Jardín

Opiniones sobre Laguna Hills Lodge

2.5 out of 5
Laguna Hills Lodge
23932 Paseo De Valencia, Laguna Hills, CA

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 1014 de 1683 opiniones" "
Evaluación: 8 - Bueno. 468 de 1683 opiniones" "
Evaluación: 6 - Aceptable. 129 de 1683 opiniones" "
Evaluación: 4 - Mediocre. 39 de 1683 opiniones" "
Evaluación: 2 - Terrible. 33 de 1683 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

8,6/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

VANESSA ROSALINDA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Está muy limpio y seguro, hay muchas cosas accesibles a pie (tiendas, restaurantes, cafés). Los trabajadores son muy amables y resuelven nuestras solicitudes de la mejor manera. Está en una zona muy segura, no cobran extra por el estacionamiento. Seguro regreso.
Se hospedó 4 noches en marzo de 2024
Respuesta de Laguna el 9 abr. 2024
Hello We are truly grateful for your positive review! Your comments on the cleanliness, safety, accessible amenities, and the friendliness of our staff bring a smile to our faces. Your feedback is invaluable to us. If you have more to share or need any assistance, please don't hesitate to reach out. _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
All good, comfortable , good service
Se hospedó 9 noches en diciembre de 2023
Respuesta de bill el 9 ene. 2024
Good Afternoon: Thanks so much for taking the time to post a review score of 10 out of 10.

10/10 Excelente

Margarita

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en octubre de 2023
Respuesta de bill el 29 oct. 2023
Hello Margarita: Thanks so much for your review score of 5 out of 5. We look forward to seeing you again soon _.

10/10 Excelente

Francisco

Viajó con su familia
Le gustó: Limpieza, personal y atención
Las instalaciones y amabilidad del personal
Se hospedó 1 noche en marzo de 2023
Respuesta de Bill el 24 mar. 2023
Good Morning Francisco: Thank you for your positive feedback on our "facilities and friendliness of the staff". BTW, "friendly staff" is the #2 compliment the Lodge has received in over 6,400 guest reviews, "clean" is #1. We look forward to seeing you again soon Francisco _. Safe travels.

10/10 Excelente

Jose yonis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar se los recomiendo
Se hospedó 1 noche en enero de 2023
Respuesta de Bill el 8 ene. 2023
Happy New Year Jose: Thanks so much for your recommendation, and for your review score of 5 out of 5 _.

10/10 Excelente

Gilberto

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Aunque llegamos de noche y solo dormimos unas cuantas horas, me di cuenta de buenos detalles dentro de la propiedad y la limpieza de la habitación. Todo bien
Respuesta de Bill el 29 dic. 2022
Happy New Year Gilberto: Thank you for your feedback "...cleanliness of the room. Everything's fine." Safe travels in the new year.

10/10 Excelente

Roberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel
De Maravilla, fuimos en viaje vacacional y el hotel nos quedaba de paso en nuestro itinerario, pudimos dormir cómodamente, la habitación estuvo excelente, limpia, los empleados amables y el desayuno continental aunque muy básico fue suficiente.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Bill el 14 dic. 2022
Merry Christmas Roberto: Thanks so much for your review and feedback "...we were able to sleep comfortable, the room was excellent, clean, the employees were friendly....". BTW, "clean" is the #1 compliment we have received in over 5,000 online guest reviews. Enjoy the holiday Roberto, please come back soon.

4/10 Mediocre

Sandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Aún no me devuelven mi deposito a la cuenta, llame pero no me pueden atender por que no hablan español.
Se hospedó 5 noches en diciembre de 2022
Respuesta de Bill el 11 dic. 2022
Hello Sandra: Your security deposit is automatically returned at check-out. There may be a short delay depending on your bank, some small banks take a little longer to process the release. Half of our staff speaks Spanish so just ask for any one of our Spanish speaking officers. Thank you for staying with us.

2/10 Terrible

José Juan

Se hospedó 1 noche en septiembre de 2022
Respuesta de Bill el 12 sept. 2022
Good Morning Juan: Please let us know what you were concerned about? We watch guest reviews carefully. For readers of this review, we want you to know that the Lodge has an average score of 4.2 out of 5.0 in over 6,000 online guest reviews. When there is a problem we want to know about it and fix it.

10/10 Excelente

Jose

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena ubicación, súper limpio y bonito. Y muy buen precio
Se hospedó 1 noche en septiembre de 2022
Respuesta de Bill el 11 sept. 2022
Hello Jose: Thank you for your feedback "Good location, super clean....good price." BTW, "clean" is the #1 compliment we have received in over 6,000 online guest reviews _. We look forward to seeing you again soon Jose, safe travels.

