Vista desde la habitación

Opiniones sobre San Rafael Ecolodge

2.5 out of 5
San Rafael Ecolodge
La Tigra, San Carlos, La Tigra, Alajuela

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 12 de 17 opiniones" "
Evaluación: 8 - Bueno. 3 de 17 opiniones" "
Evaluación: 6 - Aceptable. 1 de 17 opiniones" "
Evaluación: 4 - Mediocre. 1 de 17 opiniones" "
Evaluación: 2 - Terrible. 0 de 17 opiniones" "

9,8/10

Limpieza

9,8/10

Personal y atención

9,2/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Martins

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Un petit détour en allant vers la Fortuna… Un endroit paisible et reposant avec un accueil très attentionné et chaleureux de la part de Giovanni et Luiz.
Se hospedó 2 noches en marzo de 2023
Respuesta de Gerente el 14 mar. 2023
Bonjour Martins, merci beaucoup pour votre visite à votre Hôtel San Rafael Ecolodge. Nous apprécions grandement vos commentaires.Avec nos meilleures salutationsGestion

10/10 Excelente

Juan Manuel

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
a mi familia y a mi nos gusto mucho el hotel en todos los aspectos, el señor Giovanny es un gran anfitrión.
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Yaritza

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar para pasar en familia un servicio muy limpio y amables recomendado .
Se hospedó 1 noche en febrero de 2022
Respuesta de Gerente el 21 feb. 2022
Hola Yaritza, agradecemos mucho la elección de nuestro hotel y sus comentarios nos hacen crecer cada dia.

10/10 Excelente

MANUEL

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un lindo lugar y muchos sitios que visitar cerca del hotel
Se hospedó 2 noches en febrero de 2022
Respuesta de Manuel el 15 feb. 2022
Buenos días Don Manuel, muchas gracias por sus comentarios.

8/10 Bueno

David, San Jose, Costa Rica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy relajante
El bosque alrededor de las habitaciones brinda un ambiente muy relajente sin ruidos externos a las naturaleza
Se hospedó 1 noche en febrero de 2018
Respuesta de Luis el 13 feb. 2018
Muchas Gracias David por visitarnos esperamos que vuelvas muy pronto. Saludos.

10/10 Excelente

David Cruz, Herrdia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Linda vista al bosque
Linda estadia y muy relajado. Se observan varios animales entre ellos colibri y ranas
Se hospedó 1 noche en julio de 2017
Respuesta de a el 9 jul. 2017
Buenasa Tardes Don David, muchas gracias por sus observaciones. Le agradecemos haber escogido nuestro Hotel entre muchos de la Zona de la Fortuna. Saludos Cordiales Giovanni

8/10 Bueno

Kerry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful staff, extremely hospitable and helpful. Great food; we ate breakfast and dinner there. So nice to hear the river and the wildlife at night, just outside the hotel. A little far removed from the main town of La Fortuna (took about half an hour to get there) but that suited us fine.
Se hospedó 2 noches en febrero de 2024
Respuesta de Gerencia el 22 feb. 2024
Good Afternoon Kerry, very grateful for your comment. It has been our business for 30 years to be able to provide personalized service to our guests. Our goal is to provide a place of great peace, nature and new experiences to all our clients. It was a great pleasure for us to be able to serve you.Kind regardsManagement

10/10 Excelente

Martin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Giovanni and his staff were terrific.
Se hospedó 2 noches en febrero de 2024
Respuesta de Gerencia el 21 feb. 2024
Good morning Martin, thank you very much for your comments. For us it is very important to be able to provide you with a personalized service. This has been our objective for 11 years since we opened our entrepreneurship at the Hotel San Rafael Ecolodge.Kind regardsManagement

10/10 Excelente

Victor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay about 30 min drive from busy and touristy La Fortuna town. The hosts were phenomenal: accommodating, friendly, everything was taken care of. Great homemade food! What a wonderful stay, will return in the future for sure.
Respuesta de Gerencia el 19 feb. 2024
Good afternoon Don Victor, it was a pleasure for us to be able to serve you. We appreciate your visit to our entrepreneurship project for 30 years. His comments make us give each other feedback and see that we are on the right track. Thank you very much for taking your time. Kind regardsThe management

