Dear Giselle, would like to thank you for choosing to stay with us and for taking the time to note your experience. It certainly has been a pleasure having you with us. Please do accept our sincere apology for your experience as this is not what we are all about. There was a slight misunderstanding from our end and our team should have done better in assisting you further. Once again, thank you and we strongly hope that we can have you back in the future to experience us again as I assure you will not be disappointed. Rockin' regards,

Hi Paul, thank you for your time to write this review and the full score given. You ROCK!!! We are glad to know you enjoyed your recent stay with us especially to our amplified service offered by Band Member and our location which is located in the prime tourist area Kuta Beach. Please stay tuned to our social media for updated news, upcoming events or other cool promotion. Don’t hesitate to let us know shall your travel bring you back to Hard Rock Hotel Bali. We shall look forward to welcoming you back on the stage, Paul! Rockin’ regards,

Dear Mauricio, Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. Your feedback is highly valued and will be shared with the team. I am sorry to hear we did not fit in to your expectations on this visit. It would be great if you can provide me some of your suggestions so that my team can then look into it next. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced. I also would suggest that you check out the new Deluxe Premium as they are very cool in feel and design. Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

Dear Anna, thank you very much for taking your time to write this review. First of all, do allow me to respond in English due to I don't master your preferred language. We are so glad to read that you have enjoyed your recent stay with us at Hard Rock Hotel Bali, and thank you for being our Rock Star. We surely will be looking forward to welcome you back at Hard Rock Hotel Bali, shall there be further assistance that we could offer towards your upcoming visit, please do not hesitate to let us know. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

Dear Jaume, thank you very much for taking your time to write this rockin' review. We are so glad to read that you and your family has managed to enjoy your recent stay with us at Hard Rock Hotel Bali, especially mentioning our prime location in the heart of Kuta that is close to most of the things in the area. We will be looking forward to welcome you back at Hard Rock Hotel Bali, do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

Dear Biscuit, thank you very much for taking your time to write such a rockin' review. We could not be more agree to you that we are the prefect hotel for a family holiday. Thank you so much for acknowledging your Rock Star experience with us at Hard Rock Hotel Bali, our prime location in Kuta, as well as the Amplified Service delivered by our Band Members (staff). Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

Dear Claudia, thank you very much for taking your time to write this beautiful review. We are so glad to see that you enjoyed your stay with us at Hard Rock Hotel Bali, as well as manage to benefit the Amplified Service delivered by our Band Members (staff). Do stay tuned for our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer. Rockin' Regards, Ian Kusuma Asst. Marketing Communication Manager

Dear Guest, thank you very much for taking your time to write this review. We are glad to hear that you enjoyed your stay with us, inclusive the facilities, breakfast as well as the Amplified Service delivered by our Band Members (staff). Do stay tuned for our upcoming events and promotion! Rockin' Regards, Ian Kusuma Asst. Marketing Communication Manager

Dear Matthew, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

Dear SUDHEESH BALAKRISHNA,Thank you for choosing to stay with us and taking the time to give a rating. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Albrey, Thank you for taking the time to share your recent stay experience. Our team strives for excellence in everything they do when it comes to maintaining cleanliness. The dampness in the room does not reflect the standard we adhere to and we regret any shortcomings in reference to that. Your feedback is really appreciated as our team will inspect the room promptly and carry out further action to overcome the issue accordingly. We have a dedicated team that regularly tests the water quality routinely throughout the day and follow a strict pool maintenance schedule. Our pool is treated to national industry standards to ensure a safe and enjoyable experience for all of our guests.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.Thank you for choosing us and we do hope to turn your experience around when you visit Bali.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Siv, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad to hear that you enjoyed your stay overall. Well-known as the leading family hotel in the island, we believe everyone deserves a great time, especially the little ones!Our culinary team craft a tasty selections for the breakfast spread as well as the ala carte menu. We are pleased to know the breakfast experience is superb, yet the other menus were not quite as you're expected. If only you let us know directly, our team would have been able to assist you accordingly. Regarding food and beverage prices in the hotel, our pricing point remains competitive with other international 5-star resorts around Kuta and Bali in general. Daily promotions and happy hour are also available for guests to enjoy.Thank you for choosing us and we shall look forward to rocking with you again!Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Anita, Thank you for choosing to stay with us and taking the time to share your feedback. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Nicole, Thank you for having your holiday at Hard Rock Hotel Bali. As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. The activities and hustle bustle within hotel premises may be overwhelming for some people, but our team strive for guest's convenience at most.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Roland,Thank you for having taken the time to share your impressions about us.As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service. Like no other, our star studded facilities channels a rock star vibe for every guest to enjoy.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

