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Opiniones sobre Hilton Niseko Village

4.5 out of 5
Hilton Niseko Village
Higashiyama Onsen, Abuta-gun, Kutchan, Hokkaido

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 328 de 794 opiniones" "
Evaluación: 8 - Bueno. 304 de 794 opiniones" "
Evaluación: 6 - Aceptable. 105 de 794 opiniones" "
Evaluación: 4 - Mediocre. 38 de 794 opiniones" "
Evaluación: 2 - Terrible. 19 de 794 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

SOLEDAD

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Deteriorado
el hotel esta viejo y deteriorado. No coindice con un hotel de esa categoria. Habitaciones muy antiguas y en mal estado. El baño es muy chiquito Buena ubicacion
Se hospedó 9 noches en febrero de 2020

10/10 Excelente

Javier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good recomendation
Great treat, very convenient, wish to come back next season
Respuesta de Hilton Osaka el 18 abr. 2017
Dear Guest, Thank you very much for choosing to stay with us and we truly appreciate taking your time to share your comments. We are excited to hear that you were satisfied with many of the services and location of the hotel. We are always available to assist you at any time. We hope to have the pleasure of welcoming you back again in the future.

8/10 Bueno

EUNJU

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great view. Most of the restaurants at the hotel were closed. 🤔
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear EUNJU,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location & have great views to match!We certainly look forward to welcoming you back to stay with us when you next visit Hokkaido.

10/10 Excelente

KOZO, NEMUROSHI

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Robyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Adequate property facilities. Could use more dining options. Staff is friendly. Onsen was great but could use body lotion. Need more options to head to city.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hilton Niseko Village el 24 abr. 2024
Dear Robyn,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We are pleased to hear that you enjoyed our facilities.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

10/10 Excelente

wai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ski In ski out, great location, lots of dining options. Good Onsen. Best spa massage service! Highly recommended to everyone!
Se hospedó 5 noches en marzo de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear wai,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.I am pleased to hear that you enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.We greatly look forward to welcoming you back again soon.

10/10 Excelente

Janice

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ski school was right beside the hotel and they had an ample of amount of dining options.
Se hospedó 6 noches en marzo de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Janice,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.I am pleased to hear you enjoyed the convenience of our ski in, ski out facilities and I appreciate your kind words about our restaurant.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
t desk Marina was amazing and at Melt the restaurant Oka the waiter was superb. Nathan the manager was very professional and accommodating.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Niseko Village el 14 mar. 2024
Dear John,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

8/10 Bueno

Marc

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good hotel. Great location, ski-in / out hotel. Good breakfast, onsen.
Se hospedó 5 noches en marzo de 2024
Respuesta de Hilton Niseko Village el 14 mar. 2024
Dear Marc,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.We enjoyed reading all of the positive comments you have provided, and we are so delighted to hear that you enjoyed your stay with us.We greatly look forward to welcoming you back again.

10/10 Excelente

Eugene

Se hospedó 3 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Bueno

Mara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Khem

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Jing

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good hotel for skiing or snowboarding in Niseko. The Niseko gondola is right across the street. Loved the hotel indoor and out door onsei.
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Jing,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.I am pleased to hear that you did enjoy the Resort and the convenience of ski in / ski out facilities.We greatly look forward to welcoming you back again soon.

8/10 Bueno

Heidi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ski-in/out hotel with good facilities
We had one room with four beds for our family. Nice and clean, good service and help from staff, on the slopes with gondola right in front, nice ski valget service and Onsen for after skiing and good hotel shuttle to the other towns made it easy to go out in the evening. Good little store at the hotel for snacks etc. Somewhat expensive restaurants at the hotel, but good options right next to in the small Village and via the shuttle to Hirafu. Overall quite expensive, but most is in Niseko and not much has ski in/out option.
Se hospedó 9 noches en febrero de 2024

10/10 Excelente

robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No frills close to gondola lift. Eating options are minimal but ok. The breakfast is fantastic at the hotel.
Se hospedó 6 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear robert,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We enjoyed reading all of the positive comments you have provided, and we are so delighted to hear that you enjoyed your stay with us.A great breakfast is what makes a great start to the day, and we strive to provide the best breakfast for our guests.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excelente

Philipe

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful time at Hilton Niseko Village. If you enjoy skiing, this is the place!
Se hospedó 4 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Philipe,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.I am pleased to hear that you enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

2/10 Terrible

Woncheol

Se hospedó 2 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Ping-Hao

Se hospedó 4 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Bueno

andrew, discovery bay

Se hospedó 7 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Wong

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 6 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Wong,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.It is always a great pleasure to receive such positive feedback.We greatly look forward to welcoming you back again soon.

