Gracias por tu reseña positiva. esperamos tenerte de regreso aquí pronto

Gracias por la revisión positiva y esperamos su próxima visita

Hello ma’am we sincerely apologise again for that but we have made the process seamless for anyone to be able to check in by themselves when they do come in. We have electronic codes for the doors and you will find all you need in the apartment. You can also reach us through our numbers or even ask what you need of our security staffs on ground. Our facility is known for privacy of the other occupants in their various apartments so having people around in the evening or night does little or nothing to help their comfort. We do have them during the day though. We apologise you feel this way and next time we will do our best to see you satisfied.

Thanks for the positive review of our staff and we sure do look forward to having you on ground again.

Thanks a lot for the feedback and looking forward to your next stay

Thanks a lot for your positive review and looking forward to your next visit

Thank you and looking forward to your next visit

Hello Mr Stanley, firstly we apologise you feel this way, we wish to however point out the facts backed with evidence. Accusing anyone of theft is a serious issue and we will be reporting this matter to the relevant authorities immediately. There is footage of everything that transpired after all. We put several calls to you and your wife after you promised to leave that morning knowing fully well another guest was coming to stay at that apartment but you refused to pick our calls, three of our staffs moved your things safely into the office as it was 2hours past the check out time and yet you were not responding and at this point the guests who were to check in were visibly irritated and tired. We tried to reach you yet again and you ignored, so we moved them and as thankfully all bags were packed already. We even have footage from outside your apartment to the office and even all the while it was in the office when you came in as well so its a wonder how you discovered this “missing phone” three days later after you left our facility. We dont tolerate theft here and no one has ever laid that kind of complaint plus we wont allow that kind of unfounded accusation go that way. Its unfair and a stain to our reputable name.