Dear George, Thank you for staying at Hard Rock Hotel Bali. We are delighted to know you enjoyed every bit of the holiday and pampered by our friendly staff who craft a memorable stay for you and the family. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Scott, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Kheng Joo, Thank you for staying at Hard Rock Hotel Bali and taking the time to share your kind review. Thrilled to learn the score given as it indicates you had a blast during your stay with us. Your kind compliment is highly appreciated and will be shared with our team, you are a Rockstar!It has been a pleasure of having you and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Yusliana Binte,Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!It has been a pleasure having you and we will be looking forward to welcome you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

Dear Kirsten, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and our team here are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Meryem,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is so stunning and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear JONATHAN, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear MASAMI, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and you had a great time by the pool while strolling around our large premises.It has been a pleasure having you and we are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Rachel,Thank you for taking time to share your recent stay with us. We are pleased to learn your wonderful compliments towards our family friendly facilities and how our hotel is a perfect choice for an enjoyable family travel. In Hard Rock, we believe every family member deserves a great time, especially the little ones. It has been a pleasure having you and we are looking forward to welcome you and your beautiful family soon for another rockin' holiday!Rockin’ regards,Management of Hard Rock Hotel Bali

Dear Alev,Thank you for taking the time to share your recent experience. Regret to learn your stay was not live up to the expectations. After checking backstage, our team managed to assist you twice in regards to inconveniences at bathroom and if you had raised your concerns regarding the unpleasant odor, we are sure our team could have helped you in any way.Hard Rock Hotel Bali thrive to improve in all aspects as guests' convenience is our utmost importance. Just to name a few, we planning to revamp our Rock Shop to offer a better shopping experience, construction of ramp on the main pool stairs which specifically designed to accommodate prams, wheelchairs and redesign Starz Diner restaurant and followed by Sunset Point transformation into permanent breakfast area. Upon completion, this will be a fantastic lift up for an enjoyable stay experience.Thank you for being with us and we do hope to have the opportunity to turn your experience around.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Mat, Thank you for staying with us and we are glad that you enjoyed your stay despite some challenges you faced. Your positive feedback towards our facilities and friendly staff is greatly appreciated. Regret to know your overall holiday was not fully enjoyable in certain areas. During high season period, the hassle in hotel premises especially pool can be very high and may overwhelming for some guests. We sincerely apologize for the inconvenience you had upon check in. In the meantime of waiting your room to be ready, our team provide a room for your family to take a break and enjoy the facilities. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.Given the featured amenities, our Loft Room is a perfect choice for family with teenagers or friends traveling together. Should the 3 Queen Bed layout does not suit you well especially in terms of privacy, we suggest guests to book 2 rooms or more. Line up activities are carefully prepared by our Vibe team, especially at pool with schedule that display each game. As our commitment to provide entertainment for all ages, range of games are designated to ensure all guests enjoy the game of choices accordingly. Thank you for being with us and should you consider a return visit to Hard Rock Hotel Bali, we are available at your fingertips to assist you and plan a much more convenient stay.Rockin’ Regards,Management of Hard Rock Hotel Bali

Dear Amer, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. Do stay tuned to our news and let us know if we can be of service for the next trip back to Bali. We shall look forward to welcoming you back with us again.Rockin' regards,Management of Hard Rock Hotel Bali

Dear Junhwan,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Leon Libardo Navia,Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. We truly appreciate your feedback and do stay tuned to our news. Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Sun Helen, Thank you for having you precious holiday with us. As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. We highly encourage all guests to have fun with our line up of activities and facilities, especially the little ones. It's great to know you enjoyed every bit of it.Thank you for being with us and we are much looking forward to welcome you back for another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

