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Opiniones sobre Grand Royal Swiss Hotel

4 out of 5
Grand Royal Swiss Hotel
Vihiga Road, Kisumu

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 6 de 18 opiniones" "
Evaluación: 8 - Bueno. 8 de 18 opiniones" "
Evaluación: 6 - Aceptable. 1 de 18 opiniones" "
Evaluación: 4 - Mediocre. 1 de 18 opiniones" "
Evaluación: 2 - Terrible. 2 de 18 opiniones" "

9,2/10

Limpieza

8,6/10

Personal y atención

8,8/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jeffrey

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Valerie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely place, friendly staff, and the food especially the fish was amazing.

4/10 Mediocre

Edgar

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Boureima

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Valerie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great value for your money and very serene
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Daniel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good
Amazing
Se hospedó 1 noche en febrero de 2022

6/10 Aceptable

Jecinter, RENTON

Se hospedó 1 noche en octubre de 2021

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
Se hospedó 2 noches en febrero de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff and facilities - location a bit far from Kisumu but peaceful.
Se hospedó 1 noche en septiembre de 2019
Respuesta de GM el 11 oct. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

2/10 Terrible

Lutta

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My First Stay at the Kisumu Grand Royal
Overall comfortable. Our meeting was facilitated very well.
Se hospedó 2 noches en agosto de 2019
Respuesta de GM el 11 oct. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

8/10 Bueno

Markus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2019
Respuesta de Shan el 16 ago. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
GREAT TRIP
Se hospedó 6 noches en julio de 2019
Respuesta de Shan el 16 ago. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done
Se hospedó 1 noche en abril de 2019
Respuesta de Shan el 16 ago. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Well noted your comment on slow Check-in and will ensure the process will be quickly done by the Front Office Team. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 Bueno

Alex, salisbury, Wiltshire UK

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.
Se hospedó 1 noche en enero de 2019
Respuesta de Shan el 16 ago. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I lost a smart phone, a power bank and international socket adapter
Se hospedó 2 noches en diciembre de 2018

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Luxury in Kisumu
The Grand Swiss Hotel is a taste of luxury at a good price.
Se hospedó 1 noche en agosto de 2018
Respuesta de Shan el 16 ago. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. We apologize that you didnt enjoyed the meal we served to yourself and will ensure the necessary actions will be taken. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
They went out of their way to ensure that you are comfortable. Similar to a 4 star hotel in the USA.
Respuesta de Shan el 16 ago. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601