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Opiniones sobre Swiss-Garden Beach Resort Kuantan

4 out of 5
Swiss-Garden Beach Resort Kuantan
2656-2657, Mukim Sungai Karang, Balok Beach, Berserah, Kuantan, Pahang

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 85 de 467 opiniones" "
Evaluación: 8 - Bueno. 228 de 467 opiniones" "
Evaluación: 6 - Aceptable. 117 de 467 opiniones" "
Evaluación: 4 - Mediocre. 25 de 467 opiniones" "
Evaluación: 2 - Terrible. 12 de 467 opiniones" "

7,6/10

Limpieza

7,8/10

Personal y atención

8,0/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

TEOW MING

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall is good.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nabilah M.J. Marcom Executive el 2 may. 2024
Dear TEOW MING ,We appreciate your rating! We're pleased to hear that you had a good experience during your stay. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to seeing you again!Yours sincerely,

10/10 Excelente

Mohan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Studio room was newly renovated & nicely done!
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Azrin el 13 oct. 2023
Dear Valued Guest,Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for the perfect rating. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 Bueno

Chooy Yee

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!
Se hospedó 1 noche en agosto de 2023
Respuesta de Azrin el 16 ago. 2023
Dear Chooy Yee, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 Bueno

Beatrice

Se hospedó 4 noches en julio de 2023

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
The bathroom is old and dated.
Se hospedó 3 noches en julio de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 26 jul. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will upgrade our facilities starting this year (March 2023) just for your information just to ensure our guest’s satisfaction meet the requirements. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Bueno

Min Li

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel suitable for family and kids
the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.
Se hospedó 2 noches en junio de 2023
Respuesta de AL HAZIQ el 30 jun. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Bueno

Hany

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 30 jun. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 Excelente

SAW KEONG

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10
Se hospedó 1 noche en junio de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 17 jun. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

4/10 Mediocre

THIAN NGAN

Se hospedó 1 noche en mayo de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 30 jun. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!First and foremost we would like to thank you for choosing us. We appreciate your time to rate us and much appreciated. Regarding your disappointment, we are truly apologize for any inconveniences caused. We will investigate for further action to improve. We acknowledge your constructive comment and we hope to serve you better next time. Stay Safe and have a good day!:)Thank you so much.

10/10 Excelente

Anis

Se hospedó 1 noche en mayo de 2023
Respuesta de AL HAZIQ el 13 may. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Bueno

Eugene

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very scenic
Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.
Balcony view
Beach view in the morning
Se hospedó 1 noche en abril de 2023
Respuesta de AL HAZIQ el 28 abr. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Bueno

NORMASITA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.
Se hospedó 2 noches en marzo de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 24 mar. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 Excelente

Eugene

Se hospedó 1 noche en febrero de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 26 feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 Excelente

Mohamed Nasir

Se hospedó 1 noche en febrero de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 26 feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Bueno

Eugene

Se hospedó 1 noche en febrero de 2023
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 26 feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Bueno

Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One night stay so ddint get to.use much facilities
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 23 ene. 2023
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Bueno

Stephen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family vacation
The hotel has direct access to the public beach which is very convenient.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 5 ene. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Bueno

Zuraina

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Nice place for get away with family and friends
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 5 ene. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 Excelente

Azee shawarne

Se hospedó 1 noche en diciembre de 2022
Respuesta de Best Regards, AL HAZIQ Marcom Manager el 5 ene. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

6/10 Aceptable

Cathrine

Se hospedó 4 noches en diciembre de 2022
Respuesta de AL HAZIQ el 22 dic. 2022
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Bueno

Muhammad Ilham bin Ahmad, Jenjarom

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.
Respuesta de Azrin Ramli el 17 nov. 2022
Dear Ilham,Thank you for sharing your feedback, both positive and constructive. Please rest assured we will having our renovation in 2023 for guests' better expericence. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer and we hope that you will consider us for your next business trip!Sincerely,Azrin Ramli

