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Opiniones sobre The Inn at Erlowest

3.5 out of 5
The Inn at Erlowest
3178 Lake Shore Drive, Lake George, NY

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 152 de 180 opiniones" "
Evaluación: 8 - Bueno. 19 de 180 opiniones" "
Evaluación: 6 - Aceptable. 4 de 180 opiniones" "
Evaluación: 4 - Mediocre. 3 de 180 opiniones" "
Evaluación: 2 - Terrible. 2 de 180 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

John

Le gustó: Estado de la propiedad e instalaciones
Unique castle hotel with old world charm. Everyone was super friendly and accommodating. They provided 2 small bottles of Prosecco that were iced down and waiting for us free of charge. Great location overlooking Lake George
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

DHARAM, schenectady

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Unique and beautiful property on Lake George. Attentive staff, comfortable rooms and great food.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Rajneekar reddy

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Brent

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lance

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Robin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is so unique, just so special. We LOVED our stay. The rooms have character and history. The patio has a giant fireplace outside and we sat there chatting with other guests enjoying the lake view. Food in the restaurant is excellent. If you can book a room - note they are typically full - it'll be the wonderful experience.
Se hospedó 2 noches en octubre de 2023
Respuesta de Laurie Jones el 9 nov. 2023
We are so pleased you enjoyed your stay and look forward to seeing you again!

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful character
Se hospedó 2 noches en octubre de 2023
Respuesta de Laurie Jones el 9 nov. 2023
Thank you so much for your review. We look forward to seeing you again.

10/10 Excelente

Leonard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel. Great meal. Very nice room but it was next to central ac unit and above a wedding reception so a bit noisy.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Lorne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Laurie Jones el 9 nov. 2023
Thank you for your rating. We look forward to seeing you again.

10/10 Excelente

Pierre

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were warmly welcomed, and check-in was super speedy. This was particularly nice, because of the several hours drive to get here. There was a small baggage cart, readily available for our use. Upon entering our room, it was opulent and spacious with exquisite views. (The Horicon Suite). We had a couple of small issues the first night. Staff had forgotten to turn on the A/C in our room, and it showed 80F on the thermostat., and one of the remote controls for the TV had dead batteries. The latter problem was discovered hours later, and they sent maintenance staff to assist. During their visit, they volunteered to also get us a fan, to better circulate the air in our room, which was still cooling. Those two gentlemen were stellar and definitely deserve to be commended. The rest of our stay was every bit as serene and pleasant as we expected. The facility is charming and beautiful, and the grounds are well manicured and picturesque.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Patrick

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Thank you Erlowest staff.
Erlowest staff is incredible. They make it feel like home. Wild boar slider and coconut shrimp outstanding. Wild boar had excellent authentic and cultural flavor. Breakfast outstanding. Staff did walkthrough with us and helped us with any small request we had. Rooms are spacious and quiet getaway. I would recommend a stay at Erlowest to anyone and everyone.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Yangwen

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I gave one star only because of the view from the hotel. No good experience on other things. 1) parking - the “reserved” parking was always occupied by someone else car. The staff had taken no actions to resolve the issue 2) room has several issues. There was a big kitchen fan right outside the room window. It’s very noisy and smell bad if we turn on the window AC unit. 3) the shower was terrible. The water temperature is not consistent. It goes from very hot to very cold in a sudden. 4) the room was too bright in the morning. The room has windows facing east. The blinds do not block any sunlight after sunrise. It doesn’t not worth the $550 per night we spent at all. Very disappointed.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Alicja

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hidden gem. Beautiful property and grounds. Great location with breath taking views. Rooms very clean and nicely decorated. Beds super comfortable. Service top notch. The restaurant is probably the best in Lake George area. Delicious food and attentive service. I’ll definitely be back.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

