Una piscina al aire libre, sombrillas, sillones reclinables de piscina
Ver disponibilidad

Opiniones sobre Citadines Uplands Kuching

4 out of 5
Citadines Uplands Kuching
No. 55 Jalan Simpang Tiga, Kuching, Sarawak

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 153 de 441 opiniones" "
Evaluación: 8 - Bueno. 195 de 441 opiniones" "
Evaluación: 6 - Aceptable. 69 de 441 opiniones" "
Evaluación: 4 - Mediocre. 11 de 441 opiniones" "
Evaluación: 2 - Terrible. 13 de 441 opiniones" "

8,4/10

Limpieza

8,2/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jennifer Fang Ni

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
a bit rundown for the price is charges
Se hospedó 1 noche en abril de 2024
Respuesta de Liaw May Choo el 16 may. 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Jennifer Fang Ni

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is getting a bit too old. The night shift staff was totally unfriendly despite I have elderly and children with me checking in near midnight.
Se hospedó 1 noche en abril de 2024
Respuesta de Liaw May Choo el 16 may. 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Jennifer Fang Ni

Viajó por negocios
Le gustó: Limpieza, servicios
I think the property needs some minor upgrade - the facility is a bit run down for the price it demands.
Se hospedó 1 noche en abril de 2024
Respuesta de Liaw May Choo el 16 may. 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Jimmy

A bit dated, maintenance might be a bit lagging.
Se hospedó 1 noche en mayo de 2024
Respuesta de Liaw May Choo el 10 may. 2024
Dear Jimmy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Mediocre

Yasushi

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
The walls in the bathrooms and the carpets in the hallways are quite dilapidated.
Se hospedó 4 noches en mayo de 2024
Respuesta de Liaw May Choo el 8 may. 2024
Dear Yasushi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Zhi chao

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Good location. Staff is friendly. Just hope the room is cleaner
Se hospedó 3 noches en abril de 2024
Respuesta de Liaw May Choo el 23 abr. 2024
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Kathleen

The staff were pleasant and efficient. However, the property needs serious renovating. For example: 1. The window didn’t lock properly and noisy traffic became an issue. 2. The bathroom door is rotting at the base. 3. The room was smelly. 4. The stained toilet seat needs replacing. 5. They fork out the cheapest toilet roll to be found on the market.
Se hospedó 5 noches en enero de 2024
Respuesta de Liaw May Choo el 19 ene. 2024
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Sung Ho

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
전반적으로 만족함
Se hospedó 7 noches en noviembre de 2023
Respuesta de Liaw May Choo el 4 dic. 2023
Dear Sung Ho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Chieng

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Liaw May Choo el 30 nov. 2023
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Li Fong, Kuala Lumpur

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
the staff is very helpful
Se hospedó 3 noches en octubre de 2023
Respuesta de Liaw May Choo el 8 nov. 2023
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Chu-Li

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Liaw May Choo el 8 nov. 2023
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Sung Ho

Viajó por negocios
Se hospedó 3 noches en septiembre de 2023
Respuesta de Liaw May Choo el 2 oct. 2023
Dear Sung Ho, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Se hospedó 6 noches en agosto de 2023
Respuesta de Liaw May Choo el 22 sept. 2023
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Rhyselle Bernadette

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Liaw May Choo el 25 sept. 2023
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Good location. It's time to renew the rooms.
Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Liaw May Choo el 11 sept. 2023
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

10/10 Excelente

CHRISTOPHER VIXTRICDAY

Se hospedó 1 noche en septiembre de 2023
Respuesta de Liaw May Choo el 2 oct. 2023
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

2/10 Terrible

Tessa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Liaw May Choo el 24 ago. 2023
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Ronald

Viajó en grupo
Le gustó: Limpieza, servicios
1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall
Se hospedó 2 noches en julio de 2023
Respuesta de Liaw May Choo el 26 jul. 2023
Dear Ronald, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terrible

JUNWEN

Se hospedó 3 noches en julio de 2023
Respuesta de Liaw May Choo el 4 ago. 2023
Dear Junwen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Karl-Heinz

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Gute Lage, freundliches Personal, schnelles WLAN, geräumige Wohneinheit mit gut ausgestatteter Kuechenzeile, schöner Pool ....
Se hospedó 4 noches en julio de 2023
Respuesta de Liaw May Choo el 11 jul. 2023
Dear Karl-Heinz, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Dennis

Viajó por negocios
Le gustó: Limpieza
No water, aircon wasnt cold at all. Good location.
Se hospedó 5 noches en junio de 2023
Respuesta de Liaw May Choo el 20 jun. 2023
Dear Dennis, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Timothy

