Thank you for your review, Alfonzo!

Thank you, Alan, for your review. We are thrilled you loved your suite and our location. Thank you for bringing those issue to our attention. 1) You stayed with us during Presidents week which is the busiest week of our winter season so yes parking gets difficult when Main Street has a lot going on for a few hours that is why our guests usually park their car upon check-in and don't really need it during their stay because everything is within walking distance from The Haus. And as events are over, parking lots are empty by 8-9pm.2) We did not have any complaints about the heaters, we will definitely take a look at it and see if the heater needs to be replaced.3) Unfortunately, noise in the hotels is a common thing, not everyone is considerate of other guests in the house.We hope you will come back to The Haus and consider staying on the top floor in suite 5, 6, 7 or 8 and we promise it is more quiet in those suites.

Thank you for your rating, we really appreciate your feedback!

Thank you, Mark! We are glad The Haus met your expectations, hope to see you back!

Thank you, Michael!

It was our pleasure hosting you, see you next time!

Thank you for your review, Jennifer!

Thank you, Donna, for your review! We appreciate your feedback. I can assure you and you can check it online, the website does not say that every room has a balcony, every suite has a special description and it does state if the room has a balcony or not. As per parking, that is why we have our receptionist walk our guests to their room and show where to park while we are out on the street and we are always available by phone, as you know because I did speak with you on the phone about parking:) We hope to see you back again!

Thank you, Katherine, for your review! We truly appreciate our guests opinion and it is great to hear you enjoyed The Haus! Hope to see you back next season:)

Thank you, William, for your review! We always appreciate our guests feedback, unfortunately, there are codes and regulations we are to follow by law regarding the balcony rails, we are limited by what type of material we can use, width, height etc and the balconies are as shown in the pictures. Yes, we are an old building with no elevator as many of our reviews and the website itself mention. We provide you with 5 different parking options while most hotels on Main Street provide only one and if it is full, you are on your own.

Thank you, Jeremy! We really appreciate your feedback!

Thank you, Janko, for staying with us. It was a pleasure hosting you!

Thank you, Judith, for your rating!

Thank you, Gerald, for staying with us! It was our pleasure to host you and your group.

Thank you Sally for staying with us and your review! It was our pleasure to host you!

Thank you for your review, we always appreciate an honest feedback! Yes, it is true we do not provide coffee and we highlight it on our website and in your confirmation and instruction emails but we have coffee makers and coffee filters in every suite. We are very sorry for misunderstanding and hope to see you back in the future!

Thank you, Maria, for your excellent review! We are happy to meet your expectations and would be even happier to welcome you back!

We are very sorry Hotels.com did not forward parking instructions to you, I talked to you over the phone 3 times and send you a gift and a note right away to avoid any confusion. It is very unfortunate you had to leave a rating like this instead of contacting Hotels.com for clarity.

Thank you, Marc, for your excellent review! We really appreciate it and are extremely happy we met your expectations!

Marlon, thank you for taking the time to leave us a review. We appreciate our guests feedback as it is the best way to learn about our mistakes and get better. Thank you for complimenting our location, it is true that once you park your car you don’t really need it until your checkout day. You are absolutely right, we are not wheel chair accessible and we do not hide it, it is stated on our website, in every email we send out to our guests and is advertised all over the internet. Most of our reviews mention stairs as well. We have tried to figure out a way to install an elevator but our building is 117 years old and multiple architects said it is impossible to fit an elevator in without destroying one of the suites we have. As per parking, there is a drop off zone directly in front of the building and it is available unless another guest is using it to load/unload. Every email we sent you (4 total) mentions stairs, checkin procedure, loading/unloading and parking including the parking permit information.

Thank you Randy and Summer for your review! We are incredibly happy you enjoyed your stay with us so much! We cannot wait to welcome you back at The Haus.

We very much appreciate your review, Mark! Thank you for choosing The Haus!

