This property was nice and the owner, was great. The property management company was terrible. I requested a cancellation because I had a change in itinerary and they coldly told me that there was a strict no cancellation policy. I contacted VRBO to help and they said, because it was run through a 3rd party property management company all management aspects had to go through the property management company, but offered to call the company for me. VRBO called the property management company but the property management company said they were unwilling to offer any exceptions, saying "business is business". All of this was before the day of check in. The day of check in, I asked if I could store my bags somewhere on site, and check in after the set check in time. They quickly responded and said there was nowhere to store the bags and that my check in wasn't for a few hours. I was standing outside and looking at places the bags could be put. Somehow, the owner got in touch with me and said that I could store the bags and that wasn't a problem. I had already left the property with my bags. I told the owner that I saw there was a fifty-something dollar weekly fee for electricity. I lived in La Paz for a year and this is ridiculous, especially in winter, when the AC is off all day. The owner told me she didn't know about it and I should call the management company which I am about to do now. Communication came through multiple formats, so that was confusing as well.