Vista desde la propiedad

Opiniones sobre Nikki Beach Resort & Spa

5 out of 5
Nikki Beach Resort & Spa
96/3 Moo 2, Lipa Noi, Koh Samui, Surat Thani

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 140 de 248 opiniones" "
Evaluación: 8 - Bueno. 72 de 248 opiniones" "
Evaluación: 6 - Aceptable. 25 de 248 opiniones" "
Evaluación: 4 - Mediocre. 9 de 248 opiniones" "
Evaluación: 2 - Terrible. 2 de 248 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Genaro

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Sobrevalorado
Si bien las comodidades del hotel son buenas, tuvimos varias cosas que fueron negativas dentro de nuestra estadia: 1. Priorizan darle buena ubicación en las camas de la piscina a la gente que paga por reservarlas (que no son huespedes del hotel). Nosotros como huespedes estuvimos mucho rato para poder conseguir una, nos dieron una al lado del parlante donde no se podía conversar. 2. Extremedamente caro consumir cualquier cosa en el hotel. Cruzas la calle y comes en Moms Kitchen por 1/5 del precio y de excelente calidad. 3. Las clases que ofrecen “gratuitas”, solo tienen 5 cupos por clase, en resumen, nadie alcanza a inscribirse. 4. El sector de las piezas es amplio y cómodo, sin embargo, constantemente hay staff del hotel interrumpiendo la privacidad, me pareció a ratos molesto. 5. No lo recomiendo para gente que quiere tranquildad en su estadia. Es un beach club, y por tanto la música electronica no para durante todo el día en la piscina/playa donde está el bar.
Se hospedó 2 noches en enero de 2024
Respuesta de Nikki Beach Resort & Spa Koh Samui el 6 feb. 2024
Dear Genaro,Thank you for sharing your thoughts. While we're glad you found our amenities good, we regret any inconveniences during your stay. We'll review policies on pool bed locations and pricing for enhancement. Your feedback on class availability and privacy interruptions is valuable, and we'll address these issues. We apologize if the beach club atmosphere and music impacted your peace. We appreciate your insights and hope for a chance to provide an improved experience in the future.Best regards, The team at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

Sergio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un paraíso q tiene su precio
Un resort estupendo
Exterior de la habitación
Porche de la habitación
Piscina
Vistas desde la piscina
Se hospedó 2 noches en agosto de 2022
Respuesta de Nikki Beach Koh Samui Team el 11 sept. 2022
Dear Sergio,Thank you for this excellent rating and review!We are pleased that you enjoyed the stay with us.We wish to see you soon.Until then...keep Celebrating Life!Best Regards,

10/10 Excelente

claudio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bonito. Excelente atención
Se hospedó 6 noches en enero de 2020
Respuesta de Front Office Manager el 17 feb. 2020
Thank you for your point 10 out of 10 and thank you for you choosing us during your vacation. We sincerely hope that you well taken by our staff. It would be our pleasure to welcome you back for your future travels to Samui.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2019
Respuesta de Bruce el 7 may. 2019
Thank You so much for staying with us at Nikki Beach Koh Samui. Also thanks for taking the time to go online and give us a score! Hope to see you again!

4/10 Mediocre

Simone Desiree Van

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Nikki Beach Resort & Spa Koh Samui el 14 abr. 2024
Dear Simone Desiree Van,We are deeply sorry to learn that your experience with us was not as exceptional as we would have hoped. It is truly important to us that all our guests have a comfortable and enjoyable stay with us and we regret that we have let you down on this occasion. Best regards,The team at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

Wendy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful resort, the beach club is so fun!
Se hospedó 3 noches en febrero de 2024
Respuesta de Nikki Beach Resort & Spa Koh Samui el 23 mar. 2024
Dear Wendy,Thank you for the great rating and comment! Wish to see you soon and until then...Keep Celebrating Life! Best Regards, The team at Nikki Beach Resort & Spa Koh Samui