4/10 Mediocre

JIAHUI

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
我們4個人入住,結果只給了2套小朋友睡衣,後來打電話要3套大人睡衣,結果睡衣拿來,但腰帶又沒有;室內溫泉極差,裡面很多漂浮物
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant experience
The hotel is awesome and convenient for skiing, especially if you are taking lessons from the NV skiing school. There is also direct bus from the Niseko train station and also private bus to new chitose airport. The staff is friendly and helpful. However the room did look a little old. And the shower curtain was not very clean. No bath robe was offered. Overall just some minor issues and it was still a pleasant experience. Would come again for its convenient location.
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Rajan

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
It was just *fine*
It was fine. Just fine. If you want an American hotel experience, go here. If you want Japanese hospitality, stay elsewhere. Lot of tickytacky up charges. The ski valet is cool, the onsen is gorgeous, ski in ski out is nice, it does really feel like they built the hotel to corner you into spending at their restaurants and renting from their retailer. There are cheaper resorts that have better amenities and food options for the cost, but the room had a great view and it was a gorgeous hotel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 20 feb. 2024
Dear Rajan,Thank you for staying with us and sharing your experience.We are pleased to hear that you did enjoy the Resort and the convenience of ski in / ski out facilities.The team and I look forward to welcoming you back for another memorable stay at Hilton Niseko Village.

10/10 Excelente

Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
wonderful location
Able to walk out the door and onto a gondola. It's GREAT! Also, onsite onsen. Awesome. Quiet area but not in the middle of bigger village in Hirafu - if you are into that kind of things. We came to ski so weren't stay out all night. In bed early, on the slopes early - then onsen! Good variety of restaurants onsite as well as the little Niseko village. Good shuttle service. We will be back soon!
Se hospedó 4 noches en febrero de 2024

4/10 Mediocre

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
Old room.
Se hospedó 7 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 20 feb. 2024
Thank you for staying at Hiton Niseko Village and writing us valuable feedback.Please accept our most sincere apologies for the disappointment you have for not meeting your expectations.We will continue to work hard to improve our service and facilities. We look forward to welcoming you back again soon.

6/10 Aceptable

JUNHO

Se hospedó 2 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 7 noches en enero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

shirley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Maciej

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice hotel,great food
Se hospedó 6 noches en enero de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Maciej,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.The team and I look forward to welcoming you back for another memorable stay at Hilton Niseko Village.

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Incredible staff! Couldn’t be more helpful. The convenience to the mountain cannot be understated.
Se hospedó 5 noches en enero de 2024
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Charles,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

2/10 Terrible

jan

Se hospedó 5 noches en enero de 2024
Respuesta de Hilton Niseko Village el 26 mar. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

David Hsien wei

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

hong

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
last year, staff of hilton not so good but now? they improved significantly perfect stay thanx hilton
Se hospedó 3 noches en enero de 2024
Respuesta de Hilton Niseko Village el 1 feb. 2024
Dear hong,Thank you for staying at Hiton Niseko Village.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location , ski in / out with both mountain gondola and chairlift right outside hotel , ski valet made everything super easy , hotel is remote however from the main town, there are free shuttle buses that take about 25 mins to Hirafu village , there’s a few restaurants next to Hilton which are nice , Hilton also has several restaurants which are all delicious
Se hospedó 8 noches en enero de 2024
Respuesta de Hilton Niseko Village el 1 feb. 2024
Dear David,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.I am pleased to hear that you enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.We certainly look forward to welcoming you back to stay with us when you next visit Hokkaido.

