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Opiniones sobre Zara Beach Resort

4 out of 5
Zara Beach Resort
156/3 Moo. 4 Lamai Beach, T.Maret, Koh Samui, Surat Thani

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 18 de 63 opiniones" "
Evaluación: 8 - Bueno. 19 de 63 opiniones" "
Evaluación: 6 - Aceptable. 11 de 63 opiniones" "
Evaluación: 4 - Mediocre. 7 de 63 opiniones" "
Evaluación: 2 - Terrible. 8 de 63 opiniones" "

7,2/10

Limpieza

8,6/10

Personal y atención

5,6/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Claudia

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The resort looks nothing like the pictures and was semi under construction so a little loud
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Iulia

Viajó con su pareja
Le gustó: Personal y atención
This place was only okay. There were windows in the bathroom, lavatory, and shower that were low set with no ability to cover them and a clear view from the outside in. The area was under construction which was not disclosed prior to arriving. The private pool was not filtering so it was just standing water (it looked like some of the other guests’ pools worked, though). We were roomed in an adjoining suite that we did not have access to or key for and found out on the second day that it had been left completely unlocked by the staff (we could not lock it ourselves because it was a deadbolt). The area around the hotel did not match the pictures in the listing. The staff was nice which was their best quality. Overall it’s not the worst but definitely not what we were expecting.
Se hospedó 5 noches en abril de 2024

4/10 Mediocre

Jodie

No le gustó: Estado de la propiedad e instalaciones
Property felt like it was too under construction, pool couldn’t be used due to the drilling. Half of the pool bar decking was missing
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Gerhard

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Total veraltet !!Sanitäranlagen, Dusche,Toilette,zeitweise kein Wasser usw.
Se hospedó 27 noches en marzo de 2024

2/10 Terrible

Liana

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Do not stay here!!!! Go on google and look at all guests photos EVERY SINGLE ONE is what I arrived to and sadly all other guests too! It’s Dirty and unkept! Do not waste your money! this was suppose to be my honeymoon and I haven’t been refunded and the hotel won’t do anything.. I’ve had to pay for another villa just to get out of there .. after everything we faced No apology from staff… they wasn’t even slightly embarrassed at the condition of this place..: this is what we was expected to stay in!!!! ▪️urine round the toilet from previous guest ▪️ unwashed cups as lipstick was still on cups from the previous guest ▪️dirty floors unwashed unclean again stains from previous guest, sand all over the floor.. ▪️dirty bedsheets ▪️leaking fridge ▪️unfiltered swimming pool .. YUK! ▪️no privacy or security of the room as the doors don’t lock ▪️dirty sofas full of stains so bad we didn’t want to even sit on them ▪️dirty mirrors and windows on doors … thick with dust and smears that you could barely see through them! ▪️unkept and not clean decking area ▪️dangerous amenities had to boil kettle on the floor that leaked dangerous boiling water ▪️room right next to bar with no seclusion not private at all which isn’t stated!! Awful place! Awful staff

4/10 Mediocre

Jodie

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Pool had too much chlorine in it and wasn't kept clean
Se hospedó 7 noches en octubre de 2023

6/10 Aceptable

Michael

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The staff were amazing and the location to restaurants and the beach was right there. The only thing that let the property down was it really need some post COVID updating
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Benjamin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely place to stay with Lamai restaurants and night life just a 5min walk away. The resort doesnt have its own sunbeds on the beach which is the only minor negative comment.
Se hospedó 13 noches en agosto de 2023

8/10 Bueno

Vibeke

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

FRANCK

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en agosto de 2023

8/10 Bueno

Lilly Leandra

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Das Personal war super freundlich. Sie helfen bei allen Anliegen und versuchen den Aufenthalt bestmöglich zu gestalten. Es gibt viele Angebote für Ausflüge, Transfer, Unternehmungen worum sich das Personal kümmert. Auch die Möglichkeit einen Roller zu mieten klappt prima. Es ist alles fußläufig erreichbar (Strand, Einkaufsmöglichkeiten, Restaurants, Clubs, Bars). Das Frühstück ist leider weniger gut, es gibt wenig Auswahl und es wird nicht oft aufgefüllt. Die Bar am Pool ist gut. Die Pools werden zwar jeden Tag „sauber“ gehalten, sind aber dennoch sehr trüb. Das Bad war leider sehr dreckig und in keinem guten Zustand. Die Klimaanlage lief einwandfrei.
Se hospedó 14 noches en agosto de 2023

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nie Wieder Danke !!!
Se hospedó 9 noches en agosto de 2023

