Exterior

Opiniones sobre Holiday Inn Express Hotel & Suites Kingman, an IHG Hotel

2.5 out of 5

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 402 de 1000 opiniones" "
Evaluación: 8 - Bueno. 315 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 156 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 84 de 1000 opiniones" "
Evaluación: 2 - Terrible. 43 de 1000 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ergio

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 24 sept. 2023
Hello Ergio,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bueno

Donaldo

Se hospedó 1 noche en junio de 2023
Respuesta de Manager el 5 jul. 2023
Hello Donaldo,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bueno

Jesus Jose

Se hospedó 1 noche en abril de 2023
Respuesta de Manager el 15 abr. 2023
Hello Jesus Jose,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Rodrigo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien en insatlaciuones, servicio,ambiente, etc... . . El único problema es que yo hice mi reservación y pago por expedia . . El hotel cobró el depósito por $ 2,223.23 el cual se debe de regresar ala tarjeta de crédito en los días posteriores a la salida . . . Eso todavía no ocurre . .yo salí el día 5 de diciembre . .estamos a día 13 !!! . . Todavía sigo en espera de mi reembolso
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager el 16 dic. 2022
Hello Rodrigo,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excelente

José

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is very good The attention is very good The room is very good The breakfast is very good Everything is good
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager el 24 oct. 2022
Hello Jos,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast and room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Bueno

Angel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager el 29 dic. 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excelente

Aida

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Satisfecha!!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager el 26 sept. 2021
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo estuvo bien en especial la limpieza
Se hospedó 1 noche en diciembre de 2020
Respuesta de Manager el 4 dic. 2020
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excelente

Susy, Colorado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo estaba muy bien! No tuvimos ningun inconveniente.
Se hospedó 1 noche en marzo de 2020
Respuesta de Manager el 14 mar. 2020
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excelente

Rodolfo, Cd Juarez

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel agradable
Hotel con gran atencion del personal, personal muy atento y amigable en recepcion. Check in muy rapido, instalaciones limpias, cuartos muy amplios y limpios.
Se hospedó 1 noche en octubre de 2017
Respuesta de Manager el 1 nov. 2017
Thank you for taking the time to write this review and share your experience. It was our pleasure to have you as a guest and value your comments regarding our hotel. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.

8/10 Bueno

CECILIA INES, Bogotá

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Experiencia
Excelente la atención de todo el equipo de trabajo del Hotel. Lo único malo es que los pasillos estaban sucios y olían a cigarrillo. Recomiendo la estadía en este hotel. La niña de la recepción muy cálida y amable.

8/10 Bueno

Beatriz, San sebastian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien
La estancia ha sido buena. Toda la familia hemos estado muy a gusto. Las habitaciones estaban limpias. En recepción, no sabían hablar castellano pero había un señor, que seria de mantenimiento que nos ayudó y nos atendió muy amablemente. La verdad que es que nuestra experiencia ha sido buena.

8/10 Bueno

César, Madrid, España

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
En la Ruta 66
Cómodo hotel situado en plena Ruta 66. Sitio de paso recomendable si quieres ver la atracción Skywalk en el Gran Cañón (a dos horas en coche).

10/10 Excelente

Crissy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, pool was nice. Breakfast was perfect!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 17 may. 2024
Hello Crissy,We are pleased to hear that you enjoyed our clean facilities, pool, and breakfast during your stay with us. Your feedback is valuable to us, and we appreciate your positive comments. Please feel free to reach out to our management team directly with any further feedback or concerns.

10/10 Excelente

Matthew

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
My stay was great all the way up until the end when I was trying to check out the the guy that was checking out was extremely rude when I was trying to look up my rewards points number he stated that since we had worked with a third-party that we cannot get rewards points, I told him that the person that I checked us in the other night stated that we could and he said that that was a lie in a very extremely unprofessional way I would almost not stay here again just because of that experience
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 14 may. 2024
Hello Matthew, We value all feedback and apologize for any inconvenience you experienced during check-out. Please feel free to reach out to our management team to address any concerns or discrepancies regarding your rewards points. Your continued support is greatly appreciated.

