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Opiniones sobre Montage Laguna Beach

5 out of 5
Montage Laguna Beach
30801 South Coast Highway, Laguna Beach, CA

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 473 de 576 opiniones" "
Evaluación: 8 - Bueno. 51 de 576 opiniones" "
Evaluación: 6 - Aceptable. 31 de 576 opiniones" "
Evaluación: 4 - Mediocre. 14 de 576 opiniones" "
Evaluación: 2 - Terrible. 7 de 576 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Efrain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awsome
Awesome
Se hospedó 1 noche en julio de 2018

10/10 Excelente

Efrain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awsome
Awesome
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Hector

Le gustó: Limpieza
Se hospedó 7 noches en abril de 2024

4/10 Mediocre

james

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Dr. Chaye

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jaime

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous property with exquisite staff and grounds. Spa was spectacular, as was the food. Not one thing to even find a complaint about.
Se hospedó 2 noches en abril de 2024
Respuesta de Mary Rogers el 16 abr. 2024
Dear Jaime,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful experience at Spa Montage, enjoyed our cuisine and felt the genuine care from our associates. I look forward to your return and more lasting memories.Sincerely,Mary RogersManaging Director and Area General ManagerMontage Laguna Beach

8/10 Bueno

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

MEHRAN, Lake Sherwood

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location was fantastic.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mary Rogers el 28 mar. 2024
Dear @MEHRAN,Thank you for choosing to visit Montage Laguna Beach. I'm happy you had a wonderful experience and enjoyed our oceanfront oasis. I look forward to welcoming you back soon.Sincerely,Mary RogersManaging Director and Area General ManagerMontage Laguna Beach

10/10 Excelente

Maureen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Augusto

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

DAL LAE

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Overall hotel service is so nice in person but I had three times failed get service . 1. We ask a hand sanitize from front desk and a person said will brining it to room but did not happened. 2. We called front desk to get teeth paste and toilet paper but did not get it . 3. When we order room dining we ask extra chairs so the guy said will bring it up but did not happened so we finish dinner without chairs . Recommend improve services . Thanks
Se hospedó 3 noches en febrero de 2024
Respuesta de Managing Director & Area General Manager el 21 feb. 2024
Dear Dal Lae,We sincerely apologize for failing to deliver on our promise of high touch service. We can imagine how frustrating it was to feel this way. I appreciate you taking the time to share your feedback. Please know that I have communicated this with our team so we can improve and do better. If you would like to further discuss, I welcome you to call our Executive Offices. Sincerely,Mary Rogers

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, comodidad de la habitación
As good as it gets!
Best place I’ve stayed in a long time! From the location to the quality of service, from the food to the amenities, from the pool to the beach, everything was outstanding! It’d be very hard to beat the view, sunset, and incredibly relaxing vibe here. Can’t wait to return!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kuljeet

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rada

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Service! Service! Service!
They took excellent care of us from start to finish. Was so impressed with the attention to detail and the willingness to accommodate our every request. I also don’t know how they do it but their massive pool was so warm. Perfect for a December swim.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Managing Director and Area General Manager el 29 dic. 2023
Dear Rada,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you had a memorable experience and felt well taken care of throughout your entire visit. I look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

Dan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Jacob

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Aaron

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Over the Top Accommodations
The accommodations were over the top! The whole stay was very enjoyable and service was top notch. I arrived in on an early flight and my room was even ready for check in, and by the way, I did not request an early check in. I definitely will stay here again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Managing Director & Area General Manager el 16 dic. 2023
Dear Aaron,Thank you for choosing to visit Montage Laguna Beach. I am thrilled you thoroughly enjoyed our beautiful accommodations and felt well taken care throughout your visit. I look forward to welcoming you back.Sincerely,Mary Rogers

10/10 Excelente

Lena, San Francisco

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I super enjoyed my stay at the beautiful Montage Laguna Beach. The staff was friendly, courteous, kind, and helpful. The property is absolutely gorgeous. The room was beautiful with an ocean view and a breathtaking sunset. I received a complementary bottle of Champagne and all my requests were fulfilled as desired. I enjoyed their restaurants and the wonderful spa experience, and I am looking forward to coming back. Lovely, gorgeous property. Well done!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary Rogers el 16 dic. 2023
Dear Lena,Thank you for choosing to stay at Montage Laguna Beach. I'm so happy you enjoyed your entire experience, from our oceanfront accommodations and quality amenities to exceptional cuisine and spa. I look forward to welcoming you back soon.

10/10 Excelente

gary

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

EDWARD C, Cypress

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property staffed by very courteous staff
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Tamala

Le gustó: Personal y atención
Kristy at The Loft restaurant is fabulous and helped us to have an enjoyable experience. Also, Concierge Christy was very friendly and wonderfully helpful. These employees make the Montage what it is. Definitely will go back.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Absolutely phenomenal resort and the service is impeccable!
Se hospedó 1 noche en octubre de 2023
Respuesta de Managing Director & Area General Manager el 17 oct. 2023
Dear Robert,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had an impeccable visit and look forward to welcoming you back soon.Sincerely,Mary Rogers

10/10 Excelente

Denise

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The check in staff that day were exceptional. Lovely start
Se hospedó 1 noche en octubre de 2023
Respuesta de Managing Director & Area General Manager el 17 oct. 2023
Dear Denise,Thank you for choosing to stay at Montage Laguna Beach. I'm happy you had a wonderful experience and felt well taken care of by our associates. I look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

David, Whitmore Lake

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Mark

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

amanda

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for our pup. Beautiful adult only pool. Great food. Very clean room
Se hospedó 1 noche en septiembre de 2023
Respuesta de Managing Director & Area General Manager el 5 sept. 2023
Dear Amanda,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful pet-friendly experience and enjoyed all of our amenities. I look forward to your return soon.Sincerely,Mary Rogers

