4/10 Mediocre
Julie K.
30 abr. 2025
Unit failed to meet listing description
The location was great.We were disappointed with the unit. The photos made it look better than it was inside...it was not renovated and the original flooring in the kitchen and living room was old and wearing out. From the onset, we were faced with problems. We did address this with the owner right away and some of the problems were rectified. The bathroom sink was plugged and broken. The cook top large element wasn't working. The kitchen faucet and water stopped working. Kitchen cupboards were sticky and one door was off the hinge. The surfboard was missing and despite correspondence, the owner did not replace it. As the closets were full of beach and kids things, there wasn't adequate space for our clothes and no room for our luggage which we had to leave in the dining room.Despite it's rating of sleeps 4, our opinion is that this unit is not even adequate for 2 single people.At the end of our stay, the owner offered us financial compensation for our inconveniences and after 17 days of being home, we have not received the promised amount that was set out in our emails to one another.We spent a lot of time researching properties for our holiday and were prepared to spend more money for the right place and feel that Surf's Up Suite fell short and did not meet our expectations.
Julie K.
Se hospedó 13 noches en marzo de 2025