Dear Silvia, Thank you for having your holiday at Hard Rock Hotel Bali. We are delighted to know you enjoyed most of the time at our fantastic pool and pampered by our friendly staff who craft a memorable stay for you and the family. Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Rana, Thank you for staying with us and taking time to share your recent stay experience. Regret to learn your stay was not up to the satisfactory.After checking backstage, we discovered that our team had met you directly in the room once you raised the concern about the room being dirty. In the meantime, while our team prepares another room to move-in, we are looking forward to meet you at the reception. However, you did not approach the reception to meet our team regarding confirmation to move the another room and we did not hear anything from you either. We regret for falling short of our aim in providing you with an exceptional stay and we do hope to have the opportunity to turn your experience around. Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Caroline,Thank you for having your holiday at Hard Rock Hotel Bali. We are delighted to know you enjoyed the rock star atmosphere and pampered by our friendly staff who craft a memorable stay for you and the family. As the leading family and entertainment hotel in Bali, we believe every family member deserves a great time with the line up activities, especially the little ones! Thank you for being with us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Rose, Thrilled to learn the perfect rating as it shows you had a blast during your stay with us. Our band members are the best! They are the heart and soul of Hard Rock Hotel Bali. Your kind compliments are highly appreciated and will be shared with our team. You are a Rockstar!We are so pleased to learn such a heartwarming review of yours and looking forward to welcome you back for another rockin' holiday!Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Sumit Kumar,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Mehdi, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is so enjoyable. We are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Matthew, We were blown away by your kind and sweet review of your recent stay with us. The incredible feedback from every guest truly drives us to provide an experience that is second to none. We are looking forward to welcome you back soon on the stage!Rockin' regards,Management of Hard Rock Hotel Bali

Dear Winston, Inspired by the family's happiness, we believe everyone deserves a great time and our team is here to craft a memorable stay for you. We are thrilled to know you enjoyed the location where the iconic Kuta beach and nearby shopping attractions can be reached by walking distance. It has been a pleasure of having you and we are looking forward to welcome you and your beautiful family back soon for another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Kamal, What a pleasure to learn your feedback about our staff. Our band members are the heart and soul of Hard Rock Hotel Bali that we are so proud of and they are willing to go the extra mile to deliver amplified service.Thank you for being with us and we are looking forward to welcome you back on the next rockin' holiday!Rockin' regards,Management of Hard Rock Hotel Bali

Dear Tsukitate,Thank you for choosing to stay with us and taking the time to share the rating. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Clinton, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad to know that you enjoyed your stay overall. It has been a pleasure having you. We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

Dear Shipra,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Alexandra,Thank you for taking the time to share your recent stay with us. At Hard Rock, we strive to deliver impeccable service to our guests, therefore, we regret having learned about your concerns after your departure as this prevented us from addressing the issues in a timely manner. Our management will initiate the plan to upgrade our facilities next year by implementing additional changes. This includes construction of ramp on the main pool stairs and specifically designed to accommodate stroller, wheelchairs, etc. Having checked backstage, we found no raised concerns during your stay. It would be great if you let our team know directly in accordance to your inconvenience in the room, as we are confident that our team will assist you in any way possible. We take maintenance and cleanliness very seriously at our hotel and every room should be spotless and fresh. Our team strives for excellence in everything they do when it comes to maintaining our facility and preparing rooms for our guests. We truly hope you're in a good well being now. We are sad for not achieving our goal of providing you with a top notch stay and we do hope to have the opportunity to turn your experience around.Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Sandra, Inspired by the family's joy and warmth, we believe everyone deserves a great time and our team is here to craft a memorable stay for you. We are thrilled to know you laid back and had a great time at our fantastic pool. Hard Rock thrives to improve in all aspects as guests' convenience is our utmost importance. Just to name a few, currently we are renovating reception area and upgrading memorabilia collection in the upcoming months. At the same time, we are planning to implementing an online check in procedure for a hassle free experience and revamp our Rock Shop to offer a better shopping experience.It has been a pleasure of having you and we are looking forward to welcome you and your beautiful family back soon for another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

Dear Steven,It has been a pleasure having you. As a family hotel, we believe every family member deserves a great time, especially the little ones. We are delighted to know you enjoyed the breakfast. Unlike any others, our breakfast spread and its delicious selections really pamper the palate. Your feedback regarding pricing point is understandable, however ours is priced fairly and remain competitive with other international 5-star resorts around Kuta and Bali in general.Delivering amplified service is our commitment and should you have any unpleasant experiences, it would be great if we hear this from you directly as we believe our team will go above and beyond to ensure you had a pleasant experience as possible. Thank you and we do hope to have the opportunity to turn your experience around.Rockin' regards,Management of Hard Rock Hotel Bali