8/10 Bueno

Aaron

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had the honeymoon suite which looked directly over the water. The view was amazing. 30 meters from the beach, which is tiny, but lovely to swim in. I should have done my research a bit better as this particular suite is the closest to the 'Day Club' and loud music plays from noon until sunset. The service was friendly and attentive.
Se hospedó 4 noches en febrero de 2024
Respuesta de Nikki Beach Resort & Spa Koh Samui el 16 mar. 2024
Dear Aaron,Thank you for sharing your experience. We're delighted to hear that you enjoyed the view from our honeymoon suite and found the beach lovely for swimming. However, we apologize for any inconvenience caused by the proximity to the 'Beach Club' and the loud music. We appreciate your understanding and are pleased that you found our service friendly and attentive. We hope to have the pleasure of welcoming you back for a more peaceful stay in the future.Warm regards,All the team at Nikki Beach Resort & Spa Koh Samui

6/10 Aceptable

perry

Se hospedó 2 noches en enero de 2024
Respuesta de Nikki Beach Resort & Spa Koh Samui el 1 feb. 2024
Dear Perry,Thank you for your feedback! We look forward to welcoming you again in the near future!Best regards,The team at Nikki Beach Resort & Spa Koh Samui

8/10 Bueno

omar

Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Nikki Beach Resort & Spa Koh Samui el 15 ene. 2024
Dear Omar,Thank you for the great rating and comment! Wish to see you soon and until then...Keep Celebrating Life! Best Regards, The team at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

Christopher

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Lækkert hotel - det trænger dog til renovering hist og her.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Kristofer

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Svein Olav

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super and quiet.
On the quieter side of the island. Close to the Lipa Noi Port, which is great if you are going to the mainland by car and Raja Ferry. Fantastic room! Great pools. Nice beach.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nikki Beach Resort & Spa Koh Samui el 17 dic. 2023
Dear Svein Olav,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our location on the quieter side of the island.We look forward to the next time we’re able to serve you again. Have a wonderful day!All the best,The team at Nikki Beach Resort & Spa Koh Samui

8/10 Bueno

yann

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Hôtel sympa et calme
La piscine
Notre petite villa
Accès à la plage
Autre accès à la plage
Se hospedó 6 noches en noviembre de 2023
Respuesta de Nikki Beach Resort & Spa Koh Samui el 23 nov. 2023
Dear Yann,We’re thrilled you had such a great time at Nikki Beach Resort & Spa Koh SamuiWe hope to have you back soon! Until then…Keep Celebrating Life! Kind Regards, The staff at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

Nina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nikki Beach Resort & Spa Koh Samui el 17 nov. 2023
Dear Nina,Thanks for giving us a 5-star review and for choosing to stay with us on your recent trip Koh SamuiAll the Best,The team at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

junko

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
サンセットは本当に綺麗! 1回はあのロケーションを体感して欲しい綺麗さです。 カップルにとてもおすすめします。 素敵な時間を過ごせると思います。
Se hospedó 3 noches en agosto de 2023
Respuesta de Marketing Department el 7 sept. 2023
Dear Junko, It is always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience. Thank you for giving us the chance to serve you. Wish to see you again soon, until then...keep Celebrating Life! All the Best,The team at Nikki Beach Resort & Spa Koh Samui

6/10 Aceptable

Daniela

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It is not ideal that the fridge is next to the head area of the bed, as it is very loud and disturbs, when sleeping. The next supermarket ist very far away and also, the area itself is quite lonesome.
Se hospedó 5 noches en julio de 2023
Respuesta de Zong el 5 ago. 2023
Dear Daniela,We are disappointed to see you have not fully enjoyed your time spent at our resort. Please notethat your feedback is valued and have been shared with the relevant department leader.We would like to hear more about your experience.Kind Regards,The team at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

CAROLINE

Se hospedó 3 noches en junio de 2023
Respuesta de Zong el 3 jul. 2023
Dear Caroline,Thanks for giving us a 5-star review! Thank you for choosing to stay with us on your recent trip toKoh Samui.Kind regards,All the staff at Nikki Beach Resort & Spa Koh Samui

10/10 Excelente

Danielle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel and resort are impeccable, really top quality. I stayed here for a couple of nights of luxury and that was plenty because there isn’t that much to do outside of the hotel. The prices are extremely high for Thailand for food and drink, but I guess that’s to expect when paying for the name of Nikki Beach!
Se hospedó 2 noches en mayo de 2023
Respuesta de Zong el 29 may. 2023
Dear Danielle, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our resort. We find it to be a favorite among many of our guests. We look forward to welcoming you again in the near future to take great care of you! All the bestNikki Beach Resort & Spa Koh Samui