Se hospedó 1 noche en mayo de 2023
Respuesta de Liaw May Choo el 25 may. 2023
Dear Timothy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Viho

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
Se hospedó 1 noche en mayo de 2023
Respuesta de Liaw May Choo el 25 may. 2023
Dear Viho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terrible

Kathleen

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
Se hospedó 5 noches en mayo de 2023
Respuesta de Liaw May Choo el 21 may. 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Soundharanayagi

Le gustó: Limpieza, estado de la propiedad e instalaciones
A decent property nothing much to complain about, Staff are very friendly and accomodative
Se hospedó 2 noches en mayo de 2023
Respuesta de Liaw May Choo el 10 may. 2023
Dear Soundharanayagi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Johannes, London

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
Se hospedó 3 noches en abril de 2023
Respuesta de Liaw May Choo el 10 may. 2023
Dear Johannes, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Mediocre

Spirto

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
Se hospedó 5 noches en abril de 2023
Respuesta de Liaw May Choo el 17 abr. 2023
Dear Spirto, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Natasha

Viajó con su familia
Le gustó: Comodidad de la habitación
4 night stay in Kuching
Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
Se hospedó 4 noches en diciembre de 2022
Respuesta de Liaw May Choo el 22 mar. 2023
Dear Natasha , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Kathleen

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staff. Comfortable accommodation.
Se hospedó 5 noches en febrero de 2023
Respuesta de Liaw May Choo el 8 nov. 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Kim Loong

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.
Respuesta de Liaw May Choo el 16 ene. 2023
Dear Kim Loong , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de la habitación
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Liaw May Choo el 28 dic. 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Tiong Seng

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Respuesta de Liaw May Choo el 17 abr. 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Kevin

Se hospedó 5 noches en diciembre de 2022
Respuesta de Liaw May Choo el 17 abr. 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Liaw May Choo el 5 dic. 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terrible

Trevor

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

ANAK EDWARD GANIE KATHRIE

Viajó con su pareja
Le gustó: Limpieza, servicios
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Se hospedó 2 noches en octubre de 2022
Respuesta de Liaw May Choo el 31 oct. 2022
Dear Anak Edward Ganie Kathrie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terrible

Fatt Lim

Se hospedó 3 noches en agosto de 2022
Respuesta de Liaw May Choo el 9 sept. 2022
Dear Fatt Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Kuan Hock

Le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Choon Cheat

Se hospedó 7 noches en agosto de 2022
Respuesta de Liaw May Choo el 16 ago. 2022
Dear Choon Cheat, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Kho Ying

Viajó con su pareja
Le gustó: Limpieza
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Huey

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Se hospedó 6 noches en julio de 2022
Respuesta de Liaw May Choo el 15 jul. 2022
Dear Huey, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Magdalene

Viajó con su familia
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Se hospedó 3 noches en junio de 2022
Respuesta de Liaw May Choo el 4 jul. 2022
Dear Magdalena, thank you for taking your time to write this review. We have noted your feedback and will work on further improvement with Engineering and Housekeeping department on the issues highlighted. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
Se hospedó 7 noches en junio de 2022
Respuesta de Liaw May Choo el 29 jun. 2022
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

8/10 Bueno

AFENDI

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en junio de 2022
Respuesta de Liaw May Choo el 7 jun. 2022
Dear Afendi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

Natalie

Se hospedó 5 noches en mayo de 2022
Respuesta de Liaw May Choo el 30 may. 2022
Dear Natalie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bueno

Wong

Se hospedó 3 noches en abril de 2022
Respuesta de Liaw May Choo el 11 abr. 2022
Dear Wong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Aceptable

TING LOONG

Viajó por negocios
Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.
Se hospedó 3 noches en marzo de 2022
Respuesta de Liaw May Choo el 2 abr. 2022
Dear Ting Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Kim Loong

Viajó por negocios
Le gustó: Servicios, estado de la propiedad e instalaciones
Like the surrounding quite and nearby to Spring Shopping mall
Se hospedó 3 noches en febrero de 2022
Respuesta de Liaw May Choo el 15 feb. 2022
Dear Kim Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for sharing your feedback about your stay experience with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you and we hope to welcome you back again. Warm Regards, Liaw May Choo - Residence Manager

8/10 Bueno

Siti Hawa

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022
Respuesta de May el 8 feb. 2022
Dear Siti Hawa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Excelente

Sunghun

Se hospedó 28 noches en enero de 2022
Respuesta de May el 8 feb. 2022
Dear Sunghun, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager