尊敬的客人，您好！感谢您选择昆明中心皇冠假日酒店，我们很高兴您对酒店作出的好评和称赞！相信您已亲身体会到酒店位置的便捷，酒店位居市中心一环核心商圈，到达各商场景区交通都十分便利；这也正是大多数客人选择我们酒店的原因之一。您的点评是鞭策我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验。 再次感谢您对昆明中心皇冠假日酒店的厚爱，我们期待着您的再次光临！ 昆明中心皇冠假日酒店总经理 李寅宁

Dear Guest, Thank you very much for choosing Crowne Plaza Kunming City Centre. We are looking forward to serve you again in the near future and bring you a better experience during your stay with us. Thank you for your support. Wish you have a wonderful day and look forward to welcome you back to our hotel soon.

Dear Guest， thank you for taking the time to share your valuable feedback with us. We are very happy to know that you enjoyed your stay with us and that our great location,good breakfast and facilities made your stay experience more memorable. Also we will continue to strive in delivering quality services, allowing our guests＇ to indulge in the best they deserve. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you!

亲爱的客人您好； 感謝您對此次入住進行點評。 我們很高興您對此次入住十分滿意同時給予了我們很高的評價和認可。我們衷心希望酒店優越的地理位置，幹凈整潔的客房，工作人員熱忱的服務為您的旅途留下了美好愉快的回憶；我們將繼續為您提供高效的服務、潔凈的空間和舒適的客房，讓您享受更為優質的入住體驗。再次誠意致謝！我們期待著您的再次惠顧蒞臨！ 昆明中心皇冠假日酒店總經理 　　　李寅寧

Dear Guest, Thank you very much for your feedback. Please do accept our sincere apology for any inconvenience caused. We look forward to serve you again in the near future and bring you a better experience during your stay with us. Should you have any assistance please do not hesitate to contact us at your convenient. Thank you!

Dear Guest, Thank you very much for choosing Crowne Plaza Kunming City Centre. We look forward to serve you again in the near future and bring you a better experience during your stay with us. Should you have any assistance please do not hesitate to contact us at your convenient. Wish you have a wonderful day and look forward to welcome you back to our hotel soon. General Manager Albert Lee

Dear Guest, First of all please accept my sincere thanks and appreciation for choosing Crowne Plaza Kunming City Centre as your preferred accommodation in Kunming. We are very pleased to know that you are satisfied for our hotel.Look forward to welcome you back to our hotel soon. General Manager Albert Lee

Dear Guest, Thank you very much for choosing Crowne Plaza Kunming City Centre. We look forward to serve you again in the near future and bring you a better experience during your stay with us. Wish you have a wonderful day and look forward to welcome you back to our hotel soon.

Dear Guest, First of all please accept my sincere thanks and appreciation for choosing Crowne Plaza Kunming City Centre as your preferred accommodation in Kunming. We are very pleased to know that you are satisfied for our hotel. Look forward to welcome you back to our hotel soon.

尊敬的客人您好， 感謝您對我們酒店給予的好評和認可，希望我們酒店優越的地理位置為您的出行帶來了便捷，同時我們在每間客房內配備了耳塞，希望能減少施工帶來的噪音，感謝您的支持，期待您的下次光臨！ 昆明中心皇冠假日酒店總經理-李寅寧

Dear Guest, Thank you very much for choosing Crowne Plaza Kunming City Centre. We look forward to serve you again in the near future and bring you a better experience during your stay with us. Should you have any assistance please do not hesitate to contact us at your convenient. Wish you have a wonderful day and look forward to welcome you back to our hotel soon. General Manager Albert Lee

친애하는 손님, 안녕하세요; Crowne Plaza Kunming Centre에 머 무르셔서 감사합니다. 호텔 직원 교육을 지속적으로 강화하고 체크인 시간을 단축하며 고객에게 더 빠른 서비스 경험을 제공 할뿐만 아니라 비오는 날에도 스키 매트 및 기타 시설을 추가 할 것입니다. 보다 안전한 여행을 위해 숙박 해 주셔서 감사합니다. 다음 방문을 진심으로 기대합니다! 리 이닝 총지배인

尊敬的客人您好； 感谢您的入住，非常高兴您对本次入住十分满意，期待您的下次光临！

尊敬的客人您好；非常感谢您选择入住昆明中心皇冠假日酒店同时对我们给予的好评和认可，我们将不断努力，为每一位客人提供更加优质的服务，畅享优越入住体验，期待您的下次光临！ 酒店总经理 李寅宁

Dear Guest, First of all please accept my sincere thanks and appreciation for choosing Crowne Plaza Kunming City Centre as your preferred accommodation in Kunming. We are very pleased to know that you are satisfied for our brand, and we will try our best to do better. Thank you for your continous support. Look forward to welcome you back to our hotel soon.

Dear Guest, We feel so sorry for the inconvenience due to the construction of the swimming pool. We have changed the imformation of different OTA. And we will strengthen the check of housekeeping. And towels will be changed in this year. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. We hope this would not deter you from choosing Crowne Plaza Kunming City Centre again in the future. Thank you!

尊敬的客人，您好 感谢您对此次入住进行点评。 我们很高兴您对此次入住十分满意， 并高度认可了我们优越的地理位置。我们将继续为您提供高效的服务、洁净的空间和舒适的客房，让您享受更为优质的入住体验。 再次诚意致谢！我们期待着您的再次惠顾莅临！

Dear Guest, Thank you very much for choosing Crowne Plaza Kunming City Centre. We look forward to serve you again in the near future and bring you a better experience during your stay with us. Should you have any assistance please do not hesitate to contact us at your convenient. Wish you have a wonderful day and look forward to welcome you back to our hotel soon. General Manager Albert Lee

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our good location, service, and very clean and neat made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you!