MICHELLE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everyone was pleasant and helpful. A wonderful place to stay. Highly recommend.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Dzintra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hidden gem on Lake George.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful getaway resort for 2!!
Our stay at the Inn at Erlowest was absolutely wonderful!! Amazing accomodations and food and the place is immaculate!! We would love to stay there again!!
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Lisa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very elegant and exquisite including the rooms and. And the interior. The lake view was spectacular and the is unsquare clean a need. We will definitely return to this property
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Carrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect romantic setting
Wonderful romantic setting. Perfect room for watching the sunrise over the mountains. The room is quaint but perfect for a couple with the 2 person Jacuzzi and gas fired fireplace steps from the king size bed.
Se hospedó 1 noche en marzo de 2023
Respuesta de Laurie Jones el 1 may. 2023
Thank you so much for your review. The Inn at Erlowest with views of beautiful Lake George and the Adirondack Mountains never dissapoint. We are so pleased you had a peaceful stay with us and we look forward to your return.

8/10 Bueno

Nuno

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Laurie Jones el 10 mar. 2023
Thank you for your visit. We look forward to seeing you again soon.

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2023
Respuesta de Laurie Jones el 10 mar. 2023
Thank you for your visit. we look forward to seeing you again soon.

10/10 Excelente

KRISTINE

Se hospedó 1 noche en febrero de 2023
Respuesta de Laurie Jones el 19 mar. 2023
Thank you so much for your review. We look forward to seeing you again soon !

10/10 Excelente

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I love this place for celebrating special occasions since it is so unique to stay at this beautiful castle, the people are so welcoming and the food is excellent. This was our 3rd stay but I have to say the room we stayed in really needed some work. The shower handle fell off in our hands, one of the lovely pictures on the wall had no glass to protect it like it had broken from a fall and not replaced and the free soaps/shampoos/makeup remover cloths are much smaller and the options reduced. For the cost which we dont mind paying we would expect not motel quality.
Se hospedó 1 noche en febrero de 2023
Respuesta de Laurie Jones el 10 mar. 2023
Thank you for your review. We appreciate all of the feedback we get especially in the slower months. This gives our teams time to fix the little details that truly make us a first-class Inn. We look forward to your return visit.

10/10 Excelente

mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We can’t say enough about our stay here. The Castle was beautiful! Attention to details by the staff. All going above and beyond to make your experience the best. Intimate locations with throughout the facilities. The fine dinning in an igloo was the best. Hats off to you he chef. If your looking for a romantic weekend away this is your place. We will be back.
Se hospedó 1 noche en enero de 2023
Respuesta de Laurie Jones el 10 mar. 2023
Thank you so much for your review. We are so pleased you enjoyed your stay and look forward to seeing you again soon !

10/10 Excelente

doreen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is gorgeous! Each room is different. Its very romantic and quiet, and the hosts go out of their way to accommodate you. I love that they include breakfast and you get choices. They also serve dinner toom They give you complimentary champagne in your room the first night. The grounds are gorgeous. They have a bar with a fireplace that you can sit and relax after a day out. I would highly recommend coming here if youre looking for a relaxing weekend away!
Respuesta de Laurie Jones el 10 mar. 2023
Thank you so much for your review. The Fall and Winter months are so very special here with the beautiful views and peaceful mountains. We look forward to your return

10/10 Excelente

Nicole

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The most amazing place to stay. First time eating dinner there and in an igloo made it even better!!
Respuesta de Laurie Jones el 10 mar. 2023
Thank you for your review. Dinner in an igloo is a wonderful experience, and we are so pleased you were able to join us. We look forward to your return stay!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Roberta

