I booked a “2 bedroom non-smoking room” When I got there to check on I was informed that on their end it was a 1 bedroom booking and that the room they had me in had a broken AC and since they are full.. the only room available to me was a smoking room. I had a small child asleep on my shoulder and I’m need of a nap… it was also 90 degrees… so I didn’t have a choice but to accept the smoking one bedroom.
The manager was very friendly and trying very hard to do his best. He opened the door for me, and quickly started the AC unit. I got my child’s bed set up (a portable low bed) and then took my shoes off, to discover the floor was damp. Fortunately the area my daughters bed was not affected by damp carpet… but everything else was. I should also note my aunt was staying in the room next door and walked into a puddle when she entered her room.
After my daughter napped and I re-grouped with my family, it was decided that the smoking room was unacceptable for my small child and myself (health problems) and we would instead stay with family. That evening we returned to the motel to check out and found a large family fuming outside the motel office and the manager stressed inside. I informed my door lock wasn’t working and I couldn’t get into my room, and that we would also be checking out due to the smoking room. I didn’t ask for money back, I just wanted to leave.
I later found out from my Aunt, that they checked the large family into our old room right after we left.