10/10 Excelente

Daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hospitality is a top priority here. All our wishes were immediately fulfilled by Giovanni and his staff, whether it was about eating or laundry. The apartment had everything it needed, everything was very clean and the beds were comfortable. The location is quiet, the garden beautiful and supermarkets are nearby. Me and my daughters would come back any time.
Se hospedó 2 noches en agosto de 2023
Respuesta de Gerencia el 21 ago. 2023
Good afternoon Don Daniel, a pleasure to greet you. On behalf of the Hotel San Rafael Ecolodge, we appreciate your comments because that is our main objective is to be able to provide hospitality and personalized service to our guests. Very grateful for taking part of his travel time to write about his experience at our San Rafael Ecolodge Hotel. Thank you so muchKind regardsManagement

10/10 Excelente

Samantha

Se hospedó 1 noche en junio de 2023
Respuesta de Giovanni el 4 jul. 2023
Buenos dias Samantha, agradecemos su comentarios y la escongencia de nuestro Hotel San Rafael Ecolodge. Saludos CordialesGerencia

6/10 Aceptable

Michael

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Just be aware it is not air conditioned, which is not needed but some Americans might feel they need that. It was comfortable, people were so kind and the place was super clean. it is in the rain forest area, the beauty is beyond belief. Great food was served. Overall I would give a high score but with how most rate it would be a 3 because of everything they want. If you want to get away, and relax and not deal, well come here, lay back and let go.
Se hospedó 2 noches en marzo de 2022
Respuesta de Gerente el 25 mar. 2022
Good morning Don Michael, our hotel does not have air conditioning because we are a sustainable hotel with the environment. As you said, there are Americans who need it but understand that we are friendly to the ecological environment of our conservation area that our project has had for 28 years. We greatly appreciate your arrival at our hotel with your son. Thank you very much for your comments and it will be a pleasure to serve you as you deserve again. Greetings from the management.

10/10 Excelente

Gary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I'm not one to overpraise and, frankly, I'm wary of overly-positive reviews. But SR Ecolodge exceeded all expectations. Splendid location, superb family-type service, away from the crowd. Couldn't be happier. Thank you Giovani and Louis!
Se hospedó 5 noches en marzo de 2022
Respuesta de Giovanni el 7 mar. 2022
Good morning Abby and Gary, we really appreciate your comments. For our Hotel San Rafael Ecolodge it was a great pleasure that they chose us to spend their vacations in our Hotel. Thank you very much for supporting entrepreneurship in Costa Rica. Greetings Giovanni and Luis.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
What a delightful experience and stay at Villas San Rafael. The love of being a host exudes from Giovanni. Both he and Luis are so hospitable and are on site 24/7 to make sure you have the most pleasant experience possible. Giovanni loves cooking and his meals are prepared with joy. No need to worry about eating, they can do it all here. Our family loved staying there and enjoying the pool, nature & warm showers....yes, they have hot showers! This place is perfect for families and groups, and designed so well that you can stay outdoors & still enjoy nature while it’s raining. Villas San Rafael is also close enough to enjoy all the activities around Arenal. Luis can book excursions for you. My nine year-old gives them 5 Stars!
Se hospedó 2 noches en diciembre de 2019
Respuesta de Giovanni el 29 dic. 2019
Dear Ellen thank you very much for your words. For us, it was a pleasure that your special family and you were here with us. We hope you have the great new year 2020 and we hope you return again if it is possible. Giovanni and Luis.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Crickets and cicadas and frogs! The most beautiful jungle symphony every day around happy hour!
Se hospedó 10 noches en marzo de 2019

4/10 Mediocre

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
The villas are located about
Se hospedó 2 noches en mayo de 2018
Respuesta de Luis el 7 jul. 2018
Apologize for your calification we always try to give a good service and feeling a good experience to our guests. We hope you are very good. thank you very much.