10/10 Excelente

Monica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel!
Se hospedó 5 noches en mayo de 2023
Respuesta de Zong el 20 may. 2023
Dear Monica, Thanks so much for sharing! When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon, until then…Keep Celebrating Life! Kind Regards, The team at Nikki Beach Koh Samui

8/10 Bueno

Shin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
静かで落ち着けるホテルですが、施設内の料金が高い。食事は朝食以外は他のレストランでしました。スパでオイルマッサージをしましたが、高い料金の割には技術がない。
Se hospedó 2 noches en mayo de 2023
Respuesta de Zong el 20 may. 2023
Dear Shin, Thank you for the rating and your feedback! We are sorry to learn that we did not quite meet your expectations and hope for the opportunity to recover your experience in the near future, until then...Keep Celebrating Life! Sincerely, The team at Nikki Beach Koh Samui

8/10 Bueno

Per

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nikki beach övervintrat partyställe
Vi upplevde boende som mycket bra ! Städning helt ok men kunde vara mer kvalitet! Ojämnt och night service första kvällen var ok men sedan övergick i meningslös godis och vatten runt 17 och sedan inget mer ! Toalettpapper saknades mm ! Underbar pool utanför boende men övrigt poolområde för nikki beach club med hög musik och party ! Frukosten medioker i sliten miljö ! Nej ryck upp stället och satsa på kvalitet rakt igenom!
Se hospedó 4 noches en febrero de 2023
Respuesta de Nikki Beach Koh Samui Team el 22 mar. 2023
Dear Per,Thank you very much for taking the time to review your recent experience and for the constructive feedback.It is most disappointing to read that we missed the mark with meeting your expectations during your stay atour property. We would like to apologize for any hassle you faced during your accommodation. Rest assuredthat we have addressed these with the relevant department and immediate actions will be taken. We hopeto get the opportunity to welcome you back and restore your faith in the product.Kind regards,Nikki Beach Koh Samui Team

8/10 Bueno

Sylvain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le menu au restaurant Escape pour le souper aurait à être amélioré et le service au restaurant Escape aussi. A l’arrivé souvent c’est ok mais nous sommes souvent laissés à nous meme par la suite, on doit demander pour du service. La qualité de la bouffe n’est pas digne du site et de la Thaïlande
Se hospedó 3 noches en enero de 2023
Respuesta de Nikki Beach Koh Samui Team el 24 mar. 2023
Dear Sylvain,Thank you for the rating and your feedback!We are sorry to learn that we did not quite meet your expectations and hope for the opportunity torecover your experience in the near future, until then..Keep Celebrating Life!Sincerely,Nikki Beach Koh Samui Team

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
Some things great some not
Loved the room by the pool on the grand floor ,amazing space just to chill outside of the room .Breakfast was superb could not fault it ,dinner very limited choices and overpriced for what it is .Amazing service especially from the male waiter with little pony tail an asset to this place ! In rainy season the hotel is pretty much empty so there is no pool party really ,if that’s what you looking for .The DJ is there but literally couple of ppl about .The sun beds at that main pool really need replacing ,dirty and broken never have I seen beds like this on Nikki beach .
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

SAKIE, shinagawa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

8/10 Bueno

Avner

Se hospedó 2 noches en octubre de 2022
Respuesta de Nikki Beach Koh Samui Team el 18 oct. 2022
Thank you for your feedback. We hope to welcome you back again soon.

6/10 Aceptable

Anita

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Great hotel, some of the facilities are now very tired and in need of repair (broken tiles in swimming pool, broken kayak (there is only 1) etc. Hotel is very distant from anywhere and restaurant in the evening is appalling (food on 3 occasions was badly cooked and burnt). In need of some TLC and a new chef for the evening restaurant
Se hospedó 4 noches en agosto de 2022
Respuesta de APRIL ZHANG el 22 ago. 2022
Dear ,Thank you for taking the time to rate us! We are sad to see you have not fully enjoyed your time spent at our resort. We hope to see you soon to recover your experience and until then...Keep Celebrating Life! Best,

