layout. Lobby of hotel very nice. Well done Grand Bend
Se hospedó 1 noche en abril de 2024
Respuesta de AS el 6 abr. 2024
We're delighted to hear that you enjoyed the layout of our rooms, each designed to offer a unique experience. It's fantastic to know that your room, featuring three queen beds, provided you with a comfortable and quiet stay.Thank you for appreciating our outdoor seating areas; we strive to create inviting spaces for our guests to relax and unwind. We're also glad to hear that you found our lobby to be welcoming and well-appointed.We appreciate your kind words and look forward to welcoming you back to Grand Bend for another enjoyable stay in the future!Warm regards,The Colonial Hotel Team

10/10 Excelente

Jennifer

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely stay in an updated historic building.
Se hospedó 1 noche en marzo de 2024
Respuesta de AS el 3 abr. 2024
We're delighted to hear that you had a lovely stay in our updated historic building! Thank you for choosing to stay with us and for sharing your experience. We're glad you appreciated the charm and character of our historic property.We hope to welcome you back for another memorable stay in the future!Warm regards,The Colonial Hotel Team

2/10 Terrible

Deborah

There were no chairs or tables to sit at in the room when I called to ask them to bring one it’s seems the front desk was annoyed that I asked. There were people running around at midnight slamming doors running up and down the all yelling. Will not recommend or ever stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de AS el 1 abr. 2024
Hi Deborah, thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and peaceful environment for our guests is our priority, and we regret that we fell short of meeting your expectations.We have addressed the issue at the front desk to ensure that all staff members are trained to handle guest requests promptly and courteously. Additionally, we have investigated the noise disturbance and unfortunately there was a hockey team from the same area. We will be sure to be cautious of any such matters again in the future. We do take these matters seriously and are actively addressing your concerns.Your feedback is invaluable to us, and we will use it to improve our services and facilities to ensure a better experience for our guests.We understand your disappointment, but we hope you'll consider giving us another chance to exceed your expectations if your travels bring you back to the area.Warm regards,The Colonial Hotel Management

10/10 Excelente

Chi Wai

Se hospedó 1 noche en marzo de 2024
Respuesta de AS el 19 abr. 2024
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. We look forward to welcoming you back soon!The Colonial Hotel Team

10/10 Excelente

Dylan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was Top Notch!!
Se hospedó 1 noche en marzo de 2024
Respuesta de AS el 25 mar. 2024
Thank you for your glowing feedback, Dylan! We're thrilled to hear that you found everything during your stay with us exceptional.Providing a high-quality experience for our guests is our top priority, and we're delighted that we were able to meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another wonderful experience!Warm regards,The Colonial Hotel Team

10/10 Excelente

Kim, Toronto

Se hospedó 1 noche en marzo de 2024
Respuesta de AS el 5 abr. 2024
Thank you for choosing to stay with us and for your 5/5 rating! We're delighted that you had a wonderful experience during your time with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,The Colonial Hotel Team

10/10 Excelente

Susan

Great
Se hospedó 1 noche en marzo de 2024
Respuesta de AS el 11 mar. 2024
Hi Susan, Thank you for your concise feedback! We're thrilled to know that you had a great experience. If there's anything specific you enjoyed or any suggestions for improvement, please feel free to share. We appreciate your support and look forward to the opportunity to host you again for another great stay.Best regards,The Colonial Hotel Team

10/10 Excelente

Teresa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location - easy walk to most things. Clean, modern room.
Se hospedó 1 noche en marzo de 2024
Respuesta de AS el 4 mar. 2024
Thank you for taking the time to share your feedback, Teresa! We're delighted to hear that you enjoyed our great location, finding it convenient for an easy walk to most attractions. It's wonderful to know that you also appreciated the cleanliness and modern design of your room.Your positive comments are truly appreciated, and we look forward to the opportunity of hosting you again for another great experience.Best regards,The Colonial Hotel Team

10/10 Excelente

Joe

Se hospedó 1 noche en diciembre de 2023
Respuesta de AS el 2 mar. 2024
Thank you for giving us a perfect 5/5 rating! We are thrilled that you had a positive experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future.Warm regards,The Colonial Hotel Team

10/10 Excelente

Wayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing place amazing service and great help with all questions. I definitely would highly recommend staying here
Se hospedó 1 noche en febrero de 2024
Respuesta de AS el 28 feb. 2024
Thank you for your fantastic review, Wayne! We're thrilled to hear that you found our place amazing and our service exceptional. It's always our goal to provide a memorable experience for our guests. If you have any specific highlights from your stay or recommendations for others, feel free to share.We appreciate your recommendation and look forward to welcoming you back for another outstanding stay.Warm regards,The Colonial Hotel Team

10/10 Excelente

Rhonda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Large room nicely decorated - outside lighting bright and curtains font block it out.
Se hospedó 1 noche en diciembre de 2023
Respuesta de AS el 26 feb. 2024
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you enjoyed our spacious and nicely decorated rooms. We value your insights regarding the outside lighting, the rooms invite a lot of natural lighting and the curtains definitely block it out for those extra sleep in days!Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant experience.Warm regards,The Colonial Hotel Team