10/10 Excelente

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención
El servicio es excelente
Se hospedó 3 noches en junio de 2022
Respuesta de Bill el 7 jul. 2022
Happy 4th of July Sandra: Thanks so much for your review and comment "the service is excellent". As a family owned business we thank you for your business! Please come back soon ^_^, safe travels this summer.

10/10 Excelente

Gladys

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very clean
Se hospedó 2 noches en junio de 2022
Respuesta de Bill el 24 jun. 2022
Hello Gladys: Thank you for your feedback "The room was very clean". BTW, "clean" is the #1 compliment we receive in online guest reviews ^_^. We look forward to seeing you again soon. Safe travels.

10/10 Excelente

Nadia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Bill el 28 may. 2022
Happy Memorial Day Weekend Nadia: Thanks so much for your review score of 10 out of 10. Please come back soon ^_^.

10/10 Excelente

Victoria, Calexico

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really nice, beautiful gardens🌷
Se hospedó 1 noche en febrero de 2022
Respuesta de Bill el 2 mar. 2022
Hi Victoria: Thanks so much for staying with us and thank you for your feedback "Really nice, beautiful gardens". We look forward to your next visit ^_^.

10/10 Excelente

M. Tarcicio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Totalmente recomendado.
Por segunda vez nos hospedamos en este lugar, las personas de recepción siempre muy amables, la habitación limpia y amplia, el acceso es fácil, el desayuno delicioso, cumple con su objetivo, las de nueva cuenta nos han dado un excelente servicio y planeamos regresar cada vez que sea posible, gracias a todos por sus atenciones.
Se hospedó 3 noches en enero de 2022
Respuesta de Bill el 28 ene. 2022
Thanks so much for your review and feedback "...the room is clean and spacious....breakfast is delicious....excellent service...". Thank you for your repeat business and for your recommendation ^_^.

6/10 Aceptable

Javier Alejandro

Viajó con su familia
No le gustó: Limpieza
Mala experiencia
La habitación estaba sucia, hasta un calcetín nos encontramos
Se hospedó 1 noche en diciembre de 2021
Respuesta de Bill el 5 ene. 2022
Hello Javier: Thank you for your review. If you find a problem with your room please call us and we will take care of it immediately. In this case, we would appreciate a call so we could clean the area that was a problem, and we can follow-up with our housekeeping team. We take cleaning very seriously! Thank you again for your heads-up.

10/10 Excelente

Ninitza

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me encanta para mi esta muy cerca de los lugares que necesitoir y el Precio es bueno
Se hospedó 1 noche en noviembre de 2021
Respuesta de Bill el 8 nov. 2021
Hello Ninitza: Thank you for your feedback "very close to the places I need and the price is good". We do have a super location just across the street from the Five Lagunas Mall and a short drive to the beach. Glad you enjoyed your stay with us ^_^.

10/10 Excelente

Francisco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tranquilo y acogedor
Se hospedó 1 noche en octubre de 2021
Respuesta de Bill el 11 oct. 2021
Hi Francisco: Thanks so much for your review score of 5 out of 5, and for your feedback "Quiet and cozy". We look forward to your next visit to the Lodge ^_^.

10/10 Excelente

Luis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo exelente
Se hospedó 3 noches en septiembre de 2021
Respuesta de Bill el 17 sept. 2021
Hello Luis: Thanks so much for taking the time to post a review score of 5 out of 5. As a family owned business we thank you for your business!

8/10 Bueno

Ninitza

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusta mucho segunda vez tomo este hospedaje
Se hospedó 1 noche en agosto de 2021
Respuesta de Bill el 1 sept. 2021
Hello Ninitza: Thank you for your repeat business. Summer is almost over but the fall holidays are right around the corner, we hope to see you soon ^_^. Safe travels.

10/10 Excelente

Jasmin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staffs were very accommodating. The place was nice and there were plants everywhere. It is a well maintained place
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

jason

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would stay again
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love this place!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Dawn

Viajó con su familia
Le gustó: Personal y atención
Location was good. It's dated. The bedding is a thin blanket between two sheets. It would be nice if there was an extra blanket somewhere in the room. Staff was nice. They switched rooms for us because there was toothpaste on the faucets and splatters on the mirror. I think they need to do a better job cleaning.
Se hospedó 3 noches en mayo de 2024
Respuesta de bill el 12 may. 2024
Good morning Dawn: Thanks so much for your review. Yes, we have a super location just across the street from the Five Lagunas Mall and a short drive to Laguna Beach or Dana Point. All of our rooms have triple sheeting with a blanket. If you need an extra blanket just call our Front Desk or perhaps adjust your A/C - Heater. Regarding your feedback "Staff was nice." friendly staff is the #2 compliment we have received in over 6,500 online guest reviews, "clean" is #1. Thank you for staying with us Dawn. we look forward to seeing you often in 2024.