10/10 Excelente

Tony

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Some of the housekeeping staff were rude, there was a number of geckos not that it was the staff’s fault, sometimes the food I wanted wasn’t available, and I slept horrible one night because of the lack of AC. But, the food was very good and the pools were very clean and nice. Additionally, the staff working at the restaurants were very easygoing and lovely to spend time with. Props to them for elevating the experience of my trip.
Se hospedó 3 noches en julio de 2022
Respuesta de John el 29 jul. 2022
Dear Tony, Thank you for your kind feedback following your latest stay at Nikki Beach Koh Samui. I am pleased that you enjoyed the food and cleanliness. Our team aims to deliver seamless and exceptional service, and it is with great pleasure that I will pass on your kind words to the restaurant team as this sort of feedback will no doubt brighten their day. Please rest assured that your comment have been shared with the respective head of department and will do our best to make your future stay stress-free and comfortable. Best Regards, John Hotel Manager

10/10 Excelente

Ramon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2022
Respuesta de Nikki Beach Koh Samui Team el 17 jun. 2022
Thank you for your sharing 10 stars feedback with us. We appreciate that.

10/10 Excelente

M Ghangaa, Singapore

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/a
Se hospedó 4 noches en mayo de 2022
Respuesta de Nikki Beach Koh Samui Team el 17 jun. 2022
Thank you for your sharing 5 stars with us. We appreciate that.

10/10 Excelente

Hesam

Se hospedó 2 noches en marzo de 2022
Respuesta de Nikki Beach Team el 4 abr. 2022
Dear Hesam, Thank you for the awesome rating! Wish to see you soon and until then...Keep Celebrating Life! Best regards,

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en enero de 2022
Respuesta de Nikki Beach Koh Samui Team el 24 feb. 2022
Dear Andrew, Thank you for the awesome rating! Wish to see you soon and until then...Keep Celebrating Life! Best Regards,

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
เลือกมาพักเพราะอ่านจากรีวิวมาว่าวิวดี บริการดี มีบาร์ดี อาหารอร่อย .... แต่สิ่งที่เจอคือความไม่พร้อมจะให้บริการลูกค้าในทุกด้าน พนักงานไม่พร้อมที่จะบริการ ไม่มีการอธิบาย คำแนะนำที่เหมาะสมในการเข้าพัก พื้นห้องพักไม่สะอาด มินิบาร์ถูกเอาออกหมด บริเวณ pool bar ที่นั่งชมพระอาทิตย์ตก ไม่มีการตั้งเบาะ/หมอน อย่างในรูปที่รีวิว บาร์ปิด อาหารเช้าเป็นแบบสั่ง ดูเหมือนมีหลายอย่าง แต่จริงมีเพียงข้าว แป้ง ไข่ ผลไม้ แทบไม่มีเนื้อสัตว์.... ส่วนที่ดีคือการออกแบบที่พัก ห้องพัก และบรรยากาศโดยรอบได้ดีสวยงาม อยู่ริมหาดเห็นพระอาทิตย์ตก มีเรือคายัค paddle board ให้เล่นฟรี......เท่าที่สังเกตดูก้อมีลูกค้าหลายกลุ่ม น่าจะเกือบสิบห้อง ในสถานการณ์โควิดแบบนี้ ก้อยังดีกว่าหลายแห่งที่ไม่มีลูกค้าเลย ถึงแม้จะอยู่ในภาวะยากลำบาก แต่หากบริหารจัดการให้ดี ก้อยังสามารถประหยัดค่าใช้จ่าย สร้างรายได้ และสร้างความประทับใจให้ลูกค้าชาวไทยได้ เพราะคนไทยเองส่วนนึงที่ไม่สามารถเดินทางท่องเที่ยวต่างประเทศได้ ก้อต้องมาท่องเที่ยวในประเทศแทน แต่หากบริการแบบนี้ คงยากที่จะทำให้ลูกค้ากลับมาใช้บริการอีก
Se hospedó 1 noche en noviembre de 2020
Respuesta de Shaun el 22 nov. 2020
Dear Khun Phanloet, It was a pleasure to talk with you personally about your experience and we thank you again as we appreciate your understanding. We continue to strive to improve upon our guest experience and your feedback is important to us as we continuously look at ways to make our guests stay special. We do sincerely apologize for any inconveniences caused during your stay and we look forward to have you both exploring our Resort again soon. We are here to look after you to create wonderful memorable moments in Koh Samui. Please do let us know when you travel again as we are here should you need our assistance for your next booking. Thank you again for taking time to share with all your beautiful photos as we truly appreciate the support. We look forward to see you again in the near future. Kind regards, Shaun