Thank you John for your review, we really appreciate your feedback! Let me just comment on a few things: 1. Our balconies, the entire back side of the building and railings are brand new, all was redone 2 month ago so there is no way there was any rotten wood there. 2. We have sent you at least 3 emails prior to your arrival with all the details about your stay, things to do in Lake Placid and most importantly about CONSTRUCTION. I am very sorry you did not read any of them. 3. We are a non-smoking property and we are very strict about any kind of smoking so if you let us know about the pot smell, we would have taken care of it immediately. Unfortunately, we cannot fix something we did not know about. Especially when I brought you an extension cord we talked on the phone and in person. 4. As we live in the beautiful Adirondacks reserve, there are a lot of rules about what kind of material we can use being so close to the lake and a rule about how high the railing is supposed to be at the hotel with a balcony so as much as we would like to have a beautiful open balcony view we legally cannot do it. And lastly, as I have spoken to you on the phone multiple times during your stay and you said everything was great, I would have really appreciated if you were honest with me then and I would've done everything in my power to make your stay better. If you are willing to give us another chance, I would be happy to offer you a discount and make sure your next stay is excellent!

Mary, We are happy you loved your stay at The Haus and your suite. We do our best to offer our guests a home away from home and it looks like we succeeded. We will be happy to welcome you back in the future!

As we always try to take into consideration all our reviews and guests feedback - we really appreciate your review. We are sorry we didn't get a 5-star review, we wish we could do better but unfortunately stairs and parking are the things out of our control. The Haus Lake Placid is an eco-chic condo-tel with a unique style. Our building was built in 1903 and while under renovation we took great effort in reusing and re-purposing all materials possible. And we agree that parking could be a hassle but the best thing is that once you are parked after your check-in, you don't need your car until you check out.

Thank you so much for the excellent rating, we are happy you enjoyed your stay!

Thank you so much for your excellent review, we are thrilled that you enjoyed your stay and everything we have to offer!

Thank you so much for your excellent review!

We are so happy to hear you enjoyed convenience of our location and the apartment itself! Should you be in Lake Placid again, we would be happy to host you and your family!

It's fantastic that you enjoyed your stay with us so much and could relax here. Can't wait to have you back!

Thank you so much for your excellent rating, we are happy you enjoyed your time with us!

Thank you so much for your sweet words!

We're disappointed to hear that you weren't thrilled with your stay here. We pride ourselves on our rooms and location - guests have returned time and again solely because of our convenient location. We provided you with 5 different options where to park (all of them within 3-5 min walk from the hotel) and it is very hard to believe that you couldn't find one parking spot. Also I was checking in another room and asked you to only wait for 5 minutes (long enough for me to walk 3 floors up and down). You did not seem to be stressed, disappointed or unhappy with anything, I would have done my best to help you resolve any issues if you only let me know!

Dear Guest, It was a pleasure hosting you. We do hope you will consider us again. Apt #10 is our favorite for friends and relatives as it is the biggest apartment we offer and has such a spacious feel about it. We are very happy you enjoyed your stay with us so much! Most Sincerely, Yuliia Tyshevych, General Manager.

Thank you so much for leaving a review. We're delighted that you enjoyed your stay with us and hope that you can make your way back again soon. Sincerely, The Haus on Mirror Lake

Thank you for your excellent review, it means a lot to us!

We appreciate your review, thank you so much!

Thank you for your review, we appreciate it!

Thank you so much for your kind words, We are thrilled you loved our hotel and can't wait to see you back! Best wishes, Yuliia Tyshevych General Manager.

It's such a compliment to know you were this pleased with your stay! Between the location, service, and room itself, we're thrilled it was just what you had in mind. We'd love to see you back someday for another visit!

It's wonderful feedback like this, that truly makes us appreciate our work, Nathan! Thank you so much for taking a moment to share the details of your experience with us. We loved hosting you and hope you'll visit again soon!

Thank you for taking the time to review us. It is very appreciated. Do come again.

Thank you so much for 5 stars! We appreciate it!

Thank you for your kind words. Your opinion is very important to us. Hope to see you back!

Thank you for the review!