8/10 Bueno

Gregory

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent coffee and breakfast options
Se hospedó 2 noches en abril de 2024
Respuesta de Holiday Inn Express Kingman el 30 abr. 2024
Thank you so much for your kind review! We are so pleased you enjoyed your stay and we look forward to seeing you again!

8/10 Bueno

Jeshua

Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 21 may. 2024
Hello Jeshua, We appreciate you choosing our hotel for your stay. We hope you had a wonderful experience with us and look forward to welcoming you back soon!

10/10 Excelente

Ravi

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious and clean room with all the amenities needed. Breakfast was very good as well. Spa wasn't available. That would have been amazing after a tiring hiking trip, but all in all, a great experience and would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Ravi,We are delighted to hear that you enjoyed your stay with us, particularly the spacious room and breakfast. We apologize for any inconvenience regarding the spa closure and appreciate your understanding. Your positive feedback is greatly valued, and we look forward to welcoming you back for another wonderful stay.

10/10 Excelente

Melissa

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 20 abr. 2024
Hello Melissa,We are thrilled to hear you had a wonderful experience at our hotel! If you have any details to share to help improve our services further, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 Aceptable

Lori

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 20 abr. 2024
Hello Lori,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly regarding any concerns you may have had during your visit, so we can address them accordingly. We hope to have the opportunity to welcome you back in the near future.

6/10 Aceptable

Roger

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
essentially, there was a lot of mixup at check-in, getting the wrong room, and then being placed with somebody that had the same last name and all this other stuff… I did actually do my booking for a day later than I should’ve, however, it should’ve been noticed and it was a whole thing. I thought it was lack of training, but the manager was amazing and took care of it. the concierge who checked me and I’ve been there over five months, great young man however, I think he needed this to help him see the importance of taking his job seriously. Other than all that great location close to the freeway, you do hear stuff but it’s close to the freeway for a reason.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello Roger,We're glad to hear you found our location convenient. We appreciate your feedback and will make sure to address your concerns internally for future improvements. If you have any further feedback for us, please don't hesitate to reach out to our management directly.

6/10 Aceptable

Heidi

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
Good Breakfast..
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello Heidi, We are pleased to hear that you enjoyed our breakfast during your stay. We always strive to provide a variety of delicious options for our guests to enjoy. Your feedback is valuable to us. Thank you for taking the time to share your experience with us, and we hope to welcome you back in the future.

4/10 Mediocre

Gwen

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Hotel was old and worn. Beds uncomfortable. Check in woman was unfriendly. The door had a gap that let light in from the hallway. People were very loud and rowdy in the hallways. Broken beer bottles in the parking lot. I wouldn’t stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello Gwen,We are sorry to hear that your experience did not meet your expectations. We value your feedback and will share your comments with the team for improvement. For any further assistance, please contact our management directly.

8/10 Bueno

OMARIS

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe area. Clean hotel. Water pressure in the shower could be better and please make sure the hairdryer works. Coffee and a full breakfast was delicious . Bed was very comfy! Worth the stay!
Respuesta de Manager el 19 mar. 2024
Hello OMARIS,We are delighted to hear that you found our hotel to be clean and in a safe area. We appreciate your feedback regarding the water pressure and hairdryer and will share it with our team for review. It's great to know that you enjoyed our delicious coffee and full breakfast, and that you found the bed to be very comfy. Thank you for choosing to stay with us!

6/10 Aceptable

Janet

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
This property is in need of serious renovation in comparison to other Holiday Inn Express I have stayed at. It was dark and dingy. I would not stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 12 mar. 2024
Hello Janet, We regret to hear that the property did not meet your expectations. Guest feedback is valuable to us, and we will share your comments with the management team for their review. Your experience will assist us in making improvements for future guests.