10/10 Excelente

Gemma

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were incredibly helpful and always cheerful. Especially Bryan. Villa we had was perfect, garden view and secluded. Bar food was always good, drinks not overpriced, pool never overcrowded. Will be rebooking for next year.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Kan inte rekommendera
Väldigt smutsigt i hela villan. Luktade illa runtom anläggningen eftersom en smutsig å går precis utanför hotellet. Väldigt mycket insekter i rummet redan vid incheckning, både levande och döda. Hade bokat 4 nätter men checkade ut 3 timmar efter ankomst, fick ett ”okay” som svar. Personalen runtom baren var väldigt trevliga.
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Ralf

Le gustó: Limpieza, personal y atención
Es war kein Seaview Deluxe Jacuzzi sondern ein normales Doppelzimmer mit WC und Bad Kein TV Empfang. Eingang von der Terrasse.
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its all good 👍
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Junko

Viajó con su familia
Le gustó: Limpieza, personal y atención
スタッフがとても優しく親切でした。 対応がよかったです。 プライベートプールが木の実や葉っぱでよごれて それを毎日掃除してくれたり、質問に対する対応が丁寧でした。 友達の誕生日パーティーをした時も、 協力してくれて、楽しいパーティになりました。 ありがとう 朝食のメニューがもう少し温かいものだと 嬉しかった 排水溝の流れが悪いのと、お湯から水によくなったのでシャワーが不満だった。 ベットメーキングも綺麗で、タオルで象や鳥を作って喜ばせてくれた。 海も近いし、隣の海の音聞きながらタイマッサージも近いので、ここはおすすめです
Se hospedó 7 noches en abril de 2023

10/10 Excelente

Peter

Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Tamara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Jacqueline

Viajó con su pareja
Le gustó: Limpieza, personal y atención
All staff went out of there way to help our every need nothing was to much trouble .staff were five star .thanks for making our stay a real pleasure.
Se hospedó 8 noches en octubre de 2022

8/10 Bueno

Jonas

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Bra
Ett ok hotell, mycket vänlig personal på hotellet. Sköna sängar. Ligger nära strand o uteliv. Tyvärr är restaurang & baren stängd under Covid-perioden men de har öppet för frukost. Det ända som inte var riktigt bra var just frukosten.
Se hospedó 8 noches en enero de 2022

8/10 Bueno

Stig-Göran

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

jonny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
comfortable bed
it rained all the time, the staff were helpful and spoke good english The restaurant is only open for breakfast. The toilet had a transparent glass wall, which could be closed off with a curtain, but otherwise a good place to stay, close to the beach
Se hospedó 7 noches en noviembre de 2021

10/10 Excelente

Graham

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel amazing staff
What can I say about this place, the staff are delightful and so helpful, nothing is a problem the manager Alon reception staff Toi and Ann where an absolute delight and everybody always happy always smiling, my villa (villa 1) was perfect the view out to the beach and sea was beautiful and the room spotless and well maintained, if there was any tiny problems the staff quickly rectified it, and smiled and apologized for the trouble, the Zara’s location is brilliant 60 feet to the beach 300 meters to the food market and just a short stroll in to lanai, and Covid finishes your right in the door step for the excellent Sunday night market, thank you so much Zara beach ❤️
View from balcony
Room from front door
The pool
Private plunge pool
Se hospedó 13 noches en septiembre de 2021

6/10 Aceptable

Robert

Indifferent
Average hotel
Se hospedó 3 noches en enero de 2021
Respuesta de Aye el 8 ene. 2021
Dear Robert, Many thanks for your time to write us a review. Best Regards

2/10 Terrible

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not good experience
We were staying in beach view villa with pool. There was beech behind small river and small "park" not well kept, so beech view was not very good, almost non existing. Buildings are very old and requires renovation. First villa they gave us was very dark and uncomfortable. Chair and sofa did not look very good, shelf below TV looked that it might drop down. We got a bit better beech view pool villa. Also that was uncomfortable, pool had lot of dead insects and it was not properly cleaned while we stayed, so we could not use it. Villa was cleaned on middle of each room, but corners were having lot of black dirt. Hotel staff was friendly and helpful.
Se hospedó 3 noches en diciembre de 2020
Respuesta de Aye el 19 dic. 2020
Dear Jarmo Paaso, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We are delighted to know that you were pleased with our staff. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. Best regards, Management Team

10/10 Excelente

frederic

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2020
Respuesta de Aye el 31 oct. 2020
Dear Frederic, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We are delighted to know that you were pleased with your stay with us here. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team