Dear Guest, First of all please accept my sincere thanks and appreciation for choosing Crowne Plaza Kunming City Centre as your preferred accommodation in Kunming. We are very pleased to know that you are satisfied for our service. Meanwhile, we are sorry for the noisy, and we have prepared the earplugs in every room to ensure our guest to have a good sleep. Look forward to welcome you back to our hotel soon. General Manager Albert Lee

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel and all good things made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Marcom

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we are looking forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Edwin

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Edwin

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

親愛的客人，您好 感謝您選擇昆明中心皇冠假日酒店，我們很高興您對酒店作出的好評和稱贊！相信您已親身體會到酒店位置的便捷，這也正是大多數客人選擇我們酒店的原因之壹。同時也非常高興得到您對酒店員工服務的認可；您的好評是我們不斷前行的動力，酒店將不斷提高服務質量，帶給您更多驚喜體驗。 再次感謝您對昆明中心皇冠假日酒店的厚愛，我們期待著您的再次光臨！

親愛なるお客様、こんにちは。 昆明センターの王冠の休日ホテルを選んでいただき、ありがとうございます。ホテルの位置の便利さを実感したと信じていますが、これはまさにお客様が私たちのホテルを選んだ理由の一つです。あなたの好評は私達の前進する動力で、ホテルは絶えずサービスの品質を高めて、もっと多くの喜びの体験を持ってきます。 再度昆明センターの王冠の休日ホテルに対するご厚愛に感謝します。

親愛なるお客様、こんにちは。 昆明センターの王冠の休日ホテルを選んでいただき、ありがとうございます。ホテルの位置の便利さを実感したと信じていますが、これはまさにお客様が私たちのホテルを選んだ理由の一つです。あなたの好評は私達の前進する動力で、ホテルは絶えずサービスの品質を高めて、もっと多くの喜びの体験を持ってきます。 再度昆明センターの王冠の休日ホテルに対するご厚愛に感謝します

尊敬的客人，您好 感谢您对此次入住进行点评。 我们很高兴您对此次入住十分满意， 同时对我们的酒店和相关服务都非常满意。我们将继续为您提供高效服务、洁净空间和舒适客房，让您享受更为优质的入住体验。 再次诚意致谢！我们期待着您的再次惠顾莅临！

尊敬的客人，您好 感谢您入住昆明中心皇冠假日酒店并给予我们很好的评价，您的认可和鼓励是我们不断前进的动力，将来我们会继续努力，为您提供更加优质的服务！昆明中心皇冠假日酒店期待您的再次光临！

Dear Guest , Thank you for taking the time to share your valuable feedback with us.We are so happy you are very satisfied with your staying experience. In the future,we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Edwin

Dear guest: We are very sorry to bring you a very unpleasant experience. We have asked the information of the HSKP, the staff took the room' card after cleaning your room in order to save the energy. We are going to strength the training of staffs to avoid those issues. And for the laundry service, the bank near us was redecorating, and the smell of the oil paint was extremely awful which affected the clothes. We feel so sorry to all those bad things, and the solution, improvement will be done. We ensure those things won't happen again.

尊敬的客人，您好！ 非常感谢您入住昆明中心皇冠假日酒店，并向我们分享您的入住感受，很高兴可以得到您对酒店地理位置以及酒店舒适客房的认可。酒店地处市中心，周围商圈众多，吃饭逛街都十分方便。您对入住经历的肯定是对我们最大的鼓励，也是我们一直以来努力的方向。我们将再接再励，更致力于为您提供优质完善的客房设施，让您拥有舒适愉悦的入住体验。 再次感谢您的莅临，我们真诚期待您下次继续入住昆明中心皇冠假日酒店。

尊敬的客人，你好！ 感谢您选择昆明中心皇冠假日酒店并且给予评价。酒店致力带给每一位客人高效便捷的服务和舒适干净的客房。希望能够让每一位客人都有宾至如归的感受。期待您的再次到来，我们诚挚地为您服务。

Dear guest, Thank you for choosing Crowne Plaza Kunming City centre and giving an evaluation. I'm glad that the hotel's location and comfortable rooms bring you a pleasant experience. But we are also very sorry to see that the hotel staff's poor English communication make your inconvenience . We are very sorry about this, but please rest assured that we will strengthen staff English training. Efforts to bring you more superior accommodation experience. Sincerely Echo

Dear guest, Thank you for choosing Crowne Plaza Kunming City centre and giving an evaluation. I'm glad that our freindly helpful staff and comfortable rooms bring you a pleasant experience. However,I'm sorry to see that our bathroom and restroom down stairs were just average with minor plumbing issues.Thank you for your feedback. We will focus on checking and improving. Sincerely Echo

Dear customer, how do you do? Thank you for choosing to stay at the Crowne Plaza kunming city center. I'm sorry for the unpleasant experience caused by the closing of the hotel pool. The hotel always insists on providing the most comfortable accommodation experience for customers, and will never close the swimming pool for cost saving. This is very silly and actually does no good to the hotel. As you can feel the weather in Yunnan during the rainy season, the outdoor swimming pool provided by the hotel cannot be opened normally during the rainy season to ensure the health of guests. However, as you can see, in order to guarantee the needs of the guests, the hotel provides the right to use the indoor swimming pool of another hotel for free and reimburses the travelling fare of the guests. By the way, another hotel is only 5 minutes away from us, very convenient! We are trying to ensure a good experience for our guests. It is very sad to see that our compensation measures let you have a deeper misunderstanding. I hope my explanation can let you know our sincerity. Thank you again for your kindness to our holiday . We look forward to your visit again!