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Opiniones sobre Holiday Inn Hotel & Suites Lake Charles South, an IHG Hotel

3 out of 5

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 475 de 993 opiniones" "
Evaluación: 8 - Bueno. 290 de 993 opiniones" "
Evaluación: 6 - Aceptable. 116 de 993 opiniones" "
Evaluación: 4 - Mediocre. 59 de 993 opiniones" "
Evaluación: 2 - Terrible. 53 de 993 opiniones" "

8,4/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Irma

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Manager el 30 oct. 2023
Hello Irma,Thank you for your positive review! We're thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and amenities to all our guests. If you have any future questions or need further assistance, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Ryan B. el 12 dic. 2019
Thank you for your wonderful review. We're glad to see you enjoyed your stay at the Holiday Inn!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2018
Respuesta de Ryan B. el 25 sept. 2018
Thank you for staying with us! We are glad you had a comfortable stay with us.

10/10 Excelente

Marria, Iowa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable. Shower/tub had mold under the sealant. Burr other than that it was clean. Bed and pillows was comfortable. Extremely good for the price.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager el 14 may. 2024
Hello Marria, Thank you for sharing your feedback with us. We are glad to hear that you found our hotel comfortable and the bed/pillows to your liking. Your comments regarding the shower/tub have been noted and will be shared with our team for review. We appreciate your insight and hope to welcome you back in the future.

8/10 Bueno

Francois

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great personnel
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 7 may. 2024
Hello Francois,We are delighted to hear that you had a positive experience with our staff during your recent stay. Our team takes pride in providing exceptional service to all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excelente

Marria, Iowa

Staff was extremely friendly and helpful. They allowed us to check in early. Room was spacious and comfortable. Will definitely stay again when in town.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 4 may. 2024
Hello Marria,We are delighted to hear that you had a positive experience with our friendly and accommodating staff. It's great to know you enjoyed your spacious and comfortable room. We look forward to welcoming you back next time you are in town.

10/10 Excelente

Elaine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 26 abr. 2024
Hello Elaine,Thank you for sharing your feedback with us. We appreciate your kind words and are delighted to hear that you had a great experience at our hotel. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

Tina

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Tina,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.

10/10 Excelente

ROGELIO

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 20 mar. 2024
Hello ROGELIO,We're thrilled you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience at our hotel!

10/10 Excelente

Mario

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room price was very reasonable based on the overall condition of the hotel and also on the distance from the destination.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello Mario,We're glad to hear you found the price of the room to be reasonable and appreciated the hotel's convenient location. Your feedback is valuable to us in maintaining our standards.

10/10 Excelente

Diana

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello Diana,We're delighted to hear that you had a wonderful experience during your stay with us! If there is anything else we can assist you with, please don't hesitate to get in touch. We hope to welcome you back soon for another fantastic stay!

10/10 Excelente

Jasmine

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 22 mar. 2024
Hello Jasmine,Thanks for making time to rate us. Your five-star rating is greatly appreciated. We are stoked to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bueno

Frances

Le gustó: Limpieza, personal y atención
Nice and accommodating staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 28 feb. 2024
Hello Frances,We appreciate your kind words about our staff. Your satisfaction is our top priority and we're thrilled to hear about your positive experience. Thank you for choosing to stay with us.

6/10 Aceptable

Danielle

Viajó con su familia
The checkin process took a while. There was only one person handling the front desk. At one point, someone else came to the front, saw the line and continued to do paperwork. Time could have been better spent assisting the guests that were lined up past the staircase.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 21 feb. 2024
Hello Danielle, We apologize for the inconvenience you experienced during check-in. We understand the importance of efficiency and will take your feedback into consideration for improving our guest services in the future. Thank you for bringing this to our attention.

8/10 Bueno

Randolph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A good overnight stay, friendly service. I didn't care for lack of eating options in the area in the morning.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 20 feb. 2024
Hello Randolph,We are pleased to hear you enjoyed your stay and our friendly service. We apologize for any inconvenience regarding dining options in the area. Your feedback is appreciated as it helps us improve our guest experience. Thank you for choosing to stay with us.

2/10 Terrible

Diredre

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 21 feb. 2024
Hello Diredre, We are sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any concerns.

