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Opiniones sobre SureStay Plus Hotel by Best Western The Villages

2.5 out of 5
SureStay Plus Hotel by Best Western The Villages
1201 Avenida Central, Lady Lake, FL

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 143 de 240 opiniones" "
Evaluación: 8 - Bueno. 55 de 240 opiniones" "
Evaluación: 6 - Aceptable. 21 de 240 opiniones" "
Evaluación: 4 - Mediocre. 12 de 240 opiniones" "
Evaluación: 2 - Terrible. 9 de 240 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Litzahaya Amor

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo muy bien!
Excelente hotel para descansar, muy limpio y cerca de restaurantes y centros comerciales
Se hospedó 4 noches en septiembre de 2023
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 14 ene. 2024
Gracias!

8/10 Bueno

Alberto

Se hospedó 4 noches en noviembre de 2023
Respuesta de Bethany Hunt, Customer Relations el 10 ene. 2024
Thank you for taking the time to leave a review. We are anxious to turn that 4 rating to a 5. Please come back and see us again so we have another opportunity to wow you with our cleanliness and hospitality.

10/10 Excelente

Liliana

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy tranquilo , las camas excelentes muy buen desayuno el personal muy amable
Se hospedó 2 noches en agosto de 2023
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 8 ago. 2023
Thank you so much! We're so glad you enjoyed our breakfast and staff. Come back and see us soon!

8/10 Bueno

Rachel, Delevan

🙃🙃🙃
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Marcia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked being able to park right outside our door. Free breakfast was a nice bonus.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Eileen

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The pool was a mess. Besides dirty the pavers around the pool were sinking. Very dangerous. The landscaping left a lot to be desired. Dead leaves and mulch were everywhere.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Olina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2024

8/10 Bueno

Dan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was extremely clean. I had zero noise to complain about. Check in and out was a breeze. Breakfast is free but not that great. Only real issue was the curtains cover up the AC vent. I had to tie it so that air would flow better and that fixed it right up. Nice access to our own balcony. Couldn’t beat the price for what I got. Fridge was ice cold and that’s important in Florida. Had a microwave and a small single cup coffee maker. The water pressure was absolutely amazing. It was better than my home.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

troy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very satisfying
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Jayson H

Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
Very out dated Pool was dirty. Breakfast was 2 star at best Staff was disinterested when asked a question about the area.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Christopher

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios
A lot of people seemed to hang out smoking in the parking lot. Other than that it was basic.
Se hospedó 7 noches en abril de 2024
Respuesta de Lakeysia Ward Rooms Division Manager el 8 may. 2024
Dear Guest, On behalf of our staff we apologize if our hotel was not up to your standards. We do allow our guest to smoke in the parking lot. But over all i hope you enjoyed your stay and come back to visit us in the near future.

10/10 Excelente

Sue

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

10/10 Excelente

SallyAnn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the property and area
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean, affordable and a great location.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Yerania

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dominic

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cool little get-a-way spot
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Syndee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice accommodations. Will stay again. Beautiful property
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Therese

Le gustó: Estado de la propiedad e instalaciones
Liked everything!! Oh only one thing wasn’t crazy about the sheets.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Gregg

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Alysia

Viajó por negocios, Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Great clean rooms
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kari

No le gustó: Personal y atención
Just ok
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Jennifer

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upon first glance it looked fine, but the room was disgusting. Pubes in the shower and bathroom. I have photos. I am disgusted by the dirtiness
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Ashlie

Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was the most horrific experience! I read the reviews and because I was traveling with a dog I thought can’t be that bad! Well it was!! The outside property is okay, the front desk staff made a mistake and gave another person my room! While I was in the shower they tried to come in!!! I’m a single mom with a son and he was so freaked out by this! The room was disgusting and I tried to figure out another place to stay but not only did they a $150 hold I was double charged twice for the hold. The experience was the worst I ever experienced! The neighborhood was okay but the room was so unpleasant and so was the staff.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

alan, hobart

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
close to the villages. walkable to spanish springs village, close to shopping and many restaurants.
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Denise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Could hear neighbors just talking and every word of the tv.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Oscar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ramona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Cindy, Cheyenne

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The motel manager, Lakiesha, was very nice & helpful. She is very good at her job. My husband enjoyed the breakfast. Our room smelled like dog urine. We checked out early. The motel owners give the exterior of the motel a face-lift but don't do a thing on the interior of the motel. Its old & dirty. And they shouldn't rent a pet allowed room to customers who rent a room without a pet.
Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Kerri

