When we arrived after a long day of skiing the door and walkway leading to the door were buried in snow. We couldn’t get to the door. The other units had been dug out, ours had not. We called vrbo and they said they would contact the property manager to help us. We called multiple times but nobody ever came or called and the issue was never resolved. My husband, son and I used our thankfully gloved hands to dig the snow away from a closet with a shovel in it then spent an hour or so digging out the walkway enough so we could get our luggage and ourselves to the front door. Everything else about this property was wonderful. I’m thankful we were healthy enough to dig our way in. Not sure where we would have gone or what we would have done otherwise. Vrbo and the property manager left us stranded.