2/10 Terrible

Cliente verificado

Se hospedó 8 noches en marzo de 2020

2/10 Terrible

Cindy

Se hospedó 4 noches en marzo de 2020

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Försökte kontakta expedia flera ggr men det var omöjligt upptaget och stod i kö länge för att sen bli urkopplad. Ville få pengarna tillbaka med tanke på inställt (civil-19) men helt omöjligt att få tag i någon
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en marzo de 2020
Respuesta de Aye el 20 mar. 2020
Dear Sir / Madam, Many thanks for taking the time to review. Best regards,

8/10 Bueno

Jasmina Larsen

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en enero de 2020
Respuesta de Ae el 10 feb. 2020
Dear Jasmina, Many thanks for taking you value time to review us on Expedia. it is very nice picture.

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
ラマイビーチの外れに位置するこのホテルは、夜遊びに行くのにはいいかもしれませんが、お部屋に付いているプールも、ホテルのプールも少しがっかりするものでした。眺めが良いわけでもなく、あまり特徴のないホテルでした
Se hospedó 4 noches en diciembre de 2019
Respuesta de Aye el 10 feb. 2020
Dear Sir / Madam Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We are delighted to know that you were pleased with our location. We would like to apologize for the inconveniences you experienced during your stay that you were disappoint with the swimming pool. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
apart from the villas the resort is nothing like the photos on most of the online sites, there is no sea view due to on-going building works, there is no spa retreat only a massage in your own room, there is no beachside restaurant this is now a communal gym all of which disappointed us on our arrival as we expected what we had seen as advertised
Se hospedó 13 noches en diciembre de 2019
Respuesta de Aye el 10 ene. 2020
Dear Sir / Madam, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, personal y atención
Mostly great stay
A lot of building updating work being done we were not advised of this we had private pool villa verry small pool not kept full lots of windows in villa but for privacy needed to close curtainns breakfast had to order night before very rarley correct items missing
Se hospedó 8 noches en octubre de 2019
Respuesta de Aye el 8 nov. 2019
Dear Elizabeth Wetton, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback and mostly great stay. We would like to apologize for the inconveniences you experienced during your stay. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

10/10 Excelente

Cartsen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
โรงแรม​ขาดที่จอดรถให้ลูกค้า
Se hospedó 3 noches en septiembre de 2019
Respuesta de Suleephon el 19 oct. 2019
Dear Cartsen, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We would like to apologize for the inconveniences you experienced during your stay. To be inform that our guest can park their vehicles in the street beside our hotel. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
・早朝着、夜発の便のため、アーリーチェックイン、レイトチェックアウトに柔軟に対応いただき大変助かりました。 ・部屋は広くて快適です。アメニティも収納も十分でした。プール清掃用の網が部屋にあるので、葉っぱ等の汚れは自分で清掃でき、便利でした。 ・日曜ナイトマーケットのほか、近所の屋台街、市場、コンビニ、大型スーパー、レストランなどに徒歩10分以内で行けるので、本当に便利です。待ち歩きにトイレの心配をせずにすみます。 ・ホテル内のイルミネーションは、写真で見るよりはるかに素敵でした。
Se hospedó 5 noches en agosto de 2019
Respuesta de Aye el 24 sept. 2019
Dear Kumi Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We are delighted to know that you were pleased with our accommodation, hotel's facilities and Enjoy your Sunday Night Market. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

10/10 Excelente

Cliente verificado

Se hospedó 6 noches en julio de 2019
Respuesta de Aye el 20 ago. 2019
Dear Sir / Madam Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We look forward to welcoming you back again during your next visit to Samui.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Erg gastvrij ! Helpen je met alles. Jammer was dat je er niet kan dineren.. Voor de rest een top tijd gehad!
Se hospedó 3 noches en junio de 2019
Respuesta de Ae el 20 jun. 2019
Dear Sir / Madam Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with our service. We provide food in our hotel. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2019
Respuesta de Ae el 28 mar. 2019
Many thanks for your review.

10/10 Excelente

Josh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lamai Beach
Great spot in Lamai. Good for a chill out. Good swimming beach
Se hospedó 3 noches en marzo de 2019
Respuesta de Ae el 17 mar. 2019
Dear Mr. Joshua John Leamon, Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with your stay with us. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

10/10 Excelente

Michael, Bayreuth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
super schöne Unterkunft, super nettes und bemühtes Personal; alles sehr sauber. wir kommen gerne wieder!
Se hospedó 7 noches en febrero de 2019
Respuesta de Ae el 28 feb. 2019
Dear Mr. Michael Hans Assmann. Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with our hotel is clean and staff is nice, friendly and everything cleans. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en enero de 2019
Respuesta de Ae el 2 abr. 2019
Many thanks for your review.