Viajó con su familia y niños pequeños, Viajó con su familia
Breakfast was less than stellar, coffee was thick and creamer wasn’t always available. The front desk lady that checked us in was great but everyone else was kinda lazy and sat behind the desk listening to music and watching the cameras while not refilling breakfast items. The heated pool was quite cold and uncomfortable to swim in. The carpet in our room was stained, the toilet wasn’t attached to the wall correctly so it moved every time you sat and then stood. The room felt stuffy even with the air turned down as low as possible, there just wasn’t much air flow. But the sheets were clean and the beds were ok to sleep in.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Bill

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Old property recently remodeled and reopened. Not built as a 5 star but rather a 3 star property. In a good location.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Margaret

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location if visiting friends in the Villages area.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Donna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was the second year we stayed at Sure Stay by Spanish Springs. We don’t rent a car or golf cart and find that it’s an easy walk to the square and fun to walk by the lake to see the ducks or watch remote-controlled sail or speedboats on the water. Our room was clean and bed was comfortable. Staff was friendly and helpful. The free breakfast was substantial with hot sausage and eggs, bagels, English muffins, mini muffins, oranges, boxed cereals, but no variety in the hot breakfast items. Chili’s is right next door. The pool was functioning this time, but full of tree droppings (that time of year). I still swam in it but I would recommend a net-type covering to prevent some of that debris from entering the pool.
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Debra Stallings

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
FRIENDLY STAFF
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Torry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i was exactly what I was looking for a reasonable price to sleep for 1 night could be better with better breakfast options
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice enclosed patio with chairs and table. Very nice staff. Location was convenient to all areas of The Villages.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Byron

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful rooms close to town square
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Russell

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lora, Pleasant garden

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The people are fantastic and the room did the job. It was noisy with sirens and traffic.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Natalie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My family had a great time at the SureStay hotel. The room was clean and the staff was very welcoming. The beds were comfortable and the breakfast had a variety of foods. I would definitely recommend it and will be back next time I visit.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 21 feb. 2024
Thank you for taking the time to leave a review. We are so glad you enjoyed your stay with us and hope to see you again soon

4/10 Mediocre

JOAN

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
Nothing
Se hospedó 1 noche en febrero de 2024
Respuesta de Bethany Hunt, Customer Relations el 21 feb. 2024
We are so sorry to hear you had a negative experience with us the other night. Please feel free to contact us and let us know where we can make improvements. We welcome the feedback and strive to provide guests with a clean environment and friendly, welcoming staff.

10/10 Excelente

Lucie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and great location.
Perfect for a quick night stay with our dog. The room was beautifully updated and clean. The location was perfect for our needs. We would stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 18 feb. 2024
Thank you for taking the time to leave a review. We are so glad to hear you like our updates to the property. Please come back and see us again.

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient to The Villages and activities.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bethany Hunt, Customer Relations el 18 feb. 2024
Thank you for taking a moment to leave a review. We're so glad you enjoyed your visit to The Villages. Come back and see us soon.

8/10 Bueno

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 17 feb. 2024
Thank you for taking the time to leave a review. We hope to see you again.

10/10 Excelente

Joseph

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 14 feb. 2024
Thank you for taking the time to leave a review. We hope you'll come back and see us soon.

10/10 Excelente

judy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
convenient in the villages walk to Spanish springs food and shopping
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 14 feb. 2024
Thank you so much for taking the time to leave a review. We hope to see you again soon.

10/10 Excelente

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
When we opened the door to our room it was spotless but had a strong cleaning smell that irritated my nose. When I mentioned this to Bethany at the desk she was happy to switch our room and even helped us. The housekeeping team had used a new product that day and we all felt it was too strong a scent. The staff at this hotel couldn’t be nicer and more accommodating.
Se hospedó 1 noche en enero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 2 feb. 2024
Thank you so much for taking the time to leave a review and your kind words. Your comfort is our top priority. We pride ourselves on clean rooms and welcoming staff. I'm so glad you found this to be true.

10/10 Excelente

Lynda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the location, loved that it was pet f
Se hospedó 3 noches en enero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 2 feb. 2024
Thank you for taking the time to leave a review. We so glad you found our location convenient and hope you will think of us next time you are in The Villages.

8/10 Bueno

Linda

Se hospedó 1 noche en enero de 2024
Respuesta de Bethany Hunt, Customer Relations el 2 feb. 2024
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excelente

Margaret

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to everything Villages
Se hospedó 1 noche en enero de 2024
Respuesta de SureStay Plus by Best Western in Lady Lake, FL el 29 ene. 2024
Thank you for taking the time to leave a review. We hope to see you again soon.