6/10
We were excited about Koa Kea but left feeling disappointed and short-changed. I visited in 2011 and had a great time, things have certainly changed since being acquired by Pacific Hospitality Group.
Check-in was super friendly and the sunsets are beautiful, with amazing hikes nearby, but everything else felt like a huge cash grab. Rooms are overpriced and ours (a garden view) faced a wooden fence with zero privacy. The furnishings were tired. We had about 5 medium sized cockroaches in our bathroom too.
Extras are charged for almost everything (tho the free sunrise yoga was free and great). There’s an aggressive email marketing system targeting upgrades, valet parking is mandatory at $40+ a day, and even “Luxury” poolside daybeds are extra, supposedly with great service, but we experienced none. In fact, we had to chase down our included fruit plate at the end of the day. Late check out at 1pm is $100, 3pm is $200 extra!
The hotel hosted a free cheese and wine hour with live music which was a nice touch. The external watersports company is great.
There aren’t nearly enough loungers around the pool, especially shaded ones, making it hard to enjoy what little there is in terms of amenities. The food is wildly overpriced — $60 for a burger and drove us to eat offsite.
Koa Kea tries to present itself as a luxury boutique resort, but it doesn’t deliver. We won’t be returning.
Nicholas
Se hospedó 4 noches en julio de 2025
