Prior to booking I asked the owner if the space would be private. We were a group of women coming together to release grief and enter into sacred healing time together. During a time of deep prayer and meditation we are interrupted by the cleaner telling us we were supposed to be gone, they had another booking coming. The interruption occurred while we were in deep prayer and meditation. This greatly tarnished our day. I told the cleaner we had rented the space for 2 nights but she was adamant that the owner said we needed to vacate for other guests. I asked her to call the owner and she did. Despite having the VRBO booking confirmation telling me I had it for another night, the owner went on about how this was a big problem for her. I showed the confirmation to the cleaner and went back inside. I had asked the owner if there would be privacy while we were at the space and was assured there would be. It was one of the major reasons I chose this property. I cannot imagine that there was no way for the ower to check, prior to interrupting us, to ensure the mistake was not hers.
Further to that, the railings on the front of the house are in terrible shape and are dangerous. We blocked off the stairs so no one would use them. I hope no one who needs support climbing stairs comes to the house, they are in significant disrepair. Also, there was no hot water on the lower floor, not all jets in the hot tub are working and the water was dirty, and the owner advertises 10 beds, but that is untrue. There was a truck in the driveway that was unexpected and when I called the owner she said it could not be moved, guests would have to park on the street. Guests should not be expected to park on the street, the truck should have been moved.
I wrote the owner with my concerns and asked if she would make some kind of offer to make this right. Her response was dismissive. She said there was no way to check prior to disturbing us. Does VRBO not send booking confirmations to owners? My concerns were not addressed. For example, despite her advertising the property had 10 beds (it doesn’t) I was told that I should have checked the listing as it states the number of bedrooms (which was not my concern). I was already told that I received a 50% discount on the property (most likely due to being off-season) so I guess when you give a discount, it is permissible to not live up to what you promise.