10/10 Excelente

Niall

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We were there just when the covid-19 was happening but the staff couldn’t of been more helpful to us. As we got isolated to the resort the staff went out of the way to do things for us and make our stay as enjoyable as it possibly could be. From setting up a special dinner down at the beach to just always making sure we had all we needed.
Se hospedó 12 noches en marzo de 2020
Respuesta de Shaun el 22 nov. 2020
Thank you again for staying with us Niall. We appreciate your feedback and look very much for your next stay with us at Nikki Beach Resort and Spa, Koh Samui. We hope you return so we get the opportunity to serve you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Au mérite de ses étoiles
Séjour de 8 nuits dans ce magnifique établissement. Situé sur la côté calme de l'île, la détente est parfaite. A savoir qu'a 50m de l'hôtel, vous avez la possibilité de louer des scooters pour environ 5euros par jours. L'hôtel met à disposition des vélos pour ceux qui le souhaitent. Le service est au top et la qualité des repas excellent. Le petit déjeuner est à l'attente de cet établissement. Pour ceux qui prennent une chambre avec PoolAcess, c'est le côté plus calme est privatif. Pour ceux qui aiment la musique et la fête, vous avez la possibilité de la PoolParty et les soirées à thèmes. Couché de soleil tous les soirs avec une superbe vue. Comme les autres Hôtels de la chaîne, celui de Koh Samui est au top.
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
all staff here serve the customer with spirit service (look at my eye, smile , say "Sawadee Kha'" ) and very active to respond to my questions/requests. Place and room are good for relaxing and for Holliday
Se hospedó 1 noche en marzo de 2020
Respuesta de Room Division Manager el 31 mar. 2020
Thanks very much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking your valuable time to give feedback as well. We hope you return so we get the opportunity to serve you again!

10/10 Excelente

Nawel

Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Jose Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
classe
Hotel très confortable avec un service de qualité et un personnel très attentif. Le design de l'hotel ainsi que son emplacement tranquille our apprécier des magnifiques coucher de soleil.
Se hospedó 1 noche en marzo de 2020
Respuesta de Front Office Manager el 25 mar. 2020
Thank you for your choosing to stay with us. We hope you have a memorable time at Nikki Beach Resort & Spa and on the island. We hope you come back and stay with us again if given the chance.

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Schönes Hotel mit freundlichem Service
Nur die Preislage im Restaurant ist recht stramm da sollte das Management mal drüber nachdenken wenn da kaum jemand ist .
Se hospedó 4 noches en enero de 2020
Respuesta de Bruce el 12 feb. 2020
Hello Thomas and thanks first of all for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking the time to offer feedback regarding your experience as well. We indeed take it very seriously and constructively utilize the feedback to help make our team and resources as perfect as possible. We certainly hope you return so we can serve you again and make your stay perfect in every way. By the way, Thomas, offer various food and beverage discount programs for our resort guests, I hope you get the chance to take full advantage of this as well!

6/10 Aceptable

Kamilya

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good hotel for companies and parties
The hotel is pretty good. We like territory of the hotel. Nice service. outstanding views. As a big minus Is the cousin of the hotel. Everything is not delicious. Need to find somewhere to eat or food delivery. The furniture and the rooms need to be renovate. The beach is too small(((
Se hospedó 9 noches en enero de 2020

8/10 Bueno

sevki serkan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2020
Respuesta de Front Office Manager el 13 feb. 2020
Thank you for your 8 out of 10. And thank you for chose our hotel as your holiday home. We'd love you back in our service and we can impress again.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A family friendly resort with offer of some water sports free of charge. A beautiful sunset view at the beach. It takes quite a while to the city shopping mall.
Se hospedó 4 noches en diciembre de 2019
Respuesta de Front Office Manager el 5 ene. 2020
Thanks very much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking your valuable time to give feedback as well. We hope you return so we get the opportunity to serve you again!

10/10 Excelente

Niina-Maria Pauliina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 8 noches en diciembre de 2019
Respuesta de Front Office Manager el 13 feb. 2020
Thank you for your favorable reply. We are looking forward to welcoming you and can impress again.

10/10 Excelente

c

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Love it
The hotel was fantastic. Everything about it was amazing
Se hospedó 3 noches en diciembre de 2019
Respuesta de Front Office Manager el 22 dic. 2019
Thanks a lot for staying with us at Nikki Beach Resort Koh Samui. We hope you get the chance to return so we can serve you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2019
Respuesta de Bruce el 17 dic. 2019
Greetings, thank you very much for being our guest at Nikki Beach Resort and Spa, Koh Samui! And thanks also for granting us 5 star rating, we are happy that you enjoyed everything!