8/10 Bueno

Debbi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 28 feb. 2024
Hello Debbi, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. Your feedback helps us improve our services to ensure a great experience for all our guests.

8/10 Bueno

Denna

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 22 mar. 2024
Hello Denna, We appreciate you choosing to stay with us and we hope you had a pleasant experience. Let us know if there is anything we can do to enhance your future visits with us.

2/10 Terrible

Bhavendra

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 21 feb. 2024
Hello Bhavendra, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have from your stay. We value your input and hope to improve based on your comments.

6/10 Aceptable

Cecily

Viajó por negocios
Le gustó: Personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 17 feb. 2024
Hello Cecily, Thank you for choosing our hotel for your recent stay. We value your business and appreciate your feedback. We hope you had a pleasant experience overall and would love to welcome you back in the future. If you have any specific concerns or suggestions, please don't hesitate to reach out to us directly. We always strive to provide the best possible experience for our guests.

6/10 Aceptable

Goitseone

Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 22 mar. 2024
Hello Goitseone, We are glad to hear you enjoyed your stay at our hotel. If you have any further comments or feedback, please feel free to reach out to us. We hope to welcome you back again soon!

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 6 feb. 2024
Hello Paul,Thank you for choosing to stay with us! We appreciate your rating and hope that you had an enjoyable experience during your stay. Should you have any specific feedback or suggestions, we encourage you to reach out to our hotel directly so that we can address any concerns. We value your input and look forward to welcoming you back in the future for an even better stay.

10/10 Excelente

Rudy

Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 6 feb. 2024
Hello Rudy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. Our team works hard to ensure that every guest has a memorable stay. We hope to welcome you back again soon for another wonderful visit.

10/10 Excelente

rosa, wallington

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
cleanliness and friendly staff
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 1 feb. 2024
Hello rosa,Thank you for your feedback on the cleanliness and friendly staff at our hotel! We strive to maintain high standards of cleanliness and provide excellent customer service. We appreciate your kind words and hope you had a pleasant stay with us. If there's anything else we can assist you with, please don't hesitate to reach out to us.

8/10 Bueno

Wayne

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 14 ene. 2024
Hello Wayne,We appreciate you choosing our hotel for your recent stay. We strive to provide a memorable experience and we're glad to see that you had a positive experience overall. If you have any feedback or suggestions to help us enhance our services, please do not hesitate to contact us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excelente

Rajanikant

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
hotel stay is very good. Breakfast was good and served hot. Stayed here on way to grand canyon.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 10 ene. 2024
Hello Rajanikant,Thank you for choosing our hotel on your way to the Grand Canyon. We appreciate your positive feedback on our breakfast and are pleased that it was served hot to your satisfaction. We hope you had a comfortable stay with us and enjoyed your visit to the Grand Canyon. If you have any additional comments or feedback, please feel free to reach out to our management team directly.

8/10 Bueno

Lynne

Le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 10 ene. 2024
Hello Lynne,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Kelley

Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 8 ene. 2024
Hello Kelley,We greatly appreciate your positive rating! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing excellent service and ensuring our guests have a memorable visit. If there is anything else we can do to enhance your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excelente

Joanne

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios
Single woman with my dog traveling cross country! This place is a good solid 4, amenities are good. Breakfast was great. The bed was so comfortable and the front desk staff worked hard to get me the room that I asked for! Housekeeping staff were friendly and funny! Check in and out was very easy the building is dated of course, the property is on a main drag in an older part of town, but inside the decor was clean, decorative, warm and inviting!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 2 ene. 2024
Hello Joanne, Thank you for choosing our hotel for your cross country journey! We're thrilled to hear that you found our amenities to be satisfactory and enjoyed our delicious breakfast. It's also great to know that the bed was comfortable and that our front desk staff provided excellent service in accommodating your room preference. Our housekeeping team takes pride in their friendly and humorous approach. We appreciate your understanding regarding the dated exterior and its location, but we're delighted that you found the interior decor clean, decorative, warm, and inviting. We hope to welcome you back in the future for another pleasant stay!