10/10 Excelente

Soo Men

Se hospedó 3 noches en agosto de 2022

8/10 Bueno

shalya, calabasas

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids
Se hospedó 2 noches en julio de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 26 jul. 2022
Dear Shalya, Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed our facilities and hope to welcome you and your family again in the near future. We hear you on the issues highlighted and will definitely take the necessary actions to improve our housekeeping service. Best regards, Sean Lim Marcom Manager

4/10 Mediocre

Chai

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
First and Last Memorable Trip
Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.
Se hospedó 2 noches en julio de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 26 jul. 2022
Dear Chai, Thank you for taking the time to leave us this review. We are sorry to hear about the defects of the amenities in the room assigned to you. We really appreciate your concern in highlighting the issues. We have reported the issues to the Team Leaders concerned to rectify the issues. Our management is in the midst of planning some improvement works to gradually enhance the amenities of our resort. We thank you for your kind patience and understanding. Best regards, Sean Lim Marcom Manager

10/10 Excelente

Akma Idayu

Se hospedó 1 noche en julio de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 19 jul. 2022
Dear Akma, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 Bueno

Messmer

Se hospedó 3 noches en julio de 2022

2/10 Terrible

Nina

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 19 jul. 2022
Dear Nina, Thank you for taking the time to leave us a rating. We hope that you could share with us on our shortcomings to allow us to further improve. Best regards, Sean Lim Marcom Manager

10/10 Excelente

Awaludin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 29 jun. 2022
Dear Valued Guest, Thank you for the perfect rating! We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 Bueno

MUHAMMAD NOORAZRI

Se hospedó 1 noche en mayo de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 4 jun. 2022
Dear Muhammad Noorazri, Thank you for taking the time to leave us a rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

10/10 Excelente

Suziana binti saod

Se hospedó 2 noches en mayo de 2022
Respuesta de Swiss-Garden Beach Resort Kuantan el 4 jun. 2022
Dear Suziana, Thank youfor leaving us a perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 Bueno

Ching Loon

Se hospedó 1 noche en abril de 2022
Respuesta de Sean Lim el 2 may. 2022
Dear Ching Loon, Thank you for leaving us a good rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

10/10 Excelente

Fahmi

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
front desk give a good services
Se hospedó 2 noches en febrero de 2022
Respuesta de Azrin Ramli el 24 mar. 2022
Dear Fahmi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Stay safe! Sincerely, Azrin Ramli

6/10 Aceptable

Swee Lin

Se hospedó 1 noche en febrero de 2022
Respuesta de Azrin Ramli el 21 feb. 2022
Dear Swee Lin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you! Sincerely, Azrin Ramli

6/10 Aceptable

Kam

Se hospedó 1 noche en enero de 2022
Respuesta de Azrin Ramli el 16 feb. 2022
Dear Valued Guest, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.

2/10 Terrible

Norazren binti Mohd

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Personal y atención
late check in
Se hospedó 1 noche en enero de 2022
Respuesta de Azrin Ramli el 7 feb. 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

10/10 Excelente

Hamdan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Sean Lim el 2 may. 2022
Dear Hamdan, Thank you for leaving us a perfect rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
TV channel not clear. Lighting can be improve
Se hospedó 1 noche en enero de 2022
Respuesta de Azrin Ramli el 7 feb. 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

8/10 Bueno

Nadiah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2021
Respuesta de Azrin Ramli el 10 ene. 2022
Dear Nadiah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We hope that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you. Yours sincerely, Azrin Ramli Admin Executive

10/10 Excelente

Hazira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2021
Respuesta de MayL el 13 dic. 2021
Dear Hazira , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