10/10 Excelente

Nancy, Colleyville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful!
Se hospedó 2 noches en mayo de 2024
Respuesta de Laguna el 12 may. 2024
Hello Nancy,Thank you for sharing your positive experience with a rating of 5! We truly appreciate your support. If you have any additional feedback or need assistance, please feel free to reach out.Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Evelin

Viajó con su familia
It was a pleasant stay on this facility, staff were very friendly
Se hospedó 3 noches en mayo de 2024
Respuesta de Laguna el 9 may. 2024
Hi Evelin,We are thrilled to hear that you enjoyed your stay at our facility and found our staff very friendly. Your positive feedback brightens our day as we strive to provide exceptional service to all our guests. Thank you for choosing to stay with us. If you have any additional comments or feedback to share, please feel free to do so. Your input is highly valued. _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Joe

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Superb.
Se hospedó 6 noches en abril de 2024
Respuesta de Laguna el 9 may. 2024
Hi Joe,Thank you for the 5-star rating! We appreciate your positive feedback. If you have any additional comments or need assistance, please feel free to reach out. Your feedback is truly valued. Have a wonderful day! _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Tammy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great breakfast with your stay. Clean and spacious rooms.
Se hospedó 2 noches en mayo de 2024
Respuesta de Laguna el 7 may. 2024
Hi Tammy,We're thrilled that you had a great experience with us! Your appreciation of the delicious breakfast and the cleanliness and spaciousness of our rooms means a lot to us. Should you have more feedback to share or need any assistance, please don't hesitate to reach out. Your insights are truly valuable to us.Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Jesus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent service.
Se hospedó 6 noches en marzo de 2024
Respuesta de Laguna el 7 may. 2024
Hi Jesus,We appreciate your 5-star rating and your recognition of our excellent service. It's feedback like yours that motivates us to keep delivering outstanding experiences. If you have more comments to share or require assistance, please don't hesitate to reach out. Your feedback means a lot to us. Have a fantastic day! _Best Regards,The Laguna Hills Lodge Team

6/10 Aceptable

kathy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Room door did not seem real secure, pillows were really hard.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Stephen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent stay for price. Only thing different I would like to see are softer (less hard) mattresses, not quite as high from the floor.
Se hospedó 5 noches en abril de 2024
Respuesta de Laguna el 4 may. 2024
Hello Stephen,Thank you for sharing your experience with us. We appreciate your feedback on the mattresses and the height from the floor. Your input is valuable to us and will be considered for future enhancements. We look forward to your next visit for another fantastic stay! _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Tova

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place exceeded our expectations! Breakfast was great and in my opinion surpassed a continental. Our Granddaughter loved the pool and we did as well. Location very convenient to highways and not to far from Laguna Beach. Staff is friendly! We would definitely stay again!
Se hospedó 4 noches en abril de 2024
Respuesta de Laguna el 2 may. 2024
Hi Tova,Thank you for sharing your wonderful experience with us! It's fantastic to hear that your stay surpassed your expectations. We truly appreciate your kind words about the breakfast, convenient location, and our friendly staff. We're thrilled that your granddaughter enjoyed the pool too. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit! _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

katharine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice comfortable room and facilities. I’ve been coming here for years. Friendly staff. Easy free parking
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 2 may. 2024
Hello Katharine,We highly value your loyalty as a long-standing guest and are thrilled to hear that you find our rooms comfortable, facilities nice, and staff friendly. Your satisfaction is paramount to us, and we are grateful for your continued support. Should you need any assistance during your future visits, please feel free to reach out to us through the platform. _Best Regards,The Laguna Hills Lodge Team

4/10 Mediocre

Alejandro, San Clemente

Viajó con su pareja, Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
poor management
Se hospedó 1 noche en abril de 2024
Respuesta de bill el 1 may. 2024
Good morning Alejandro: As you can see from our guest reviews "friendly and helpful staff" is one of our most mentioned compliments so we would appreciate hearing from you so we can better understand your concerns. Thank you for your feedback.

