Caja de seguridad en la habitación, escritorio y cortinas blackout

Opiniones sobre Tune Hotels - Kota Bharu City Centre

2 out of 5
Tune Hotels - Kota Bharu City Centre
KBCC, Jalan Hamzah, Kota Bharu, Kelantan

Opiniones

6,2
Evaluación: 10 - Excelente. 7 de 136 opiniones" "
Evaluación: 8 - Bueno. 42 de 136 opiniones" "
Evaluación: 6 - Aceptable. 50 de 136 opiniones" "
Evaluación: 4 - Mediocre. 23 de 136 opiniones" "
Evaluación: 2 - Terrible. 14 de 136 opiniones" "

5,8/10

Limpieza

6,4/10

Personal y atención

6,4/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Impresionantemente sucio
Increiblemente sucio. Mas de 10 telas de araña en el techo y el baño sin limpiar.
Se hospedó 1 noche en julio de 2019
Respuesta de Nurul el 15 jul. 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

6/10 Aceptable

Rodrigo, Madrid

No le gustó: Limpieza, estado de la propiedad e instalaciones
Just to spend one night
It's OK if you spend just one night. Rooms could be cleaner.

8/10 Bueno

JOSE PEDRO, Barcelona

Hotel funcional con buena relacion calidad/precio
Hotel funcional que ofrece los servicios basicos corectamente con una relacion calidad/precio muy buena. Cama grande y comoda. Frente al hotel galerias comerciales con todos los servicios. Situado a 30 min andando del centro, 5 min en taxi

10/10 Excelente

Vincent Gabriel

Le gustó: Servicios
Se hospedó 4 noches en enero de 2024
Respuesta de Le Moses el 3 feb. 2024
Dear Valued Guest, Vincent Gabriel,Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Good place
Convenient location but cleaniless and maintenance of the room has room for improvement.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Le Moses el 3 feb. 2024
Dear Valued Guest,We appreciated and Thank you so much for this review, we really appreciate for being one of our valued guests. Feedback from our guests is valuable as it helps us improve for future visits. Your comments will be discussed with housekeeping to ensure attentive cleaning is performed in all rooms. We always encourage guests to notify us of anything they may need so we have the chance to make it right. We sincerely hope that you will give another chance to restore faith in Tune Hotel Kota Bharu City Centre and our hospitality.Thank you. Kind regards, Le MosesHotel Manager

10/10 Excelente

siti salmor

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very convenient, easy to look for food and shopping mall is nearby
Se hospedó 2 noches en octubre de 2023
Respuesta de Le Moses el 1 nov. 2023
Dear Valued Guest, Siti Salmor,Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Aceptable

Azli

Se hospedó 2 noches en septiembre de 2023
Respuesta de Le Moses el 1 nov. 2023
Dear Valued Guest, Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Aceptable

Anthony

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Moses el 5 jul. 2023
Dear Valued Guest, Mr Anthony,Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Aceptable

Keok

Viajó por negocios, Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
no kittle no cup provide.
Se hospedó 1 noche en marzo de 2023
Respuesta de Le Moses el 14 mar. 2023
Dear Valued Guest, Keok,We appreciated and Thank you so much for this review, we really appreciate for being one of our valued guests, we do take pride in catering to our guests' needs the best way we can. It is our core proposition is to offer a great night's sleep at great price. All Tune Hotels feature space-efficient, streamlined rooms focusing on high-quality bacis. We are please to inform you that we provided electronic boiling kettles upon requests. Ironing facilities are provided at every alternate floor .We hope that this will not defer you from visiting us again and we are looking forward to your next visit.Thank you. Best regards, Le MosesHotel Manager

8/10 Bueno

Mohamad

Se hospedó 2 noches en junio de 2022
Respuesta de Le Moses el 28 jun. 2022
Dear Value Guest, En Mohamad, Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre. Thank you. Best regards, Le Moses Hotel Manager

6/10 Aceptable

HAMZAH

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
Close to a shopping mall, easy to get food and drinks
Se hospedó 1 noche en abril de 2021
Respuesta de Moses el 28 may. 2021
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Thank You Best regards, Le Moses Hotel Manager Tune Hotel KBCC

4/10 Mediocre

Sharifah

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Bad place
There not free parking the room so small and smell bad
Se hospedó 1 noche en enero de 2021
Respuesta de Le Moses el 17 ene. 2021
Dear Guest, Sharifah, Thank you for taking the time to share your feedback with us. We are sorry to hear that our parking provision did not meet your expectation. We just currently upgrade these facilities. We did provide parking but we only have limited spaces. Guests may park at KBCC Car Park which is located just beside our hotel. Guest will be 1st come 1st serve basis due to we only have limited parking spaces. Hence,we are sorry to hear that our room size did not meet with your expectation too. Information about each room including room size is outlined in the room description provided on our webpage and booking engines prior to reservation. In our effort to provide you with comfort and convenience at an unbeatable price, we hope we are able to make it up to you in other aspects of your stay. But please be assured that your feedback has been duly noted as our team continues to strive to provide you with comfort and convenience at an unbeatable price. We hope to welcome you back to our hotel soon. Thank you. Regards, Le Moses | Hotel Manager

