We arrived on 8/6. Everything was as described. The instructions were to check-in at office for parking sticker, etc. Office staff could not find my reservation, said “Oh, you’re in a private rental” Gave parking sticker, said “For anything else call the private off site manager” Had trouble opening door with keypad. Called offsite service, only available for emergencies at night, no answer. Again office staff intervened. On 8/8, Lahaina, a 5 minute drive away, burned to the ground and we had no power for the remainder of visit—no AC, no lights, food in fridge rotted, car alarms went off all night, no cell phones. The inside stairs have a high last step, two of us stumbled in the dark. Very hot, heat sick. Airport closed, roads above and below closed. No way to find out what was happening, get food, contact family. No way to reach private management, won’t return calls now. Thankfully management from non-private side stepped in to help us. Locals came by to make sure island visitors were okay, brought us whatever news there was, food, comfort. They did all this while suffering unimaginable loss, uncertainty, worry of their own. I will never forget and am doing everything I can to support Maui in this terrible time. Clearly, this is not the owner/management’s fault, but they could not deliver what I had payed for. They have not returned phone or email requests to discuss a partial refund. Any money I get back I will contribute to relief efforts. VRBO complaint in progress