6/10 Aceptable

Muhamad Nazrin

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Beach Safety ; Vaccination Status Check
This was my 3rd or 4th times staying in this hotel, I have two concerns on my last stay 1. (ATV) Guests who rented this service are recklsessly riding the vehicle by the beach and more terribly, the parents allowed their young kids to monouver the bike. It gives discomfort due to loud sound of exhaust and most importantly safety of family with kids which exposed with speedy bike by the beach. We need to stop our kids from running around freely. They should provide proper off-road tracks suit with atv activities. Free-riding is dangerous 2. (Covid-19 complete vacc. check) Through out 3 days of my stay, NON OF THE STAFF ASK FOR MY VACC. STATUS. starting from check in and out, this is compulsory SOP required by the KKM in order for the hotel to operate their service. There was no assurance the guests of the hotel are secured with complete jabs. Previous hotel I stayed in Penang, one staff assigned just to check on the vacc. status, entrances and cafe. 3. (Finesse) I checked in and out almost everyday of my carrier as airlines crew and I know the procedures of the house should provide medical assistance for the guests whom in needed, just prepare few pieces of paracetamol in case in the middle of the night, shops are close, you get what I mean? Rather than just say "Tak Ada" okay? Hotel please take note Thank you
Se hospedó 2 noches en diciembre de 2021
Respuesta de MayL el 10 dic. 2021
Dear Muhamad Nazrin , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

10/10 Excelente

Khairulnisak

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2021
Respuesta de MayL el 9 dic. 2021
Dear Khairulnisak , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

8/10 Bueno

See Wee

Had to wait more than an hour to check in when arrive at 5pm!! Check in is after 3pm. I understand the room was not ready yet because not enough workers. All were working tirelessly and front desk staff were facing frustrated and angry guests. Should not have accepted so many guests if short of workers.
Se hospedó 3 noches en octubre de 2021
Respuesta de MayL el 9 nov. 2021
Dear See Wee , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

4/10 Mediocre

NURUL NABILA AL

Se hospedó 2 noches en octubre de 2021
Respuesta de Sean Lim el 2 may. 2022
Dear Nurul Nabila, Thank you for leaving us a rating. We hope to find out more about the areas related to our hospitality and services that did not meet your expectations. Best regards, Sean Lim Marcom Manager

2/10 Terrible

Chin Yong

Viajó con su familia y niños pequeños
Crowded and limited space for dining.
Se hospedó 1 noche en octubre de 2021
Respuesta de MayL el 1 nov. 2021
Dear Chin Yong , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

8/10 Bueno

Cliente verificado

Viajó por negocios
Se hospedó 2 noches en junio de 2021
Respuesta de MayL el 26 jun. 2021
Dear Anonymous, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

4/10 Mediocre

Javier

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Unfortunate stay
This hotel has a poor condition because it is not maintained properly. We arrived and they gave us a dirty room, bed sheets had stains and hair on the pillow. They put us on a smoking floor even we have an infant with us. The floor was really dirty and they didn't provide slippers. The room seems like a really Jurassic motel. Hotels can be old, but this one is really dirty they didn't clean properly or maybe they didn't clean at all. Seems they didn't prepare for someone to check-in. Under the bed were full of dust and dirt. The safe wasn't working, the toilet had some marks that it was used and not cleaned. I called the reception that day to please transfer us to another room, a clean one because was a really dirty room. but the staff just say no cannot. , then we shower, and the bathtub was clogged, water not going down. And I booked this hotel because they have a bathtub coz we really wanted to relax. but unfortunately, we just feel really stress coz of disappointment. The breakfast was also sad. we came at 9 am and there were no fruits, no omelette, and the taste of the food was not good. They have local breakfast. I feel like the Chef didn't have love to cook. good thing there were cereals. BUT I have to thank the manager on duty the next day, Rakish I think, he was good. He helped us to get a clean room and even provided us with a baby cot. He was nice and effective. The kids play facility and gym was good.
Se hospedó 3 noches en abril de 2021
Respuesta de MayL el 20 abr. 2021
Dear Javier, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

8/10 Bueno

Mohamad

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2020
Respuesta de MayL el 29 dic. 2020
Dear Mohamad, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

2/10 Terrible

Cliente verificado

Le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2020
Respuesta de MayL el 28 dic. 2020
Dear Anonymous, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en septiembre de 2020
Respuesta de MayL el 2 oct. 2020
Dear Anonymous, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.