10/10 Excelente

Hefziba

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was on our way to California. Loved that it was right on Route 66, so we were able to site see there.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 10 ene. 2024
Hello Hefziba,Thank you for choosing our hotel for your journey to California! We're glad to hear that our convenient location along Route 66 allowed you to make the most of your trip and enjoy the sites. We hope you had a memorable experience and look forward to welcoming you back in the future.

2/10 Terrible

Rajendra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 ene. 2024
Hello Rajendra, We're sorry to hear that your experience fell short of expectations during your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had. We are committed to providing excellent service and would like the opportunity to address any issues you encountered. Please don't hesitate to contact us.

10/10 Excelente

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 26 dic. 2023
Hello Gary,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your time at our hotel. We hope to welcome you back soon for another exceptional stay.

4/10 Mediocre

Juan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 25 dic. 2023
Hello Juan, We are sorry to hear that your experience at our hotel did not meet your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address your concerns. Please contact our guest relations department at your earliest convenience.

8/10 Bueno

Greg

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 19 dic. 2023
Hello Greg, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

Vivian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Shampoo and body wash containers are mounted much too high for anyone taking a bath. These should be lowered to make them accessible for people who shower as well as those who like to have a bath.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello Vivian,Thank you for sharing your feedback regarding the placement of the shampoo and body wash containers. We appreciate your suggestion and will certainly consider it in our ongoing efforts to enhance the guest experience. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Maxwell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello Maxwell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

2/10 Terrible

Candy

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in staff were nice , checkout guy didn’t help with our room issues . Breakfast was ok . Loud pipes all night and we got no sleep and we had court the next day . Work up to a cold shower . Sink blast so hard you get all wet !!!!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 6 dic. 2023
Hello Candy, We appreciate your kind words about our check-in staff and breakfast. However, we apologize for any inconvenience you experienced during your stay. While we strive to provide a comfortable environment, we understand that noise disturbances can be frustrating. We recommend reaching out to our management team directly to discuss your room issues and the lack of sleep you encountered. They will be more than happy to assist you further.

6/10 Aceptable

Han, Champaign

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Just an average level hotel, given its price it is a little bit expensive and old facility.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 30 nov. 2023
Hello Han, Thank you for sharing your feedback with us. We appreciate your observations regarding the pricing and facilities. We constantly strive to provide a comfortable stay to all our guests, and we value your input. If you have any further comments or concerns, please reach out to our management directly.

10/10 Excelente

Lois

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We did have some neighbors upstairs making a lot of noise jumping or something but we were too tired and just fell asleep otherwise loved it Was clean and good price
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello Lois,Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about the cleanliness and value. Our team is sorry to hear about the noise disturbance caused by other guests. We understand how important a good night's sleep is, and we will use your feedback to address the issue. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excelente

Lindsey

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
All of the workers we had contact with were very nice and helpful. There was one day when our room didn’t get any attention (beds did not get made and no clean towels) My teenage kids were sad that the hot tub was not usable (it was in a separate room that was locked and we could see through the window that there was no water in the hot tub). Other then that, we would happily stay there again. Thanks Expedia, for helping us get a discount.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello Lindsey,Thank you for choosing our hotel for your recent stay and for appreciating our staff's friendliness and helpfulness. We apologize for any inconvenience caused by the missed housekeeping service and the inaccessible hot tub. We appreciate your understanding and hope to welcome you back in the future.

2/10 Terrible

david

Viajó con su pareja
No le gustó: Personal y atención
The reception staff were rude, untruthful and require retraining. Appalling.
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager el 19 nov. 2023
Hello David, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.