10/10 Excelente

Sai hung

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall Good ………But!
Overall room cleaning is superb. The room is spacious and clean. BUT ….. one main weak spot. The public onsen need tighter regulation. I saw a man who shaved in the onsen. Some washing bowls have hair left.
Se hospedó 4 noches en enero de 2024
Respuesta de Hilton Niseko Village el 1 feb. 2024
Dear Sai hung,Thank you for staying at Hiton Niseko Village.We are pleased to hear that you satisfied with your room. however, we deeply apologize for the any incidents which you may have experienced during your stay.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

6/10 Aceptable

Elizabeth

Viajó con su familia
Le gustó: Personal y atención, servicios
Se hospedó 6 noches en enero de 2024
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

SZE SHUN

Se hospedó 5 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

4/10 Mediocre

Todd

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Pictures online Are Deceiving!
This property truly left a lot to be desired for, The photos online do not do it justice. This is a 1970's vintage hotel with all the styling or lack their of to go with it. We tried contacting guest services to change our room or let us out of our stay so we can move somewhere else but they would not. Thankfully they at least let us eat in a nicer dining area as the one they assigned us to was absolutely dismal. I seldomly write bad reviews but between the lack of cleanliness and the overall feeling like I had been duped by deceptive online photos. Zoom into the bedroom Photos and you can see the 70's Hifi Stereo in the Wooden Bed Frames..bleh
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 9 ene. 2024
Dear Todd,Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Expedia.We apologize for not living up to your expectation. Please accept our most sincere apologies for the disappointment you have for notmeeting your expectations.Your valuable feedback will be shared with our team, and we would like take this opportunity to review and improve our service standard to meet your expectations.I sincerely hope that you will grant us another opportunity in the future to offer a better stay experience.

10/10 Excelente

Yen

Se hospedó 4 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

WONG

Se hospedó 3 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Steven, Pasadena

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service from staffs throughout the hotel. Hotel rooms are really old design. Should consider renovation.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 2 may. 2024
Dear Steven、Pasadena,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Hokkaido.

8/10 Bueno

Haifeng

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The wireless is not stable and inaccessible some times.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Kean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

6/10 Aceptable

Natalie, Bangkok

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
the two most annoying issues I have with this hotel is about cleaning the room and filling up the bottle of water in our room. I have to tell the front desk every day about it. Secondly, once they know that I booked the room indirectly, the way the front desk treat me is totally different as if I pay much less blooking indirectly. Being just a silver member is nothing. I spent 12,000n USD with my stay this time but the way I been treated any the staff is so bad.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 10 ene. 2024
Dear Natalie、Bangkok,Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Expedia.We regret to learn about your dissatisfaction with our service, it certainly was not our intention to disappoint. We strive to provide the highest quality of service to all of our guests and I apologize that we did not meet your expectations. We intend to share your feedback with the respective departments and we sincerely hope that you will give us another opportunity to show you that this is not the typical experience at our hotel.

8/10 Bueno

Steve

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ok hotel. Ski access tremendous. Some of restaurants excellent. Breakfast tremendous. Wi-Fi useless most of the time. Service hit or miss dependent on the individual. Concierge poor in every interaction- they’re not set up or trained to do the job by our experience, just friendly amateurs. Overall would probably do Ritz Carlton instead.
Se hospedó 8 noches en diciembre de 2023

10/10 Excelente

Manwen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
還會再次入住
一切都好
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 10 ene. 2024
能得到您的赞赏与肯定,我们由衷表示感谢。今后我们也将为成为深受顾客喜爱与欢迎的酒店而不断努力。我们全体员工真诚期待您的再次光临。

8/10 Bueno

Ivy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No clear indication where to line up for the shuttle bus. Many guests like us need to go out and check with driver ourselves under the freezing snowy weather. The room was not cleaned up which was already past 5pm, which I got to know about it because I needed to go back to the room to collect something. Not until we ran into the housekeeping staff at my room, the staff started to collect the cleaning stuff and make up the room. I requested not to assign the room at the back of the corridor but the room I stayed was the second last room of the corridor. What was the difference !
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 2 feb. 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excelente

Prithep

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like; Ski in/out, Many good restaurants in hotel. Dislike; Town is too far for walking.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hilton Niseko Village el 26 dic. 2023
Dear Prithep,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We are pleased to hear that you enjoyed your recent stay.We hope to have the pleasure of welcoming you back again in the future.