8/10 Bueno

Deborah, La Quinta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 1 may. 2024
Hello Deborah,Thank you for the 4-star rating! Your support and feedback are truly valued. _Best Regards,The Laguna Hills Lodge Team

8/10 Bueno

Desiree

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located near lots of dining options and good rate
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 30 abr. 2024
Hello Desiree,Thank you for your positive rating and for recognizing our convenient location near dining options and competitive rates. Your feedback is greatly appreciated as we strive to offer an exceptional experience to all our guests. We look forward to hosting you again for another memorable stay with us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

helen, Arcadia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Charlie was super friendly and helpful. He waved and greeted whenever we passed by the front. A very nice environment
Se hospedó 5 noches en abril de 2024
Respuesta de Laguna el 30 abr. 2024
Hi Helen,Thank you for sharing your positive experience with us. We are thrilled to hear that Charlie was super friendly and helpful during your visit. It's wonderful to know that you found the environment nice. If you have any more feedback or need further assistance, please feel free to reach out. Your feedback is truly valued. _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Lana

Se hospedó 1 noche en abril de 2024

2/10 Terrible

YUAN

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Roy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice staff. Our rooms were clean and smell wonderful.
Se hospedó 2 noches en abril de 2024
Respuesta de Laguna el 26 abr. 2024
Hi Roy,We're thrilled to hear that you found our staff nice and enjoyed the cleanliness of our rooms. Your feedback is truly appreciated as we strive to provide exceptional service. Thank you for choosing to stay with us. If you have any further comments or need assistance, please feel free to let us know.Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

D'Mitri

Viajó por negocios
Le gustó: Servicios
Nice quite and close to stores and restaurants.
Se hospedó 3 noches en abril de 2024
Respuesta de Laguna el 26 abr. 2024
Hello D'Mitri,Thank you for sharing your positive experience with us. We are delighted to hear that you found our location nice, quiet, and convenient. Your feedback is truly valued. If you have any more comments or need further assistance, please feel free to reach out. _Best Regards,The Laguna Hills Lodge Team

8/10 Bueno

bb

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
staff was friendly. Everything was clean. love the garden in the front
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 25 abr. 2024
Hello Bb,Thank you for your kind remarks about our friendly staff, the cleanliness of our establishment, and your enjoyment of the beautiful front garden. Your feedback is highly valued. We look forward to hosting you again for another exceptional experience. _Best Regards,The Laguna Hills Lodge Team

8/10 Bueno

Emily

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rosa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 23 abr. 2024
Hello Rosa,Thank you for the positive rating! We truly appreciate your feedback and are delighted to hear about your experience. Your support is invaluable to us.Best Regards,The Laguna Hills Lodge Team

6/10 Aceptable

Doug

Se hospedó 3 noches en abril de 2024
Respuesta de bill el 24 abr. 2024
Hi Doug: Thank you for taking the time to post a review. We look forward to seeing you often in 2024. We wish you safe travels this year.

6/10 Aceptable

Adriana, Scottsdale

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Rooms could use a good clean.
Se hospedó 2 noches en abril de 2024
Respuesta de bill el 24 abr. 2024
Good Morning Adriana: Thanks so much for your review and feedback. We watch reviews carefully and I will definitely share your comments with my housekeeping team. Thanks for the heads-up.

10/10 Excelente

Teyanna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 20 abr. 2024
Hello Teyanna,Thank you for the 5-star rating! We appreciate your support and are thrilled to hear about your positive experience. Your feedback means a lot to us _Best Regards,The Laguna Hills Lodge Team

8/10 Bueno

Alexander, Costa Mesa

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff at the front desk are amazingly friendly. I highly recommend staying here. Great price for what you get.
Se hospedó 3 noches en abril de 2024
Respuesta de Laguna el 19 abr. 2024
Hi Alexander,Thank you for your positive feedback about our amazingly friendly front desk staff. We truly appreciate your kind words and recommendation. Looking forward to your next visit for another great stay with us! _Best Regards,The Laguna Hills Lodge Team

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was clean and really cute, only very noisy at 9 PM with lawn care.
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 19 abr. 2024
Hello Jennifer,Thank you for sharing your experience. We're pleased that you found our place clean and cute. We apologize for the noise at 9 PM due to lawn care. Your feedback is valuable, and we'll work to improve. _Best Regards,The Laguna Hills Lodge Team

8/10 Bueno

Mario

Le gustó: Limpieza, personal y atención
Nice garden. Older property, quiet, excellent location.
Se hospedó 1 noche en abril de 2024
Respuesta de Laguna el 19 abr. 2024
Hello Thank you for sharing your experience with us. We're thrilled that you appreciated the lovely garden, the historic charm of our property, the serene atmosphere, and our convenient location during your stay. Your feedback means a lot to us, and we are dedicated to ensuring a wonderful experience for all our guests. _Best Regards,The Laguna Hills Lodge Team