6/10 Aceptable

Henry

Viajó en grupo
Le gustó: Limpieza
Amazing views but blant food
The location is very secluded for those who just want a relaxing trip and the views are amazing. Everything looked amazing but the food nightmare started on the same night I ordered a noodle soup but got fusili pasta instead. I tried telling to the waiter but he didn't understand and I was to hungry to complain even further. I tried to tell in the reciption next morning everything I got was "Thank you for telling us, sorry" no discount or refund... Then we tried ordering things from the menu one night but the kitchen said that there was a new menu and tried telling us over the phone what was available but we wanted to new menu so the connected us to the reception that came with the old menu so we called again after the new menu and the connected us to the reception again that said we needed to talk to the kitchen after waiting 2 hours we called again and wanted to talk to a manager because they seemed just to understand simple English (not the service staff fault so I won't write down their names) but they just came with the old menu again so we were so tired of this and went to another restaurant called orion nearby that was amazing. They should focus on getting better food service rather than scolding the staff in front of the guest just because a table was put in the wrong way? And they offered oss sparkling water for dinner and when the bill came is was 320 bhat? Unacceptable don't offer water and then bill it.
"noodle soup"
Most expensive sparkling water I ever had
Nice pool
Nice villa
Se hospedó 7 noches en diciembre de 2019
Respuesta de Bruce el 2 ene. 2020
Hello, first please allow me to say thank you very much for staying with us at Nikki Beach Koh Samui Resort and Spa. Thanks for the nice feedback about the location and views as well! It sounds like your culinary experience was not amazing and I truly apologize for that. The entire team is working very hard to make it right for everyone. Yes we indeed utilize fusilli pasta in our chicken noodle soup, we will be sure to note this on our menu in the future in hopes of limiting any confusion. I also apologize for any miscommunication about the menus. We generally get really good reviews regarding staff, service, and food quality. We also as managers go out of our way to put staff before us in all ways, we have a very loyal staff, many have been with us since we opened10 years ago, mostly because of the positive communication we have with one another. It really is a family atmosphere between all staff and managers here. As far as being charged for sparkling water this is standard practice in the industry, because of your attention to this we are looking at the way we present this product to the guest to make sure there is a mutual understanding that it is not a complimentary product. We sincerely hope that you can join us again in the future so we can insure your stay is 100% perfect, as it should be! Thanks again!

10/10 Excelente

Sam, NYC

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful staff, beautiful setting. The view from the pool is amazing.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Front Office Manager el 6 dic. 2019
Thanks a lot for staying with us at Nikki Beach Resort & Spa Koh Samui. I trust all went well and I hope you get the chance to return so we can serve you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en octubre de 2019
Respuesta de Bruce el 1 nov. 2019
Thanks very much for visiting Nikki Beach Koh Samui, and thanks also for taking the time to give us a rating! Please return soon so we can serve you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en septiembre de 2019
Respuesta de Bruce el 8 oct. 2019
Hello and thanks for visiting Nikki Beach, Koh Samui. Wow! 5 out of 5, looks like you really enjoyed! I will pass along your ranking feedback to the team, they will be delighted to know their hard work is noticed! WE hope you find the time to come and join us again in the future!

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en septiembre de 2019
Respuesta de Bruce el 8 oct. 2019
Thanks so much for spending time with us at Nikki Beach Resort and Spa, Koh Samui. Thanks also for taking the time to give us a 5 star ranking! Hope you can return so we can serve you again!

10/10 Excelente

Heihachiro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
満足度90点
サービス、清潔、部屋、朝食そしてコストパフォーマンスとも非常に良く満足出来ました。 唯一ロケーションのみ空港から遠くそこし不便を感じました。 私はレンタカーを空港で借りたのでその点はあまり気にはなりませんでしたが。
Se hospedó 5 noches en septiembre de 2019
Respuesta de Bruce el 27 sept. 2019
こんにちは、ニッキビーチリゾート&スパ、サムイ島で私たちと一緒に滞在していただきありがとうございます。また、素晴らしいフィードバックを与えるために時間を取っていただきありがとうございます!今後もぜひご参加ください! Hello and thanks so much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks also for taking the time to give the wonderful feedback! We hope you can join us again in the future!