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Leaky Cauldron
The Inn shows its age and up keep status. Wall paper is coming up in many common rooms. Some rugs are some what threadbare especially on the stairs. Room handles do not close and doors must be locked at all times to ensure the door remains closed. Our room, the Howe suite had an infestation of ladybugs when we arrived and grew in volume by the next day. The ceiling in our room got a leak. Plaster/dry wall began to fall to the floor and on my luggage. The leak dripped all nite. The staff put towels on the floor to stop the water from going all over the room. By morning the drywall tape was hanging from the ceiling and the ceiling leak grew to about a 2' area. No one at the inn offered to move us or compensate use for the condition of the room.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Laurie Jones el 7 dic. 2022
Good Morning Ms. Butler. I wanted to address the review of your stay. As we discussed on the phone on Sunday I will be talking to our owners about compensation. You mentioned that it was not offered. At the time of your stay we did not have another room to move you to. The Inn at Erlowest has 10 suites and we were sold out. Thank you for brining to my attention the ladybugs we have taken care of this issue with our maintenance team. The other items you mentioned are upkeep items that are worked on throughout the year. These items plus others are worked on constantly. As I mentioned on the phone I will be back in touch with you in the next few days. Please feel free to call me if you would like to discuss further.

10/10 Excelente

Bryan

It was great!! Had a great time to relax and enjoy the view
Se hospedó 2 noches en noviembre de 2022
Respuesta de Laurie Jones el 7 dic. 2022
Thank you so much for your review. We are so pleased you were able to relax and enjoy all that The Inn at Erlowest has to offer. We look forward to your return stay !

10/10 Excelente

KIMBERLEY, Roseville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was so beautiful. Loved our room. Front desk and waitress were excellent. Only thing I didn't like was the maid service. Didn't wipe down faucet in bathroom, replace the used face wipes and the bag for the wastebasket was placed on top of it. I had to put it on the wastebasket myself. But we will definitely be coming back.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Laurie Jones el 7 dic. 2022
Thank you for your review. I apologize our stay over service was not up to par. Conversations and changes have been made. I appreciate you brining this to my attention. We look forward to your return stay.

10/10 Excelente

Julia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect stay for our 25th Anniversary getaway. Beautiful and peaceful.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Laurie Jones el 20 nov. 2022
Thank you so much for your review. We are so honored that you chose to spend your anniversary with us. We look forward to celebrating many more with you !

10/10 Excelente

donna dongryung

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Mike

Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Edward

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Inn was charming and the staff helpful. Only adverse outcome was the Inn’s dining was closed Tuesday and Wednesday evening.
Se hospedó 3 noches en septiembre de 2022
Respuesta de Frank Dittrich el 1 oct. 2022
We are sorry that we are not currently able to offer dining 7-days a week. Staffing challenges have caused us to reduce our days of service to allow our kitchen staff to enjoy time off. We hope that we will return to 7-days a week in 2023!

8/10 Bueno

thomas, Loudonville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Julia

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Overall beautiful place to relax at. Wished the breakfast (service) would have been consistently good. Out of all the days to fail us it had to be my birthday.
Se hospedó 4 noches en septiembre de 2022
Respuesta de Frank Dittrich, GM el 28 sept. 2022
We are very sorry that our breakfast service was not consistent for you! We will go back to review where our consistency was lacking!

10/10 Excelente

Douglas

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, great place!
Se hospedó 2 noches en septiembre de 2022
Respuesta de Frank Dittrich, GM el 28 sept. 2022
We are very happy that you enjoyed The Inn at Erlowest! Thank you for leaving a review and we hope you will be able to visit again!

4/10 Mediocre

LINDA, BRONX

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Enjoyed exterior of the erlowest beautiful. The first day fireplace n jacuzzi did not work. The stopper broken n jets did not work. The Manager did address and explained fireplace is on just seasonally but that they would turn on for our stay. Fireplace only worked for one hour the second day. Second day of stay housekeeping below par. Ice bucket left filled with old water. The housekeeper did not refresh shower. An empty soap box was found etc. I did not realize I would be charged an extra 20.00 for additional order of pancakes and only was allowed to select one item from menu. I had to ASK for the breakfast menu for our second day of stay. Toiletries left for just one person literally just one tiny bottle of shampoo, conditioner, lotion first day only. No form of service recovery offered for inconveniences. Recommend guests are alerted: 1. Fireplace only on in winter 2. You have to ask for extra toiletries n breakfast menu on additional stays. 3. Manager offer some other form of service recovery for problems with room not just offer a downgraded room. 4. Manager check rooms to ensure quality housekeeping service. 5. Upon check out take time to speak to guest who had difficulties with stay Thank you .
Se hospedó 2 noches en septiembre de 2022
Respuesta de Laurie el 16 sept. 2022
Thank you for your review. I did speak to our Maintenance Manager who was in your room with me when we turned the fireplace on and we were not aware it stopped working for you. As we showed you it is based on the temperature of the room. He also was concerned once he put the new stopper in the jacuzzi that it was not working either. The Inn's front desk is staffed 24 hours for whatever extra items our guests require. The other room we offered when we spent some time together on the patio is identical to the room you were in with the exception of the fireplace. I apologize I was not at the front desk when you checked out I would have loved to have spent some more time talking with you. It was a pleasure to meet you both.

