Cleanliness: The grounds are nicely kept. The unit needs a deep clean: some areas around the bedroom windows and around the bathroom caulking are moldy; the base of the lanai railing is grimy. The unit could use some repainting or touchups; I photographed multiple scratches when I was allowed into the apartment. (I am happy to attach them on request; they are time and date stamped).
Check in: After a smooth flight and uneventful auto rental, it was, in sharp contrast, miserable. As requested, we had sent My Perfect Stays our flight info/expected arrival. We were exhausted from traveling and inquired politely whether the room might be ready early; we have had good luck with this multiple times from other booking agencies. One of the front desk clerks was ice cold and barked at us “You can’t check in till 4” and looked like she wanted to spit in our faces. However, she did call to see if it was done. The other clerk was very sweet and polite and allowed us to store our luggage in a holding room. We checked in periodically, with the front desk clerks and the My Perfect Stays phone number, always politely. Finally, at 4:10, the front desk had still not gotten word that the room was ready, but they gave us the keys.
Accuracy of Online Listing. It’s a comfortable one bedroom unit. The kitchen is mostly nicely supplied. However, your online response that no unusual noise was expected during our stay (I would have cancelled if I had known what would happen) was completely inaccurate. I can send you a screen shot of the inquiry if you wish.
Communication with Property Manager: This appears to be the crux of the problem. There are 4 entities involved: the Outrigger, My Perfect Stays, the condo owner, and the homeowner association. During our stay, the E building had solar panels installed onto the roof. This is not the kind of thing that happens only last minute because of some emergency. For 3 days our unit was unusable during daylight hours because of all the hammering and stomping and debris falling from our ceiling. Additionally, someone decided to start cutting down some of the palm trees on the property, so even when outside there was the constant whining of the chainsaws.
Location and Neighborhood: It’s nice to have 3 restaurants within walking distance. The beach is quite eroded/slanted now, and while we were there the waves were fairly strong, so the bay is not quite as tame as appears in photos.