6/10 Aceptable

Cliente verificado

Viajó por negocios
Se hospedó 3 noches en agosto de 2020

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020

8/10 Bueno

MIN SENH

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2020

6/10 Aceptable

Nicholas, PJ

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The property front desk was friendly, however the condition of the room was quite bad. Although the window has been fully closed, you can still hear the car passing by clearly.
Se hospedó 1 noche en octubre de 2019
Respuesta de Moses el 6 nov. 2019
Dear Guest, Nicholas, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We apologize for the inconvenience cause during your stay. We could place you at the room which facing to the Mall to avoid the disturbing of car passing by. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you.

2/10 Terrible

amir

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
disgusting room condition
bedsheet were so dirty. like never change but only tidy up. water stain on pillow so disgusting. not recommend at all.
Se hospedó 1 noche en julio de 2019
Respuesta de Thank you el 2 ago. 2019
Hi Amir, Thank you for taking the time to share your feedback with us, we appreciate it a lot. I would like to apologize that our rooms weren't up to the standard you have come to expect from us, I have personally address this matter to my housekeeping staff to ensure it won't happen again in the future. I'm sorry again and we hope you could give us an opportunity to be serviced to you again in the future.

8/10 Bueno

Petros

Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 2 noches en julio de 2019
Respuesta de Thank you el 24 jul. 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Xing lin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very smelly bed sheet
Se hospedó 1 noche en julio de 2019
Respuesta de Thank you el 15 jul. 2019
Hi Xing, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
Se hospedó 4 noches en junio de 2019
Respuesta de Nurul el 15 jul. 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pillow yellowish sign and smelly; toilet dirty, i wash it before i use; staff not friendly, totally no respond to my request; i been here 2 years ago and that time was ok, i will not back to here again. TOO DIRTY...
Se hospedó 2 noches en junio de 2019
Respuesta de Nurul el 15 jul. 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dirty, hairs, unfriendly, wrong room
We knew this hotel would be basic - it was only intended to be an overnight stay by the airport - but we didn’t expect it to be actually bad. The bed and the towel both had brown stains on them, there were long hairs in the shower, and we were not given the room we requested (we asked for twin and were given double). The reception staff were quite unfriendly and overall the hotel felt very unwelcoming. A shame to leave such a negative review but this really was a bad experience.
Se hospedó 1 noche en junio de 2019
Respuesta de Nurul el 15 jul. 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

10/10 Excelente

CHIAKINHOW

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
ALL ARE GOOD. EXCEPT I PUTUS CINTA. I WILL NOT COME BACK ANYMORE. :(
Se hospedó 1 noche en mayo de 2019
Respuesta de Gordon el 15 jul. 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2019

6/10 Aceptable

Cliente verificado

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Nothing special
Se hospedó 2 noches en abril de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
very bad hotel
Se hospedó 3 noches en abril de 2019

8/10 Bueno

LR, KL

Viajó por negocios
Le gustó: Personal y atención
The location is great, near city centre and easy access. But, the cleanliness of the room at first is not good. They did not change the bed sheet as the last customer stay. Hence, I need to request for changing the bed sheet (Housekeeping).
Se hospedó 1 noche en abril de 2019

6/10 Aceptable

Cliente verificado

Viajó por negocios
No le gustó: Personal y atención
place is clean but the staff a bit unfriendly
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Tariq, Kajang

Viajó por negocios
No le gustó: Limpieza
Next to KB Mall
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Cliente verificado

Viajó con su familia y niños pequeños
Below average
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
Near mall. Easy access to food
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Erwan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Comodidad de la habitación
Auto shutdown all the electricity in the room before 12pm check out time. Room dirty - 5/10. Toilet door don't have doorknob.
Se hospedó 2 noches en enero de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza
Receptionist was nice. But room cleanliness is terrible and that shouldn't be because is low price.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Manager el 6 dic. 2018
Hi Shalene, Thank you for leaving your feedback with us, we appreciate it so much. I'm sorry that our room weren't up to the standard you have expected from us, I'll personally address this with my housekeeping staff to ensure it won't happen again. I'm sorry again and we hope you hope you would give us an opportunity to be service to you again in future.