10/10 Excelente

blair

Viajó con su pareja
Parking was easy and facilities were great.
Se hospedó 1 noche en febrero de 2024
Respuesta de AS el 19 feb. 2024
Thank you for sharing your feedback, Blair. We're pleased to hear that you found parking easy and enjoyed our facilities. Ensuring convenience and providing great amenities are important aspects of our commitment to guest satisfaction.We look forward to the pleasure of hosting you again for another positive experience. If there are specific aspects you'd like to highlight or any preferences for your next visit, please feel free to let us know.Warm regards,The Colonial Hotel Team

10/10 Excelente

Laura

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a very clean and beautiful place to stay
Se hospedó 2 noches en febrero de 2024
Respuesta de AS el 14 feb. 2024
Thank you for your kind words, Laura! We're delighted to hear that you found our establishment to be very clean and beautiful. Maintaining a pristine environment for our guests is a top priority for us, and we're thrilled that it contributed to the enjoyment of your stay.We hope to have the pleasure of welcoming you back for another stay in the future. If there's anything specific you'd like to highlight or any preferences for your next visit, please feel free to let us know.Warm regards,The Colonial Hotel Team

10/10 Excelente

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Loved it.
Very comfortable, friendly atmosphere. We will definitely be back. Walking distance to so many places.
Se hospedó 1 noche en febrero de 2024
Respuesta de AS el 14 feb. 2024
Hi Chris! We're happy to hear that you found our establishment to be inviting and comfortable, creating a friendly atmosphere for your stay. The fact that our location allowed easy access to various places within walking distance is something we're pleased to offer our guests.The prospect of welcoming you back is truly exciting for us! If there are specific details or preferences you'd like to share for your next visit, please feel free to let us know. Your comfort and satisfaction are paramount, and we're committed to ensuring your next stay is just as delightful.Warm regards,The Colonial Hotel Team

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property! Jacuzzi in the room was so nice! Would absolutely boom again!
Se hospedó 1 noche en enero de 2024
Respuesta de AS el 27 ene. 2024
Thank you for taking the time to share your wonderful experience with us, Jason! We're thrilled to hear that you found our property amazing and enjoyed the Jacuzzi in your room. It's fantastic to know that it added an extra touch of comfort to your stay.We can't wait to welcome you back for another fantastic experience. If there's anything specific you loved or any preferences you have for your next visit, please feel free to let us know. We're here to ensure your future stays are just as enjoyable.Looking forward to the pleasure of hosting you again!Warm regards,The Colonial Hotel Team

10/10 Excelente

Brenda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
New and very clean, well laid out
Se hospedó 2 noches en diciembre de 2023
Respuesta de AS el 26 ene. 2024
Thank you sincerely for sharing your recent experience with us, Brenda! It's truly gratifying to learn that you appreciated the freshness, cleanliness, and thoughtfully designed layout of our hotel. Providing a comfortable and enjoyable stay is our utmost priority.Your positive feedback is invaluable, and we look forward to hosting you again.Warm regards,The Colonial Hotel Team

6/10 Aceptable

Mary

Se hospedó 1 noche en diciembre de 2023
Respuesta de AS el 26 ene. 2024
Hi Mary, Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.Your satisfaction is our priority, if you're open to it, could you please provide additional details about your experience? Your insights will help us make improvements and enhance our service.We appreciate your choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excelente

Brenda

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lady on the desk was super…polite, friendly and helpful. Rooms are very nice and brand new. My only suggestion is that if you like to hang your clothes, bring a few hangers. Some rooms require using stairs. Several restaurants are walkable, nothing on premises and nothing in the rooms, there is coffee in the lobby and a microwave and ice machine.
Se hospedó 2 noches en diciembre de 2023
Respuesta de AS el 3 ene. 2024
Hi Brenda, Thank you for your kind words about our friendly and helpful staff and our brand new rooms!We're delighted you found our location convenient for dining options nearby. We appreciate your feedback on the in-room amenities and want to ensure a comfortable stay for all our guests.Thank you for choosing us, and we hope to welcome you back soon!Warm regards,The Colonial Hotel Team

8/10 Bueno

curtis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good
clean hotel. The room was cool and I could not get the temperature up. Noise from people outside and in the hallway could be clearly heard
Se hospedó 2 noches en diciembre de 2023
Respuesta de AS el 3 ene. 2024
Thank you for choosing our hotel and sharing your feedback. We're pleased to hear that you appreciated the cleanliness of the room. We apologize for any inconvenience caused by the room temperature and noise disturbances. Your feedback is invaluable, and we'll address these concerns to ensure a more comfortable stay for our guests in the future.We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience. Please do reach out to us directly on your next visit.Warm regards,The Colonial Hotel Team