8/10 Bueno

Cliente verificado

The staff here are great. Tong at the bar was exceptional as was "momma" who dished out our breakfast each morning effortlessly. hff ave akways
Se hospedó 7 noches en enero de 2019
Respuesta de The P. Management team el 3 feb. 2019
Dear Valued Customer: Greetings from The Privilege Hotel Ezra Beach Club, Koh Samui! We trust you had a comfortable journey and we hope this letter finds you well. Thank you for making The Privilege Hotel Ezra Beach Club, Koh Samui your home and base while staying in the “Coconut Island ” on your vacation trip to Thailand. We will share your comment to our team. We do hope to have an opportunity to welcome you back here!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very nice in the place is quite pretty so I don't
Se hospedó 3 noches en enero de 2019
Respuesta de The P. Management team el 3 feb. 2019
Dear Valued Customer: Greetings from The Privilege Hotel Ezra Beach Club, Koh Samui! We trust you had a comfortable journey and we hope this letter finds you well. Thank you for making The Privilege Hotel Ezra Beach Club, Koh Samui your home and base while staying in the “Coconut Island ” on your vacation trip to Thailand. We will share your comment to our team. We hope that you will allow us the opportunity to welcome you back to The Privilege Hotel Ezra Beach Club when your travel brings back you next to Koh Samui.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en diciembre de 2018
Respuesta de Aye el 14 ene. 2019
Many thanks for staying with us at The Privilege Hotel, Ezra Royal Beach.

10/10 Excelente

Bjorn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 28 noches en noviembre de 2018
Respuesta de The P. Management team el 28 dic. 2018
Do you want to share your experience here?

10/10 Excelente

Christina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super schöne kleine Anlage am Lamai Beach
Sehr schöne kleine Anlage am Strand.Sehr geräumige Villen mit getrennten Wohn-und Schlafzimmer.Super Betten,kleiner Pool.Kleinere Mängel vorhanden (Ablagen am Waschbecken abhanden gekommen,Fenster in Toilette und Dusche einsehbar)aber zur Zeit werden die Villen renoviert ,leider auch eine Baustelle gleich neben dem Hotel.Trotz alle dem ein super toller Aufenthalt,sehr nettes und freundliches Personal.Welches an meinem Geburtstag mit einem Ständchen und Torte vor unserer Tür stand und uns zu einer Geburtstagsparty eingeladen hatten(der Sohn des Hotelchefs hatte auch Geburtstag)Ein unvergesslicher Abend mit kostenlosen Cocktails und Tapas.Nochmals ganz lieben Dank dafür.Frühstücksauswahl ungewöhnlich(ein bisschen Obst oder Jogurt wäre schön gewesen) ,aber völlig ausreichend und jeden Tag auf der eigenen Terrasse serviert bekommen.Abends ist die Anlage wunderschön beleuchtet.Einkauf-Restaurants und Massagen super zu Fuß zu erreichen.Würde jederzeit wieder kommen.
Se hospedó 5 noches en septiembre de 2018
Respuesta de The P. Management team el 18 oct. 2018
Dear Christina, Thank you very much for choosing The Privilege Hotel Ezra Royal Beach. We are really appreciated to hear that you had wonderful stay with us. Thank you very much for valued feedback. We will share your comments to our team to learn how to make the guest happy. We hope to have a chance to welcome you again next time. Best regards,

8/10 Bueno

Bethan, Cardiff

Great family holiday
We were a bit worried about what to expect after reading other reviews but we shouldn’t have. Our accommodation (2 bed villa with pool) was fantastic, loads of space and perfect for a family. It was cleaned every day and the pool was cleaned every other day. The communal areas were well kept too and the staff couldn’t be more helpful. Breakfast became a little repetitive as the choices were limited but it wasn’t a problem.
Se hospedó 8 noches en agosto de 2018
Respuesta de Reservation officer Team el 6 sept. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Mediocre

M., Lugano, Switzerland

Le gustó: Personal y atención
No le gustó: Limpieza
Cute Hotel but lot of things to be improved
The Breakfast was disappointing...no fruit and really limited choice...
Se hospedó 7 noches en agosto de 2018
Respuesta de Pawinee Nagapradip el 23 ago. 2018
Dear M, Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with our location closed to Lamai Beach and Sunday Market. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui.