I booked this unit for my family (ages from 3-73) who included my wife, daughter, her parents, and mine. We've been to Maui before and have stayed in Wailea but wanted to try a different part of the island. We found this unit and loved the pictures, location, and booked it. Unfortunately, this is where the excitement ended. The arrival process is chaotic and unacceptable for a luxury property. There was no one there to greet guests, check them in, or show them any pertinent information. This is not the norm at actual luxury properties (IE any of them in Wailea). Upon entering the unit it was obvious this unit was not as advertised. The place is in a beautiful location but is VERY worn and dated. It was also inexcusably dirty and clearly had not been cleaned properly.The carpets in the unit have literal worn/dirty tread marks from where everyone clearly walks. It's beyond a matter of deep cleaning. They need replaced along with the furniture that has stains and has been clearly used too long.To give a brief summary of the issues; blood was found on one of the bed linens, fecal matter was found on one of the toilets, the floors were dirty in every room (living spaces included), dirty towel left on the floor, there were ants present, the AC didn't work, and the screen door to the lanai wouldn't move. For the money this is ridiculous and I cannot recommend staying at this property. You can't just claim to be luxury, you have to actually provide it.
