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Reviews of Best Western Kokomo Hotel

2.5 out of 5
Best Western Kokomo Hotel
1717 E Lincoln Rd, Kokomo, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 85 reviews" "
Rating 8 - Good. 24 out of 85 reviews" "
Rating 6 - Okay. 11 out of 85 reviews" "
Rating 4 - Poor. 7 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly, Evansville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and areas were clean, but the rooms smelled dirty, the towels smelled musty. The breakfast and coffee were awful...and I am not even picky.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in May 2024

8/10 Good

Antonia, Kokomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet and clean room. One suggestion would be smart tv's. I missed not having that.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Took forever to get checked in although there were no issues. The whole place smelled bad.
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jill- GM on 26 Apr 2024
I'm sorry your experiencer with us did not rate higher. I would be happy to address any specific issues with you if you would prefer to contact the hotel directly

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

8/10 Good

Elby W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kind
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for work
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tori G, and Tori from the overnight shift, we're absolutely wonderful! I had a late check-out for noon that Tori, from the night shift, arranged for me; she was so nice. After check-out, I still needed extra time, due to transportation, and I work remotely. I asked Tori G if it was possible that I wait in the lobby area for my transportation and allow me to continue using their Wi-Fi connection to work, with no hesitation, she said "absolutely, make yourself comfortable!" These two ladies went above and beyond for me, with such kindness, they have no idea how much this has meant to me. Life has been very hectic lately and not easy, and I can't thank them enough for being so accommodating and understanding. I will definitely be a repeat guest and refer friends and family to your hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Stayed 5 nights in Feb 2024

6/10 Okay

Faith

Traveled with group
Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jill- GM on 18 Feb 2024
Please let us know how we can improve your next visit.

10/10 Excellent

hangseok

Stayed 2 nights in Feb 2024
Response from Jill- GM on 18 Feb 2024
Thank you so much. We look forward to your next visit

10/10 Excellent

George

Traveled with family
Stayed 1 night in Jan 2024
Response from Jill- GM on 18 Feb 2024
Thank you so much. We look forward to your next stay

4/10 Poor

Sekyoung

Disliked: Cleanliness, staff & service, property conditions & facilities
Low water press, water condition, room condition
Stayed 5 nights in Jan 2024
Response from Jill- GM on 28 Jan 2024
I'm sorry you experienced poor water pressure. I can address this with ownership. I don't have any additional information regarding room condition. Our rooms were renovated just las January.

10/10 Excellent

BONNIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary bottled water in room. Very clean. Nice employees.
Stayed 1 night in Jan 2024

6/10 Okay

Sandy

Liked: Cleanliness, property conditions & facilities, room comfort
Hmmm, mixed emotions
While our room was very clean and tidy, the bed comfortable and several other pluses, the outlet in the bathroom sink area was defective and would not hold my curling iron and straightener cords...etc. I had to utilize the outlet across the room, which, because we had an early morning meeting, just added additional time and stress to our getting ready. When I told the manager at checkout, he just didn't seem to take note or really be interested...very nice, but, I seriously doubt that anything was fixed. Also, we found the big on-top-of-the-counter sink to unnecessarily take up way too much of an already small sink/counter area. There was very minimal room left to put small toiletry bag etc. We'll probably stay elsewhere next time.
Stayed 1 night in Jan 2024
Response from Jill- GM on 18 Feb 2024
We apologize for any inconvenience you experienced. We strive to make every stay the absolute best for all of our guests. We would look forward to another opportunity to provide your with excellent service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Pretty good stay. Chair in the roo. is pretty worn and looks bad in the otherwise nice room. Bathroom floor needed a little bit more attention in the corners. Loved the shampoo and body wash. It was a nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman at the from the front desk was nice. The big thing was they called at 11 pm because they forgot what room they put us in.
Stayed 1 night in Dec 2023

10/10 Excellent

Nate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Abby, Galion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was a bit high for what the hotel offered, in my opinion. We also had a handicap accessible room, but the shower pressure I wouldn't wish on anyone. The staff was never actually at the desk either. We always had to ring a bell and wait. Otherwise, not a bad little hotel overall.
Stayed 2 nights in Oct 2023
Response from Jill- GM on 16 Oct 2023
Thank you for taking the time to give us a review. Our desk staff is also responsible for doing the hotel laundry, so they may have been attending to it. It could also be that one of the managers was simply in their office while covering desk. I will certainly address the water issue with ownership.

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
For the most part the place was perfect it was clean beds were comfortable showers kinda sucked and i had trouble with the waffle maker and the customer service lady was short and snippy at me about it she was kinda rude really everything else was great i think it was nice place those were my only 2 issues
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice. Pool was closed. Wi-Fi was out. Breakfast left a lot to be disired, plan on eating out.
Stayed 3 nights in Sep 2023
Response from Chase on 7 Oct 2023
Thank you for taking the time to respond! We apologize for the lackluster breakfast. We are working to make our breakfast better, and your response will help us do that!