10/10 Excelente

Dameian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would definitely like to revisit this property.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 16 feb. 2024
Hello Dameian,We're thrilled to hear that you're considering returning to our property! We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If you have any specific requests or preferences for your next visit, please don't hesitate to reach out to our team directly.

8/10 Bueno

Dusty

Le gustó: Limpieza, personal y atención, servicios
Other than the sink being halfway stopped up.. it was good
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 15 feb. 2024
Hello Dusty, Thank you for your feedback! We appreciate you highlighting the positive aspects of your stay. We will ensure that our maintenance team is aware of the issue with the sink. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Ann

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Convenient
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 3 feb. 2024
Hello Ann,Thank you for choosing to stay at our hotel. We are pleased to hear that our location was convenient for you. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excelente

Maria

Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 22 mar. 2024
Hello Maria,We are glad to hear that you had an excellent experience during your stay with us! Should you have any more feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Bueno

Omar

Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 9 feb. 2024
Hello Omar,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Jackie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 17 ene. 2024
Hello Jackie,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We appreciate your kind words and hope to welcome you back in the future.

8/10 Bueno

David

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 10 ene. 2024
Hello David,We're thrilled to hear that you had a positive experience during your stay at our hotel. We greatly appreciate your feedback and are glad that we were able to meet your expectations. Should you have any additional comments or suggestions, we encourage you to reach out to us directly so that we may continue to improve our services. We look forward to welcoming you back in the future.

6/10 Aceptable

Jenny

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel was ok. The staff was super friendly. The bathroom was definitely not very clean. The cleaning people seem to do the minimum. Our shower had built tartar, some animals inside and it was clogged. And another thing, you can hear everything outside the door. It's close to the casinos, it's the only good thing. We just stayed 1 night.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 8 ene. 2024
Hello Jenny, Thank you for your feedback on your recent stay with us. We're pleased to hear that you found our staff to be friendly. However, we apologize for any inconvenience caused by the cleanliness of your bathroom and the noise disturbance. We appreciate your comments and will share them with our housekeeping and maintenance teams for improvement. We're glad you enjoyed the proximity to the casinos. We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excelente

Carl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were on 4th floor and the only thing keeping numerous street lights out was sheers. You could not close curtains due to the way they were made. Didn’t sleep well at all.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 8 ene. 2024
Hello Carl,Thank you for sharing your experience with us. We genuinely apologize for any inconvenience caused by the street lights filtering through the sheers. We understand that a good night's sleep is crucial, and we always strive to provide a comfortable ambiance for our guests. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excelente

kenny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Hello kenny,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable stays for our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello Dennis,Thank you for choosing our hotel for your stay. We are thrilled to see that you had a wonderful experience with us. We strive to provide exceptional service and we are delighted that we met your expectations. Please don't hesitate to reach out to us if there is anything else we can assist you with.

6/10 Aceptable

couillon

Respuesta de Manager el 8 feb. 2024
Hello couillon, We appreciate you choosing our hotel for your stay. If there is anything specific we can do to improve your experience, we encourage you to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Bueno

bryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was clean.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello bryan,Thank you for acknowledging our commitment to cleanliness. We strive to provide a comfortable and hygienic environment for all our guests.

10/10 Excelente

Marcelene

Viajó con su familia
Le gustó: Personal y atención, servicios
Sorta out of the way
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello Marcelene,We apologize if our location did not meet your expectations. We understand that different guests have different preferences when it comes to proximity. We appreciate your feedback and hope you still had a pleasant stay with us. If there's anything else we can assist you with, please feel free to reach out to us.

10/10 Excelente

Efren

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, and very nice staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello Efren,Thank you for your kind words about our hotel's cleanliness and friendly staff. We strive to provide exceptional service to all our guests. We hope to welcome you back in the near future for another great stay at our hotel.

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff were very friendly and helpful. I had made a mistake on my reservation and needed to add an extra night which was handled quickly and efficiently. Also there was a new girl training at desk and I liked the way they assisted her in my reservation, they were both friendly and we enjoyed our stay there. Would highly recommend your hotel to others.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello David,We are delighted to hear that you had a positive experience with our front desk staff. Our team is committed to providing exceptional service and ensuring that all guest needs are met efficiently. It's fantastic to know that our staff was friendly and helpful during your reservation process, and we appreciate your recommendation. We hope to welcome you back to our hotel soon for another enjoyable stay.