10/10 Excelente

Emily

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Eldar

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Alex

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
5 star hotel with 1 star service and treatment if you aren’t the right stereotype or ethnicity. From disgusted awkward looks and side eyes and being asked several times by even the same people during my stay if I was actually a guest and stopped my family and I to verify our cards / names & room number. Pool service didn’t care to serve us but one time and they never even brought our drinks!!! I was embarrassed and so frustrated day 1 at that pool we gave up and went inside to the room .. Day 2 we decide to go the beach and ask the boys for towels and chairs for my wife and daughter and the short response we got from Ashton was “ This is for guest on the montage only “ my reply “ right that’s us “ well we need to verify you are a guest… funny thing is him and his boys VERIFIED MY FAMILY AND I THE DAY BEFORE and no this was not the only time we were asked if we were guest it was a few other times.. food was okay / room was okay but my family and I felt like we were not treated fairly and will take our money elsewhere next time and never return. I’ve been treated better at 2-3 star hotels for a fraction of the costs.
Se hospedó 2 noches en agosto de 2023
Respuesta de Managing Director & Area General Manager el 1 sept. 2023
Dear Alex,Thank you for choosing to stay at Montage Laguna Beach. On behalf of the resort, I sincerely apologize for how we made you and your family feel when visiting , along with the genuine and high touch service we failed to deliver. I understand the investment it is to stay at our luxury resort and never want a guest to feel that their stay was undervalued. Please know that we take feedback very seriously and I can assure you that we have communicated with our pool, beach and entire team about the situation. If you would like to further discuss, I invite you to reach out to me or our executive office directly. We would like the opportunity to restore your trust in us. Sincerely,Mary Rogers

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Robert

Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Despina

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Carrol, scottsdale

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
5 star hands down Highly recommend this resort
Se hospedó 6 noches en julio de 2023
Respuesta de Managing Director & Area General Manager el 2 ago. 2023
Dear Carol,Thank you for the kinds words and choosing to visit Montage Laguna Beach. I am happy you had a wonderful visit and look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

Sue

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely perfect!
Se hospedó 2 noches en julio de 2023
Respuesta de Managing Director & Area General Manager el 26 jul. 2023
Dear Sue,Thank you for choosing to visit Montage Laguna Beach. I am happy you had a wonderful experience and look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

irwin

Viajó con su pareja
Everything. Staff courteous and helpful. Rooms and grounds impeccable Travelled for 75 years and this is as good as it gets,
Se hospedó 3 noches en julio de 2023
Respuesta de Managing Director & Area General Manager el 21 jul. 2023
Dear Irwin,Thank you for choosing to visit Montage Laguna Beach. I'm so glad you had a wonderful visit and thoroughly enjoyed your experience, from our guestrooms, stunning location and exceptional service. I look forward to welcoming you back for more lasting memories.Sincerely,Mary Rogers

10/10 Excelente

Norma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous property! Every need was met with a smile.
Se hospedó 1 noche en julio de 2023
Respuesta de Managing Director & Area General Manager el 17 jul. 2023
Dear Norma,Thank you for choosing to visit Montage Laguna Beach. I am so happy you had a great experience and felt the genuine service of our associates. I look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

Adelle Marie, Corona del Mar

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing
Se hospedó 2 noches en julio de 2023
Respuesta de Managing Director & Area General Manager el 6 jul. 2023
Thank you for choosing to stay at Montage Laguna Beach. I am glad you had an exceptional experience and I look forward to welcoming you back.Sincerely,Mary Rogers

10/10 Excelente

Martha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It is expensive but totally worth it! Property, staff and services provide above and beyond experience
Se hospedó 1 noche en junio de 2023
Respuesta de Managing Director & Area General Manager el 6 jul. 2023
Dear Martha,Thank you for choosing to stay at Montage Laguna Beach. I am thrilled you had a wonderful experience and look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

Timothy

Se hospedó 1 noche en junio de 2023

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención
The lobby is beautiful and there are many aesthetic paintings on the walls. The room is just all right. The room 222 had just an ordinary green
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property is amazing!
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family laguna trip
Was one of the best hotels we’ve ever stayed at, service was out of this world
Se hospedó 2 noches en mayo de 2023
Respuesta de Managing Director & Area General Manager el 24 may. 2023
Dear Michael,Thank you for choosing to visit Montage Laguna Beach with your family. I am happy you had an exceptional visit and look forward to your return.Sincerely,Mary Rogers

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Montage is a great resort. One of the best in the world. Staff are outstanding A . Service is the best.
Se hospedó 3 noches en mayo de 2023
Respuesta de Managing Director & Area General Manager el 19 may. 2023
Dear William,Thank you for choosing to stay at Montage Laguna Beach. I am happy you had a wonderful experience and look forward to welcoming you back soon.Sincerely,Mary Rogers

6/10 Aceptable

Lydia

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Found a glob of hair on the shower wall. Overpriced for what you get. Room service food was awful - definitely not worth the prices.
Se hospedó 2 noches en mayo de 2023
Respuesta de Managing Director and Area General Manager el 19 may. 2023
Dear Lydia,We sincerely apologize for the lack of cleanliness and quality of cuisine. We appreciate you expressing your feedback and have shared this with our team. Please reach out to our executive offices as we would like to discuss this further.Sincerely,Mary Rogers

10/10 Excelente

Neina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

luciana

Se hospedó 1 noche en abril de 2023

10/10 Excelente

daisy, North Hollywood

Se hospedó 1 noche en abril de 2023