8/10 Bueno

Ct, Selangor

Le gustó: Personal y atención
great location!
Se hospedó 1 noche en noviembre de 2018
Respuesta de Manager el 8 dic. 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Aceptable

RUHAIZAH

No le gustó: Limpieza
perlu penambahbaikan
bilik air kotor. perkhidmatan make up bilik tidak dilakukan walaupun telah diberitahu di kaunter. tv tiada remote. wi fi sangat tidak memuaskan
Se hospedó 1 noche en octubre de 2018
Respuesta de Manager el 30 oct. 2018
Hi Ruhaizah, thank you for sharing your feedback with us and I'm sorry that you had bad experience in Tune Hotel Kota Bharu. I'll personally address this with my housekeeping staff to ensure it won't happen again in future. I'd like apologize again and we hope you would give us an opportunity to be service to you again in future.

8/10 Bueno

MANSOR

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bathroom & toilet not clean
Se hospedó 2 noches en octubre de 2018
Respuesta de Manager el 31 oct. 2018
Hi Mansor, Thank you for taking time to share your feedback with us, I'd like to apologize that our weren't up to standard you have expected from us. I'll personally address this with my housekeeping staff to ensure it won't happen again. Sorry again and we hope you would give us an opportunity to be service to you again in future.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Im not sacrifice with bathroom cleaning.. never brush at all.. no facilities like phone, drinking cup, heater jug, tv remote control..
Se hospedó 2 noches en octubre de 2018
Respuesta de Manager el 31 oct. 2018
Hi Guest, Thank you for sharing your feedback with us. First of all I would like apologize that our room weren't up to the standard that you have expected from us. I'll personally investigate and address this matter to my housekeeping staff to ensure it won't happen again. I'm sorry again for the inconvenience and we hope you would give us an opportunity to be service to you again in future.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Aging hotel
The hotel is not well maintained and provided a quite bad service over the counter. Firstly, the bed sheet cover and toilet are not clean. Broken TV and safety box. The room was small enough just for one pax. The sound proof for room was quite poor.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Manager el 29 oct. 2018
Hi guest, Thank yo for taking the time to share your feedback with us. We appreciate it so much. I'm sorry that our room weren't up to the standard you have expected from us. I'll personally investigate and address this with my housekeeping staff to ensure it won't happen again. I'm sorry again and we hope you would give us an opportunity to be service you again in future.

8/10 Bueno

NUR AFFIQAH

Le gustó: Personal y atención
The room too small. No place to store our luggage. The toilet urine smell since i got there. But the location of the hotel is very strategic since it is located next to the mall. My family & i just need to cross the road to get there.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 31 oct. 2018
Hi Nur, Thank you for sharing your feedback with us, we appreciate it so much. I would like to apologize that our room weren't up to the standard you have expected from us. I'll personally address this with my housekeeping staff to ensure it won't happen again. I'm sorry again and we hope you would give us an opportunity to be service to you again in future.

6/10 Aceptable

Leob, Kota bharu

Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 31 oct. 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Dirty toilet
Toilet is really dirty with stains everywhere
Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 30 oct. 2018
Hi Guest, thank you for sharing your feedback with us and I'm sorry that you had bad experience in Tune Hotel Kota Bharu. I'll personally address this with my housekeeping staff to ensure it won't happen again in future. I'd like apologize again and we hope you would give us an opportunity to be service to you again in future.

8/10 Bueno

Rina

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2018
Respuesta de Manager el 31 oct. 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

2/10 Terrible

Cliente verificado

Checked in at 10.30 p.m. after a very long hours of journey, received a room key card which is unworkable. Informed the reception, and was told to wait. After waiting for around 20 minutes, and out of our expectation, the staff brought her power key card and open the door for us, then asked us to stay in the room because the access card takes a few hours to be activated. The washroom is unclean. Cobweb was on top of basin, toilet bowl has yellowish stain, the floor has black stain and hair at corners. The bed is dusty and the wall has stain. It is not worth paying for such room and service
Se hospedó 2 noches en septiembre de 2018
Respuesta de Thank you el 17 sept. 2018
Dear Guest, thank you for your precious time to share your review with us. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. I hope to see you back some day.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2018
Respuesta de Manager el 31 oct. 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 31 oct. 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Aceptable

Mira, Kuala Lumpur

Le gustó: Personal y atención
Near to center
An advantage to this hotel because near to KB Mall. Not really Muslim friendly since it is quite hard for us to pray in limited room space. Other facilities are ok.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 30 oct. 2018
Hi Mira, thank you for taking time to share your feedback with us. I'm sorry that our room are not spacious enough for you due to the building design. We can arrange for you a bigger room for your next stay. I'm sorry again for the inconvenience and we hope you would give us an opportunity to be service to you again in future.