8/10 Bueno

Cindy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Gorgeous room. Great price. Stairway was a bit too narrow and steep. Shower design was beautiful except u can’t turn on shower without getting wet. All in all great room. Will be back. Loved the fire pit!!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de AS el 3 ene. 2024
Thank you so much for choosing to stay with us and for taking the time to share your experience. It's wonderful to hear that you found our room gorgeous and enjoyed our competitive pricing.We're delighted that you appreciated the ambiance around the fire pit—it's always a guest favorite!Your feedback is incredibly valuable. We're committed to making improvements based on your suggestions to ensure a more comfortable experience during your next visit.We can't wait to have you back with us. If there's anything specific you'd like for your next stay, feel free to let us know. Looking forward to your return!Warm Regards,The Colonial Hotel Team

10/10 Excelente

Alison

Se hospedó 1 noche en diciembre de 2023
Respuesta de AS el 6 ene. 2024
Thank you for the review Alison, your feedback is very much appreciated! We hope you enjoyed your stay and we can't wait to welcome you back to Colonial Hotel Warm regards,The Colonial Hotel Team

10/10 Excelente

Walter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean updated and staff was very helpfulll
Se hospedó 3 noches en noviembre de 2023
Respuesta de The Colonial Team el 5 dic. 2023
Walter, thank you for your great review. We are glad that you enjoyed your visit with us and the the staff helped make your stay memorable. Warmest regards and safe travels. We look forward in your return.The Colonial Hotel Team

10/10 Excelente

Carwin, Durham

My room was excellent!
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Colonial Team el 8 nov. 2023
Thank you Bill for your excellent review. It was great having you visit with us and we hope you can stay with us again soon. Warmest regards and safe travels.The Colonial Hotel Team

6/10 Aceptable

Suzanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel has been renovated and is lovely. Our checkin went great…the gentleman was so helpful. The only disappointment was we didn’t seem to get the room I booked. I booked a premium king and the picture showed a good size room with sliding doors to a patio. We were given a handicap room that was actually quite small. The bathroom was as big as the bedroom which just had a window. We will return as we frequent the theatre and the hotel is very nice.
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Colonial Team el 8 nov. 2023
Thank you Suzanne for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your honest review and the rating. We hope to have the pleasure of welcoming you back soon and making your stay exceptional in every way possible. Warmest regards & safe travels. The Colonial Hotel Team

6/10 Aceptable

William

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The room is small and unremarkable. The heating/AC blows right down onto the bed most of the night. The floors are all cold. The dining options were very limited as it is the off season.
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Colonial Team el 8 nov. 2023
Thank you William for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your honest review and the rating. We hope to have the pleasure of welcoming you back soon and making your stay exceptional in every way possible. Warmest regards & safe travels. The Colonial Hotel Team

8/10 Bueno

Muotaz

Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Management el 1 nov. 2023
Thank you so much for taking the time to share your feedback and for choosing to stay with us Muotaz. We're thrilled to hear that you had an enjoyable experience during your visit to our hotel. Your rating means a lot to us, and we're always looking for ways to improve and make your next stay even better.We hope to have the pleasure of welcoming you back in the future!Warm regards & safe travels, The Colonial Hotel Team

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management el 3 nov. 2023
Thank you so much for your review Robert!! We are thrilled to see that you had a wonderful stay with us. It's our top priority to provide exceptional service and a comfortable environment for our guests, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another fantastic experience in the future. Warm regards & safe travels, The Colonial Hotel Team

10/10 Excelente

Amal

Se hospedó 1 noche en octubre de 2023
Respuesta de The Colonial Team el 15 nov. 2023
Thank you Amal for your excellent review. It was great having you visit with us and we hope you can stay with us again soon. Warmest regards and safe travels.The Colonial Hotel Team

10/10 Excelente

Kaila

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Zero complaints about our stay at the Colonial! Our room was large and aesthetically very nice. Large windows, high ceilings… We loved it!
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management el 24 oct. 2023
Wow! Thank you so much for your fantastic review Kaila! We're thrilled to know you had a great time during your stay at our hotel.Our team always strives to provide the best experience possible, and your feedback is incredibly motivating. We can't wait to have you back for another wonderful stay.Warm Regards & Safe Travels, The Colonial Hotel Team

10/10 Excelente

Jaimie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management el 24 oct. 2023
Thank you for the wonderful review Jaimie! We're delighted to see that you enjoyed your stay with us.We look forward to welcoming you back in the future.Warm Regards & Safe Travels, The Colonial Hotel Team

8/10 Bueno

Douglas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay at the property. Great complementary coffee. Perfect location for walking to the beach.
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Management el 23 oct. 2023
Thank you for the kind review Douglas! We're thrilled to hear you had a great experience at our hotel. Your kind words mean the world to us. We can't wait to have the pleasure of hosting you again soon!Warm Regards & Safe Travels, The Colonial Hotel Team

10/10 Excelente

Gary, St. Thomas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in the room with the spa and had a great time. The room was very clean and cozy. Highly recommend
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management el 23 oct. 2023
Thank you for the fantastic review Gary! We're delighted to know you had a great time at our hotel. Your positive feedback brightens our day, and we can't wait to welcome you back for another wonderful stay.Warm Regards & Safe Travels, The Colonial Hotel Team