4/10 Poor

Chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Worst water pressure i have ever experienced!
Stayed 2 nights in Sep 2023
Response from Jill- GM on 25 Sep 2023
On behalf of the entire Best Western I want to apologize for not exceeding your expectations. I will address your concerns with our ownership.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

8/10 Good

Stacy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Musty smell
The room was very musty! The smell never left. Every time we came in, whether we turned the air on or not, it still smelled musty! We did not know what to do.
Stayed 3 nights in Sep 2023
Response from Jill- GM on 19 Sep 2023
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

8/10 Good

Emily

Traveled with family and small children
Liked: Staff & service, amenities
Okay property, the room had a weird smell.
Stayed 1 night in Sep 2023
Response from Jill- GM on 19 Sep 2023
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

10/10 Excellent

William

Stayed 5 nights in Aug 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

4/10 Poor

Robert

Stayed 6 nights in Aug 2023
Response from Jill- GM on 19 Sep 2023
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

Robert, Homosassa

Stayed 1 night in Aug 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

8/10 Good

Vicki

Stayed 1 night in Aug 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Jill- GM on 19 Sep 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay,, good front desk, need better service on maid service,,, one day no service had to go get towels ect, ice machine was always shy of ice,,, maybe 2 machines? great stay
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 2 nights in Jul 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great service, nice breakfast.
Stayed 3 nights in Jun 2023
Response from Chase K on 9 Jul 2023
Thank you Joe for taking the time to respond. We are glad you had a FIVE star experience here!

6/10 Okay

Robin

Traveled with family
It was just ok. I don’t think it’s worth what I paid… but overall it was just ok. The bed was comfy though so that’s good. The breakfast was just ok… not many options.
Stayed 1 night in Jun 2023
Response from chase k on 3 Jul 2023
Thank you Robin for taking the time to respond. We are sorry to here that your stay was not exceptional. Please feel free to contact us via phone number to tell us what we could do to make your next stay better!

6/10 Okay

kurt

Traveled with partner
Disliked: Property conditions & facilities
This is just a flipped hotel. The gave us a handicap room that smelled very musty. The shower had hair in it from the previous person. We won’t be back here again.
Stayed 1 night in Jun 2023
Response from chase k on 3 Jul 2023
Thank you Kurt for taking the time to respond. We are sorry to here your stay wasn't exceptional. Feel free to contact us via phone number to tell us what we could do better on your next stay.

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was nicely remodeled but breakfast was not very good. Eggs were cold, gravy had no flavor, & sausage tasted like it was reheated from previous day. Beds were comfy and it was relatively quiet, even though there was a couple youth baseball teams there.
Stayed 1 night in Jun 2023
Response from chase k on 20 Jun 2023
We are sorry to here about your breakfast experience, we as a team will work harder to keep breakfast as fresh as possible. We are glad to here you enjoyed the rest of your stay, and hope to see you in the future!

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Decent, would probably stay again next year
The hotel was good. Room size was very nice. The only complaint I have, there was no grip in the bathtub and one of us slipped/fell while taking a shower. Luckily not seriously hurt and had to use one of the towels in the tub for grip. Gym was decent and the hotel was conveniently located.
Stayed 3 nights in Jun 2023
Response from chase k on 21 Jun 2023
We are sorry to hear about your fall, and we are looking into getting grip put in to prevent an incident like this again.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Jun 2023
Response from Chase K on 14 Jun 2023
Thank you for the five star rating Tina! We hope to see you stay with us again!

8/10 Good

NANCY

Stayed 1 night in Jun 2023
Response from Chase K on 14 Jun 2023
Thank you for taking the time to respond, and we hope to see you again!

6/10 Okay

Brian

Stayed 1 night in Jun 2023
Response from Jill- GM on 16 Jun 2023
Thank you for taking the time to give us your feedback. We value your input and take it very seriously

10/10 Excellent

Jenifer

Stayed 1 night in Jun 2023
Response from Chase K on 14 Jun 2023
Thank you Jennifer! We are glad you had a great stay and we hope to see you again!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and great value
Hotel was nicer than expected! Clean and newer remodel done which is lovely!
Stayed 2 nights in Jun 2023
Response from chase k on 12 Jun 2023
Thank you for your response, we are happy that you enjoyed your stay with us! We hope to see you again.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, fresh, quiet. Great breakfast.
Stayed 1 night in May 2023
Response from Jill- GM on 29 May 2023
Thank You! We look forward to your next visit