10/10 Excelente

Arnold

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

aline

Se hospedó 1 noche en septiembre de 2022
Respuesta de Frank Dittrich, GM el 28 sept. 2022
Thank you for choosing The Inn at Erlowest.

10/10 Excelente

Anja

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One of the most beautiful hotels we have ever stayed in! Gorgeous setting, lovely interior, wonderful breakfast. Would recommend this property to anybody who needs a peaceful, elegant get-away.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Laurie el 16 sept. 2022
Thank you so much for your review. We are so pleased you enjoyed your stay and look forward to a return visit. Fall and Winter are beautiful times to enjoy the scenery !

10/10 Excelente

THOMAS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2022
Respuesta de Frank Dittrich, General Manager el 4 sept. 2022
Thank you for sharing your review. We appreciate you taking the time and look forward to seeing you again in the future!

10/10 Excelente

Sara

Se hospedó 1 noche en septiembre de 2022
Respuesta de Frank Dittrich, GM The Inn at Erlowest el 5 sept. 2022
Thank you for providing a review. We are happy that you enjoyed your stay and hope that you will be back!

8/10 Bueno

Mary Ann

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Illya

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such a beautiful Inn. Felt like being a guest in an old castle. Great staff and nice rooms/grounds. Definitely worth the extra money to not stay in a Lake George “motel”.
Se hospedó 2 noches en julio de 2022
Respuesta de Frank Dittrich, GM el 27 jul. 2022
Thank you for chjoosing The Inn at Erlowest. We are very happy that you enjoyed your stay. We hope that you will be able to visit with us again. The seasonal changes in Lake George are outstanding with fall foliage followed by the quiet of a frozen lake and snow on the mountains!

10/10 Excelente

Caroline

Le gustó: Personal y atención
A .
Se hospedó 3 noches en julio de 2022
Respuesta de Frank Dittrich, GM el 15 jul. 2022
Thank you for providing your review! We appreciate it!

4/10 Mediocre

Robert

Viajó con su pareja
No le gustó: Limpieza, servicios
Building and grounds were beautiful, but the hotel staff and amenities were disappointing. The restaurant/food service team was exemplary and redeemed the stay for us.
Se hospedó 2 noches en julio de 2022
Respuesta de Frank Dittrich, GM el 20 jul. 2022
We are sorry that our staff and amenities disappointed you. Typically our most positive reviews are with regard to our staff. I would like to discuss to better understand where we failed in this regard. Please call and ask for the General Manager.

10/10 Excelente

LINDA, BRONX

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved everything gorgeous, classy. Double shower N jacuzzi in Bathroom awesome. Love the touch of welcome in room bottled water n wine for two. Felt like I was back in time to 18th century luxury. Recommend a vanity lighted mirror in bathroom. Prefer view television closer to bed. Customer service outstanding five star all the way. Thank you !
Se hospedó 1 noche en junio de 2022
Respuesta de Frank Dittrich, GM el 27 jun. 2022
Thank you for staying with us! We are very happy that you enjoyed your stay and hope that you will visit again soon! (Fall foliage is amazing!!!)

10/10 Excelente

Maryann

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en junio de 2022