4/10 Mediocre
kimberlee B.
27 oct. 2025
No le gustó: Limpieza
First let me start by saying we have stayed at the Maui Eldorado several times, never with Maui Westside and have always loved this property. It’s close to the beach, has great pools, friendly staff, a private beach cabana stocked with chairs and towels. Upon arriving we were able to get into the unit a little early which was super convenient and we appreciated after a long travel day. The layout was Perfect for what we were needing (4 adults and a 3 year old).Now the bad….the floors were filthy. We didn’t wear shoes in the unit and my son’s feet were black within minutes of being in the unit, the bathroom had used razors upon arrival and one day our AC went out. While they were quick to respond we didn’t have Ac for 24 hours and it was uncomfortable. Also BEWARE the bathroom floors are slippery. There are NO bath mats! My 3 year old slipped out and hit a tile ledge requiring a 911 call, ER visit and a few staples to the back of the head. This is a huge liability and very dangerous! This situation could’ve been a lot worse! (See photos)When I reached out about these concerns, all I got was a “sorry”. We felt some form of compensation should’ve been offered besides a discount for future stays which we had already received in our email. There are SO many other properties at Maui Eldorado and we’ve already booked our next stay. But will never stay with this company again! Overall stay at Maui Eldorado as the property itself is great! But steer clear of Maui Westside Property
kimberlee B.
Se hospedó 7 noches en octubre de 2025