6/10 Aceptable
Melanie G.
19 sept. 2021
No le gustó: Limpieza
Beautiful property but poor cleaning services
This property was so perfect for us and is a lovely house. However the visit got off to a terrible start due to a poor performance by the cleaning team. Our child bed had snot smeared over both of the navy blue pillow shams, the one bedroom had blood dripped down the comforter, and the one bedroom had perfume and sunscreen body oil smells on the sheets. Toilets were moldy under rims and all mirrors were a smeary mess. And don't even look under the couches or along walls at the food crumbs. We contacted the manager and she was kind enough to respond right away offering to send housekeeping back out but by that time we were all there and trying to get ready for dinner. We went to the store and bought broom/dustpan, extra laundry soap and disinfectant wipes and spent the first part of the evening cleaning. I and my three daughters got through it all and then we proceeded to have a wonderful time. We ran 4 of the rooms linens, including spreads through the wash to clean them and actually washed the blood out also. This place is wonderful, but the owner should fire the cleaners or perhaps talk to their property management about them. We spoke to neighbors and some have said they see cleaning crews leave in 15 minutes to half hour. Can't believe that's acceptable for a house this size. We did not expect pristine condition, after all it has a lot of people moving through in a short time, but I do expect clean beds to lay my head on! That being said, we loved this house........after we did their job and cleaned it.
Melanie G.
Se hospedó 7 noches en septiembre de 2021