8/10 Bueno
Marcia K.
28 abr. 2022
Le gustó: Limpieza
Excellent except checkin and...
We arrived on a Saturday evening and there was a very LONG, slow moving line to checkin. Two people were available to check new arrivals in but one of them "helped" one couple for over an hour thus delaying everyone. People were very upset and there were even two men yelling at each other. This is not what we expected from a Westin Resort and was a very poor way to begin our stay there. We had young children in our group that needed to get to bed and food that needed to be refrigerated. Our units 3229 & 3227 were ready and all we needed was a keycard. Maybe an Express line would be helpful and having a manager deal with difficult situations. Or many other hotels and resorts have online checkin available. Why doesn't this Westin? Our rooms were clean and we loved the balcony of 3229. I also thought a Westin could include more than one or two dishwasher packets and laundry detergent. Very cheap of them. The grounds were beautiful and adults directing activities for children were excellent.
Marcia K.
Se hospedó 7 noches en abril de 2022