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 19 nov. 2023
Hello Angela,Thank you for taking the time to share your positive experience with us! We appreciate your kind words and it's great to hear that you had a wonderful stay at our hotel. We strive to provide excellent service and create memorable experiences for our guests. We hope to have the opportunity to welcome you back again in the future.

6/10 Aceptable

Juan

Viajó con su pareja
Le gustó: Personal y atención
Staff was nice, room had old outdated carpet and furniture, TV in living area didn’t work
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 18 nov. 2023
Hello Juan,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We apologize for any inconvenience caused by the outdated carpet and furniture in your room, as well as the issue with the TV in the living area. We value your input and will take your comments into consideration for future improvements.

8/10 Bueno

KieAngela

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 15 nov. 2023
Hello KieAngela,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Bueno

Donna

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 11 nov. 2023
Hello Donna,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is important to us, and we will use your comments to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

8/10 Bueno

Akaterine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 2 nov. 2023
Hello Akaterine,Thank you for sharing the wonderful rating about your experience here with us. We are happy to know your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excelente

Laura

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 18 nov. 2023
Hello Laura,Thank you for rating our hotel with a perfect score! We are delighted to hear that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please feel free to contact our management team who would be happy to assist you. We hope to welcome you back in the future for another impeccable stay.

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Probably the nicest Holiday Inn I’ve ever stayed in. The room was spacious and the service was quick and professional. Very organized. Very clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 25 oct. 2023
Hello Sarah,Thank you for your kind words! We take pride in providing spacious and clean accommodations along with efficient and professional service. We appreciate your feedback and even making us the nicest Holiday Inn you have stayed in. We hope to welcome you back soon!

8/10 Bueno

Robert, Gulf Shores

Viajó con su familia
Nice place
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 17 oct. 2023
Hi Robert,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excelente

Jerene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay!!
The check in lady was very nice and helpful. The room was very nice as well. There seemed to be some kind of fragrance coming into the room that really affected my husband and I sinuses, it smelled good but very strong. I would definitely stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 14 oct. 2023
Hi Jerene,Thank you for being a guest with us and for taking the time to share your review and stoked to know that you appreciate our fast check in process. Apologies though that your husband had sinus issues, we will advise housekeeping to check on that smell. We hope to earn your business again when you return to the area.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
Road Trip, in transit 1 night stay
Choice hotel for quiet location. The lobby and entrance clean and welcoming. All of the staff were friendly and helpful. But bathroom in need of serious update in room 403, tub had been painted, mildew around caulking areas, fixtures dull water spotted. House keeping missed an dirty washcloth hanging on shower curtain bar. 2 toilet paper holders but you need very long arms just to reach one closest to toilet. Also the footstool with chair has stains all over it, needs58 be cleaned.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 14 oct. 2023
Hello Guest ,We strive to give you a great experience and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

8/10 Bueno

John

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 5 oct. 2023
Hello John,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Teresa, Humble

Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
The property needs to updated, such as the hallway carpet needs to be replaced or at least shampooed. The hotel rooms could use a fresh coat of paint.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 4 oct. 2023
Hi Teresa,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Terrible

Jacob

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There was a black mold infestation in the bathroom and inside cabinetry. If we hadn't gotten to our room so late in the night, we would have changed hotels. The room smelled extremely musky and it was a very unpleasant experience. The staff did not seem concerned about the issue.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 28 sept. 2023
Hello Jacob ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Royce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Short staff.
Room was not ready upon arrival. We did arrive half hour after start of check in. Room not ready for another 30 minutes. Hotel bar not open on weekends. We were told they do not have anyone to run the bar.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 28 sept. 2023
Hello Royce ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Bueno

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like how it was close to where we needed to go. Great area
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 23 sept. 2023
Hello Ashley,Thank you for being a valued guest and for providing us the feedback regarding our area. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Aceptable

Kevin Sean

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
my second time staying here. While the staff is fantastic…the property is in great place…. my room 227 was nasty. The bathroom shower had mold all over and soap scum all over walls and fauct. It time for a deep cleaning.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 21 sept. 2023
Hello Kevin Sean ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excelente

Kevin Sean

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 23 sept. 2023
Hello Kevin Sean,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 Mediocre

Cindy

Viajó con su familia
No le gustó: Limpieza, servicios
Mold in bathroom shower, loud fan in bathroom. Mildew smell
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 19 sept. 2023
Hello Cindy ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.